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Νομικές Υπηρεσίες

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Are you excited about the future of AI? As an AI &amp; Automations Engineer, you will design and deploy AI solutions in predictive analytics and generative AI, bridging business needs with technical execution to deliver scalable, ethical, and efficient systems that drive innovation across the organization. Your day to day will include:<ul><li>Translate business needs into scalable AI solutions and technical implementation plans</li><li>Ensure safe and reliable GenAI outputs through testing frameworks and apply best practices for model lifecycle management, cost optimization, and observability</li><li>Design and deploy predictive models for customer behavior, game performance, personalization, and fraud detection</li><li>Perform data exploration, preprocessing, and feature engineering to support robust model development</li><li>Collaborate with data engineers to build and maintain high-quality data pipelines and feature stores</li><li>Define technical architecture and deliver GenAI solutions across retail, online gaming, and enterprise platforms</li><li>Work closely with AI Product Owners and external partners to translate requirements into GenAI-powered products</li><li>Support the full GenAI lifecycle from ideation to deployment, staying up to date with the latest advancements (e.g., LLMs, diffusion models, multimodal AI)</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology, Artificial Intelligence, Data Science, Statistics or a related field</li><li>MSc in relevant topic</li><li>Proven experience in GenAI solutions (LLMs, text-to-image, conversational AI) with strong understanding of architectures, best practices, and ethical considerations (privacy, security, compliance)</li><li>Proficiency in Python and SQL, and hands-on use of ML frameworks (TensorFlow, PyTorch, Scikit-learn, Hugging Face)</li><li>Experience with prompt engineering, fine-tuning, model evaluation, and post-deployment tuning using orchestration tools (e.g., LangChain, LlamaIndex)</li><li>Skilled in model monitoring, drift detection, and MLOps practices (CI/CD, versioning, monitoring) using tools like MLflow, SageMaker, Kubeflow</li><li>Hands-on with data processing (Spark, Apache Beam, Airflow) and storage systems (BigQuery, S3, Snowflake, Delta Lake)</li><li>Knowledge of customer analytics use cases (segmentation, churn, recommendations, real-time analytics) and strong analytical, problem-solving, and project management skills</li></ul> What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI & Automations Engineer (3700)

As the Head of Digital Experiences, you will lead and align cross-functional digital experience teams to define, elevate, and ensure the delivery of seamless, data-informed, and customer-centric digital journeys across all commercial initiatives, while ensuring compliance with respective regulatory and compliance frameworks.&nbsp; Your day to day will include:<ul><li>Shaping and implementing the digital experience strategy across all channels, aligning with business goals and customer expectations</li><li>Designing and optimizing customer journeys and product experiences, ensuring usability, accessibility, and operational excellence across digital touchpoints</li><li>Collaborating with CX, Marketing, and Communications teams to deliver integrated and engaging digital propositions</li><li>Monitoring digital experience KPIs and leveraging UX research, analytics, SEO, and data-driven insights to drive continuous improvement</li><li>Leading the execution of the digital engagement roadmap, including corporate websites, infotainment platforms, and gamification tools</li><li>Managing vendors, budgets, and contracts to ensure efficient delivery and high-quality outcomes</li><li>Coaching and supporting your team, fostering skill development, goal achievement, and a strong digital culture</li><li>Staying ahead of global trends and best practices and evaluating new technologies and approaches for potential adoption at OPAP</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Digital Marketing, Design, Business Administration, Computer Science, or a related field</li><li>MSc Degree in relevant discipline</li><li>10+ years in digital experience leadership, with prior responsibility for multi-disciplinary teams in UX, research, analytics, or digital product design</li><li>Strong expertise in UX strategy, digital analytics, SEO, and agile methodologies, with a strategic mindset and hands-on understanding of digital product lifecycles and customer journeys</li><li>Proven ability to influence stakeholders and drive organizational change, aligning teams and embedding customer experience into go-to-market strategies</li><li>Customer-first and innovation-driven approach, with creative thinking and adaptability to evolving business needs</li><li>Excellent leadership, communication, and collaboration skills, with the ability to engage effectively across all levels, including executive stakeholders</li><li>Highly organized and detail-oriented, with the ability to manage multiple projects under pressure and deliver within tight deadlines</li><li>Fluent in English</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;

Head of Digital Experiences (3701)

Join our Network Development Team!&nbsp;In this role, you will analyze market and network data to uncover growth opportunities and recommend strategies for development and optimization. Your insights will drive the effective placement of OPAP products and services, enhancing our physical footprint and overall performance.&nbsp;With MRICS certification, this team member brings advanced expertise in property-related decisions and market awareness, adding depth and credibility to our strategic choices.&nbsp;Your day to day will include:<ul><li>Leading scouting efforts and assessing the commercial potential of locations to support network expansion</li><li>Scouting and evaluating available properties in targeted areas through coordination with real estate agents and local field visits, supporting the implementation of the network development strategy in alignment with the sales team and interested agents</li><li>Challenging the status quo in certain areas by exploring ways to increase product presence and ensure optimum placement</li><li>Having a strong understanding of market prices and area-specific trends to inform strategic decisions</li><li>Contributing to the design and updating of the x-channel network development strategy (OS, PS, Tora, HL), proposing the most profitable network changes (relocations, renovations, new stores, etc.) to drive decisions on network growth and ensure proper customer experience</li><li>Analyzing and assessing geospatial data and market trends to support network analysis and physical footprint optimization, using GIS tools and identifying opportunities for growth</li><li>Monitoring the implementation of Network Development KPIs, measuring the upside of network changes, and fine-tuning the methodology used accordingly</li><li>Coordinating closely with brokers and internal stakeholders to guide property-related choices with accurate market input</li><li>Supporting sales teams and agents by issuing the necessary documents from urban planning offices through online applications or onsite visits</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Information technology, Business Administration, Engineering, Mathematics, or Finance</li><li>3+ years of hands-on experience in data analytics, statistics, network planning and reporting</li><li>Very good communication and interpersonal skills</li><li>Analytical and conceptual thinking</li><li>Ability to prioritize effectively and multi-task</li><li>Problem solving and flexibility</li><li>Achievement orientation&nbsp;</li><li>Teamwork and cooperation</li><li>Knowledge of geodata analysis tools or ArcGis will be considered as a plus</li><li>Advanced communications skills both in Greek &amp; English language&nbsp;</li><li>Solid MS Office skills (Word, Excel, PowerPoint)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Real Estate & Network Development Specialist (3712)

Do you want to make an impact as a Retail Network Controlling Analyst by turning data into strategic decisions? Act as a key link between Retail, Operations, and Finance by delivering clear financial insights and reports. Support strategic decisions through business planning, KPI benchmarking, and identifying drivers that enhance retail network performance and sustainability.&nbsp;Your day to day will include:<ul><li>Collecting, validating, and reconciling data from multiple sources to produce accurate and insightful performance reports</li><li>Conducting advanced, ad-hoc, and recurring analyses on business operations, channels, and products to support strategic decisions</li><li>Applying performance and viability models to evaluate commercial initiatives, project revenue impact, and support business planning</li><li>Assessing retail network viability and financial sustainability, identifying risks, and supporting improvement actions (e.g. investments, financial support schemes)</li><li>Monitoring performance vs. targets, P&amp;L, cash flow, and ROI of commercial initiatives, highlighting key trends, risks, and opportunities</li><li>Supporting the design of commercial policies, incentive schemes, and segmentation strategies through data-driven analysis</li><li>Translating performance insights into actionable recommendations aligned with business goals and market dynamics</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Mathematics, Finance, or a related field. MSc in Data Science is considered a plus</li><li>2+ years of experience in Retail or Finance, ideally in a fast-paced or data-driven environment</li><li>Strong coding skills with proven experience in Python, SQL, and machine learning tools (SAS, R, or SPSS Modeler)</li><li>Solid knowledge of data visualization tools (Tableau or Power BI) and advanced use of Excel</li><li>Demonstrated ability to analyze complex data sets, develop P&amp;L models, and deliver actionable insights</li><li>Strategic thinker with strong analytical and problem-solving skills; results-oriented and detail-focused</li><li>Excellent communication and presentation skills in both English and Greek</li><li>Proficient in MS Office, with hands-on experience in financial projections and feasibility analysis considered a plus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>

Financial Analyst (3713)

We’re seeking a dynamic Software Development Manager to lead the planning, design, and delivery of innovative in-house software solutions. In this role, you’ll drive the full development lifecycle for critical systems, ensuring projects are executed smoothly, on time, and aligned with business goals. If you’re passionate about building high-performing teams, fostering collaboration, and delivering scalable, high-quality software, this is the perfect opportunity to make a real impact.&nbsp;Your day to day will include:<ul><li>Establishing and improving team processes, procedures, and standards to enhance operational efficiency</li><li>Managing the full software development lifecycle from requirements gathering to deployment and maintenance, leading a multi-skilled team</li><li>Assigning tasks, managing team capacity, and providing coaching and support to develop skills and achieve goals</li><li>Reviewing business and technical needs, proposing scalable solutions aligned with best practices, architecture, and security standards</li><li>Designing software architecture collaboratively to ensure integration and system compatibility</li><li>Coordinating third-party system integrations to deliver cohesive solutions</li><li>Applying agile principles and supporting the resolution of technical challenges</li><li>Reviewing code, debugging, and identifying gaps in business understanding</li><li>Monitoring solution quality and performance through QA evaluation and ongoing updates</li><li>Overseeing vendor contracts to align with team goals and protect company interests</li><li>Encouraging collaboration, innovation, and continuous improvement within the team</li><li>Managing team members by providing support and coaching to develop skills and achieve goals</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Engineering, Computer Science, Information Systems Management, or related field; MSc preferred</li><li>8+ years of experience designing, developing, and testing enterprise software applications</li><li>Proven experience managing software development teams</li><li>Proficient in Java application development within enterprise environments</li><li>Strong experience with industry-standard frameworks and tools such as Spring, Spring Boot, JPA, JUnit, and JavaEE/JakartaEE</li><li>Experience with relational and non-relational databases including MySQL, PostgreSQL, Oracle, and MongoDBExperienced in Agile software development lifecycle methodologies, including SCRUM and Kanban</li><li>Familiarity with Continuous Integration, Continuous Delivery, and Agile best practices</li><li>Strong knowledge of RESTful API design principles</li><li>Experience using version control tools such as Git and Subversion</li><li>Skilled in test-driven development and solid testing practices</li><li>Good understanding of distributed systems and microservices architecture</li><li>Solid knowledge of event-driven architecture</li><li>Excellent understanding of system resiliency and cloud-native architecture</li><li>Strong analytical, problem-solving, and organizational skills</li><li>Solid project management abilities with a positive mindset</li><li>Excellent communication and interpersonal skills, able to explain complex technical concepts clearly</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

SW Development Manager (3649)

As an Organic Acquisition Specialist, you’ll be part of Online Acquisition Team and help OPAP stand out in the digital crowd by growing organic traffic and performance across all online assets. It’s a fast-paced role where strategy, creativity, and data come together. Your mission? Spot opportunities and drive real impact through smart, organic growth.&nbsp;Your day to day will include:<ul><li>Collaborating with internal teams to ensure SEO &amp; ASO implementation and respond to related queries</li><li>Managing SEO &amp; ASO projects end-to-end across multiple roadmaps</li><li>Monitoring organic performance and identifying optimization opportunities or quick wins</li><li>Executing Organic strategies, from keyword research to Digital PR, to increase online visibility.</li><li>Writing and optimizing SEO-friendly on-page content as well as giving direction to all content related teams</li><li>Translating business &amp; marketing strategies into actionable SEO tasks</li><li>Staying up-to-date with Search and AI industry trends and proposing relevant adaptations to future-proof the business</li></ul>&nbsp;What you need to succeed:<ul><li>A true passion for SEO, growth, and continuous improvement</li><li>BSc in Marketing, Digital Marketing, or a related field</li><li>2+ years of hands-on SEO experience</li><li>Strong analytical and communication skills</li><li>Excellent project management and organizational abilities</li><li>Solid understanding of technical SEO for strong collaboration with Development</li><li>Proficiency in key SEO tools (e.g. Google Search Console, Semrush, Screaming Frog, Ahrefs)</li><li>Business awareness and familiarity with Sports Betting, Casino, and Lottery verticals</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>

Organic Acquisition Specialist (3685)

As our Performance &amp; Paid Media Sr. Specialist, you’ll be at the forefront of OPAP’s digital marketing efforts — handling the execution and optimization of paid media strategies across Google, Facebook, and programmatic platforms. The challenge? Turning data into action and campaigns into results.&nbsp;Your day to day will include:<ul><li>Supporting the design of performance and paid media strategies, working closely with internal teams to align on goals and deliverables</li><li>Coordinating with external agencies, providing briefs and overseeing campaign setup, execution, and results</li><li>Supporting the optimization of Google Ads and Meta campaigns, ensuring efficient budget use</li><li>Collecting and preparing all necessary information for campaign approval by the Regulatory Committee</li><li>Monitoring competitor activity and sharing insights, recommending actions to improve OPAP’s campaign performance</li><li>Staying in touch with partners to track media trends and suggest new ideas and techniques</li><li>Tracking daily media budgets by channel and reporting to senior stakeholders to ensure effective spending</li><li>Preparing performance reports and highlighting key insights to support smart, data-based decisions</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Marketing or Digital Marketing</li><li>5+ years of hands-on experience in performance marketing</li><li>Familiarity with OPAP products and their unique features</li><li>Strong hands-on experience managing Google Ads and Meta Ads campaigns</li><li>Solid understanding of Google Analytics for performance tracking and insights</li><li>Clear communicator with strong interpersonal skills</li><li>Results-driven mindset with a focus on achieving goals</li><li>Sharp analytical thinker with problem-solving abilities and great attention to detail</li><li>Excellent written and spoken English skills</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Performance & Paid Media Sr. Specialist (3702)

Your day to day will include:<ul><li>Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime</li><li>Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits</li><li>Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality</li><li>Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes</li><li>Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures</li><li>Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues</li><li>Coordinating technical issue resolution by mentoring junior engineers in incident management tasks</li><li>Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology</li><li>4+ years of working experience in a customer support field, preferably technical</li><li>Help-desk exposure in the provision within a corporate environment&nbsp;</li><li>Knowledge of the practices, processes and general standards for the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools&nbsp;</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms</li><li>Effective communication and good team player with strong customer service culture</li><li>Excellent organizational skills and prioritization skills&nbsp;</li><li>Excellent written and oral communication skills both in Greek and English</li><li>Availability to work on shifts 24/7/52</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Senior TOC Engineer

Get ready to dive deep into data and unlock its power to drive business insights and decisions! Join our dynamic team as a BI &amp; Analytics Engineer, where you'll be designing, managing, monitoring, and securing our BI &amp; Analytics solutions, using innovative tools &amp; technologies.&nbsp;Your day to day will include:•&nbsp;&nbsp; &nbsp;Participating in the design and implementation of OPAP Data Warehouse components, data marts, ETL procedures, reports, and dashboards •&nbsp;&nbsp; &nbsp;Analyzing business requirements and system functions and developing a solid understanding of OPAP products and operations •&nbsp;&nbsp; &nbsp;Contributing to Data Governance processes, focusing on data quality throughout the lifecycle •&nbsp;&nbsp; &nbsp;Participating in Unit Testing cycles and supporting QA processes •&nbsp;&nbsp; &nbsp;Leveraging available tools and techniques tools to consolidate information from various data sources for decision support •&nbsp;&nbsp; &nbsp;Performing maintenance activities and troubleshooting incidents in Data Warehouses •&nbsp;&nbsp; &nbsp;Diagnosing and resolving problems in BI &amp; Analytics areas to improve department efficiency •&nbsp;&nbsp; &nbsp;Ensuring compliance with regulatory standards and Data Protection guidelines •&nbsp;&nbsp; &nbsp;Documenting BI applications and providing training and support to end users for accurate utilization •&nbsp;&nbsp; &nbsp;Enabling business users to utilize self-service tools for uncovering insights and supporting daily tasks&nbsp;What you need to succeed: •&nbsp;&nbsp; &nbsp;BSc degree in Computer Science, Information Technology, or another relevant field. A MSc degree in relevant topic is desirable •&nbsp;&nbsp; &nbsp;2+ experience in analysis, design, development, testing &amp; support of large-scale BI projects •&nbsp;&nbsp; &nbsp;Κnowledge of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems &amp; business concepts is a plus&nbsp; •&nbsp;&nbsp; &nbsp;Experience in OPAP favorite Microsoft based ETL tools on Cloud or on-premises infrastructures •&nbsp;&nbsp; &nbsp;Experience in Report/Dashboard design and multidimensional analysis using tools such Microsoft SSAS/SSRS, Power BI or similar •&nbsp;&nbsp; &nbsp;Experience with Cloud-based platforms for Big Data &amp; Analytics (Azure/PowerBI). •&nbsp;&nbsp; &nbsp;Data Science fundamentals and familiarity with common tools (Python, R, DataBricks, etc) is desirable •&nbsp;&nbsp; &nbsp;Good knowledge of OPAP operating systems and infrastructure is desirable •&nbsp;&nbsp; &nbsp;Strong analytical skills •&nbsp;&nbsp; &nbsp;Effective organizational and planning skills to deal with a variety of projects •&nbsp;&nbsp; &nbsp;Team player with excellent communication and presentation skills&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!&nbsp;

BI & Analytics Engineer (3667)

As an Online Operations Associate, you'll help handle and improve our daily online operations, ensuring everything runs smoothly and our customers have a great experience. Your focus will be on streamlining processes, boosting customer satisfaction, and making sure we stay on track with all the necessary regulations!&nbsp;Your day to day will include:<ul><li>Creating and updating operational processes for online products to meet customer satisfaction, compliance, and legal standards</li><li>Streamlining verification workflows, identifying areas for further improvement.</li><li>Tracking the execution of campaigns and communication plans to enhance customer awareness</li><li>Collaborating with internal teams to implement new online features, including payment methods, verification processes etc.</li><li>Reviewing KYC background checks for new registrations, speeding up the verification process while ensuring compliance with regulations</li><li>Monitoring competition in online gaming operations and verification processes</li><li>Monitoring Robotic Process Automation (RPA) projects and reporting on production/UAT incidents to ensure timely resolution with minimal impact on operations</li></ul>&nbsp;What you need to succeed:<ul><li>Bachelor’s degree in Marketing, Business Administration, or a related field</li><li>1-2 years of relevant experience, preferably in the gaming industry</li><li>Knowledge of trends in sports betting, casino, and lotteries is a plus</li><li>Strong customer service skills with a focus on building lasting customer relationships</li><li>Critical thinking abilities, with quick decision-making skills in real-time situations</li><li>Strong planning, organizational, and attention-to-detail skills</li><li>Good analytical and problem-solving abilities</li><li>Proficient in Microsoft Office</li><li>Fluent in English, both written and spoken</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Θέσεις Εργασίας Ελλάδα, Opap - Σελίδα 2

ai & automations engineer (3700)

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head of digital experiences (3701)

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real estate & network development specialist (3712)

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financial analyst (3713)

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sw development manager (3649)

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organic acquisition specialist (3685)

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performance & paid media sr. specialist (3702)

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senior toc engineer

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bi & analytics engineer (3667)

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online operations associate (3670)

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