Πληροφορική

Εμπόριο Λιανικής

Κέντρο Εξυπηρέτησης / Call Center

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Aoristou

Orismenou

FullTime

OnSite

Hybrid

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Deliver high-quality support via calls, emails and messenger platforms</li><li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li><li>Triage issues and escalate them when necessary</li><li>Cooperate with other departments to assist inside projects and resolve technical issues</li></ul>Our Tools: Google Suite | Microsoft Office | Zendesk&nbsp;TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Initial experience in customer support&nbsp;</li><li>The ability to speak, read and write Greek, Spanish and English any other language is a plus - Please submit your application in English</li><li>Good problem solving and active listening skills</li><li>Ability to multitask and perform effectively under pressure</li><li>Detail-oriented, proactive in process improvements</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

Customer Care Executive

We are looking for a Product Data Analyst (m/f/d) to collaborate with our product squads, using data to build a flawless product experience. You will join the Product Data Team and work closely with PMs, designers, UX researchers, developers, and other data functions to discover new product opportunities, validate hypotheses, and launch valuable features to our users.Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate analysts who strive for excellence and like to have fun.&nbsp; Are you ready for your next ride?YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Providing&nbsp; expertise and collaborating with stakeholders to generate new product feature ideas and improvements, and also estimating the potential impact of planned projects.</li><li>Continuously engaging with the product squads to gain an understanding of the problems that need to be solved, gathering requirements, and defining the best deliverables to match the business needs.</li><li>Having full ownership of your analysis, from ideation to communication of results and making recommendations to all levels of the company including senior management and prioritization committees.</li><li>Developing and evaluating A/B test experiments or other analyses to measure and report the performance of released features, ensuring that we are launching the correct changes and features in our apps.</li><li>Working closely with our developers and data engineers to create and capture data that is aligned with the business logic and allows modeling and analysis.</li><li>Being involved throughout the complete product lifecycle in order to guarantee a data-driven process.</li><li>Bringing new insights and championing them using your analyses, dashboards, and good storytelling! We value ideas over hierarchy, and there's always a new path to follow if your idea is convincing and well-backed with data.</li><li>You will have the opportunity to steer our products, which kind of features should be developed, and which changes should be made to solve hundreds of thousands of users' daily needs.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have curiosity in your essence, which motivates you to answer WHY things happened, not only scratching the surface, but aiming for well-founded actionable results</li><li>Degree in Mathematics, Statistics, Economics, Computer Science, Engineering, or other fields with a strong mathematical-statistical background</li><li>3+ years experience in working as a Data Analyst in a data-driven analytics environment, preferably within tech product organizations, having direct contact with stakeholders.</li><li>Exceptional analytical skills, lateral thinking, and proven experience in solving highly challenging problems.</li><li>Very good knowledge of SQL,&nbsp;databases, and statistical programming tools (e.g. Python, R) so that exploratory analyses can be performed, reports created and ETLs maintained</li><li>Good understanding and hands-on experience in&nbsp;analyzing and interpreting A/B test results, backed by statistical knowledge.</li><li>Experience in working with data visualisation tools (e.g.Tableau, Qlikview) and event tracking (e.g. Mixpanel, GA, Firebase)</li><li>You are able to communicate findings in a concise and clear manner&nbsp;to a wide variety of stakeholders to support data-driven decision making by using data visualisation and storytelling and have excellent English communication skills.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Product Data Analyst

Join us as an Android Engineer to build the intuitive interfaces that power our diverse B2B, Health, and Partnerships platforms. As an Android Engineer in one of our B2B &amp; Health teams, your work will focus on building new, user-facing features for customers directly within the main Freenow app. You will be responsible for creating the simple and intuitive mobile experience for our specialized services, allowing users to easily manage business travel or patient transport. Your code will be the bridge that seamlessly connects our corporate and health partnerships to the everyday user, making their travel easier and more efficient.Be ready to join a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun, while building great features and products.Join our multinational, diverse, highly motivated, and collaborative team that strives for excellence, loves to have fun, and builds great features and products.YOUR DAILY ADVENTURES WILL INCLUDE:As a key player in our B2B &amp; Health team, you'll be instrumental in shaping the mobile experience for our business clients and their millions of users. Here's a glimpse into your day-to-day:<ul><li>Crafting Cutting-Edge Android Features: Design, develop, and maintain robust features in our versatile Android application that power our B2B &amp; Health solutions and corporate mobility features.</li><li>End-to-End Mobile Ownership: Take full ownership of feature development and technical improvements on the Android platform, from initial ideation and technical design to seamless deployment and ongoing monitoring within our live environment.</li><li>Cross-Functional Collaboration: Work hand-in-hand with fellow engineers, product managers and UI/UX designers to translate complex business needs into intuitive and impactful mobile solutions.</li><li>Embracing Innovation: Explore and integrate new Android technologies, libraries and tools into our mobile development workflows and user experience.</li><li>Driving Technical Excellence: Play an active role in shaping our mobile development best practices, contributing your ideas to evolve our architecture, tools, and processes, helping the team grow and improve together.</li><li>Ensuring Mobile Reliability: Maintain the stability and performance of our Android applications through thoughtful monitoring, robust alerting, and continuous delivery practices, ensuring a smooth experience for our users.</li><li>Championing the Android Ecosystem: Engage with our broader mobile and engineering communities, sharing knowledge, discussing the latest Android tech trends, and fostering continuous learning across FREENOW.</li><li>Thriving in a Collaborative Culture: Be part of a dynamic culture that champions transparency, efficiency, mutual respect, and continuous learning, recognizing individual contributions and fostering collective growth.</li></ul>Our Techstack: Kotlin | Compose | Coroutines | Hilt | MVI | Git &amp; more TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have solid experience with Mobile Native Android development&nbsp;</li><li>You have hands-on experience with - or are confident learning - technologies like Kotlin, Coroutines, Hilt, Compose.</li><li>You take ownership of your work and actively look for ways to improve code quality, architecture and processes.</li><li>You thrive in a collaborative, self-organized team environment where knowledge sharing and open communication are valued.</li><li>You are open-minded, adaptable and enjoy working with both technically deep and product-focused team members.</li><li>You are highly motivated by a purpose-driven environment where your strengths are recognized and nurtured.</li><li>You are excited about contributing to a team that celebrates achievements, fosters growth and continuously evolves.</li><li>You are a creative problem solver who enjoys finding innovative solutions to engineering challenges.</li><li>You communicate clearly and confidently in English, both verbally and in writing.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

Android Engineer - B2B & Health Experience

Join us as an iOS Engineer to build the intuitive interfaces that power our diverse B2B, Health, and Partnerships platforms. As an iOS Engineer in one of our B2B &amp; Health teams, your work will focus on building new, user-facing features for customers directly within the main Freenow app. You will be responsible for creating the simple and intuitive mobile experience for our specialized services, allowing users to easily manage business travel or patient transport. Your code will be the bridge that seamlessly connects our corporate and health partnerships to the everyday user, making their travel easier and more efficient.Be ready to join a multinational, diverse, highly motivated and collaborative team who strives for excellence and likes to have fun, while building great features and products.YOUR DAILY ADVENTURES WILL INCLUDE:As a key player in our B2B &amp; Health team, you'll be instrumental in shaping the mobile experience for our corporate &amp; healthcare clients and their millions of users. Here's a glimpse into your day-to-day:<ul><li>Crafting Cutting-Edge iOS Features: Design, develop, and maintain robust features in our versatile iOS application that power our B2B &amp; Health solutions and corporate mobility features.</li><li>End-to-End Mobile Ownership: Take full ownership of feature development and technical improvements on the iOS platform, from initial ideation and technical design to seamless deployment and ongoing monitoring within our live environment.</li><li>Cross-Functional Collaboration: Work hand-in-hand with fellow engineers, product managers and UI/UX designers to translate complex business needs into intuitive and impactful mobile solutions.</li><li>Embracing Innovation: Explore and integrate new iOS technologies, libraries and tools into our mobile development workflows and user experience.</li><li>Driving Technical Excellence: Play an active role in shaping our mobile development best practices, contributing your ideas to evolve our architecture, tools, and processes, helping the team grow and improve together.</li><li>Ensuring Mobile Reliability: Maintain the stability and performance of our iOS applications through thoughtful monitoring, robust alerting, and continuous delivery practices, ensuring a smooth experience for our users.</li><li>Championing the iOS Ecosystem: Engage with our broader mobile and engineering communities, sharing knowledge, discussing the latest iOS tech trends, and fostering continuous learning across Freenow.</li><li>Thriving in a Collaborative Culture: Be part of a dynamic culture that champions transparency, efficiency, mutual respect, and continuous learning, recognizing individual contributions and fostering collective growth.</li></ul>Our Techstack: Swift | SwiftUI | SPM | Async/Await | Git &amp; moreTO BE SUCCESSFUL IN THIS ROLE:<ul><li>You have solid experience with iOS development using SOLID principles, clean code and dependency injection</li><li>You have hands-on experience with technologies like Swift, SwiftUI and SPM.</li><li>You share excitement for system design and architectural challenges</li><li>You take ownership of your work and actively look for ways to improve code quality, architecture and processes.</li><li>You thrive in a collaborative, self-organized team environment where knowledge sharing and open communication are valued.</li><li>You are open-minded, adaptable and enjoy working with both technically deep and product-focused team members.</li><li>You are motivated by a purpose-driven environment where your strengths are recognized and nurtured.</li><li>You are excited about contributing to a team that celebrates achievements, fosters growth and continuously evolves.</li><li>You are a creative problem solver who enjoys finding innovative solutions to engineering challenges.</li><li>You communicate clearly and confidently in English, both verbally and in writing.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>

iOS Engineer - B2B & Health Experience (f/m/d)

At FREE NOW we are at an exciting point in our history - we are building a world-class product that is being used daily by more than a million people. We are a part of one of the most dynamic spaces for innovation in today's world: shaping mobility. Our daily business is solving large-scale, complex problems – and we love it!We are keen on hiring a&nbsp;Senior Machine Learning Engineer&nbsp;(m/f/d) to productionise machine-learning models, implement services, and help grow our data science infrastructure. By being part of the Marketplace department, you will work closely with our Product Managers, Data Analysts, Data Scientists, Software Engineers and other Machine Learning Engineers to enable our business to make even smarter and more efficient pricing decisions.With us, you will stretch, learn and grow in a creative, diverse, and collaborative environment that encompasses more than 70 nationalities and 11 markets across Europe. Don’t join FREE NOW because of our perks or great office locations, join us if you can’t wait to disrupt the mobility industry with us!YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Designing and developing high-performance, data-driven systems in a distributed infrastructure to determine the best pricing offers to our passengers and drivers and achieve a balanced marketplace.</li><li>Working with large, interesting data sets including historical, real-time and third-party data streams.</li><li>Exposing machine learning models and data pipelines via resilient and performant APIs.</li><li>Implementing and optimising solutions to some of our most business critical problems as part of a cross functional team consisting of Data and Software Engineering professionals.</li><li>Enhancing the Data Science Software infrastructure in close collaboration with a diverse group of Data experts.</li><li>Maintaining, improving and monitoring mature CI/CD pipelines in our testing and production environments.</li><li>Championing best practices across the organisation and fostering an environment of growth and technical excellence</li></ul>Our Tech Stack: SQL| Python | Airflow | Java | Kubernetes | Kafka Streams| AWS &amp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://stackshare.io/free-now">&nbsp;more</a>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>You are experienced training, deploying, serving and monitoring Statistical/Machine Learning models on large-scale datasets in production.</li><li>You have experience with streaming technologies and real-time data processing</li><li>You excel as an effective communicator, a team player, and an avid learner, with a proven capacity to collaborate seamlessly with diverse teams, including those in data, tech, and product, as well as other stakeholders.</li><li>Experience with data manipulation and machine learning libraries</li><li>You have experience developing and maintaining microservices in a production environment</li><li>You can communicate in English. We are a very diverse team with people from all over the world and English is our language of communication, besides Python.</li><li>You are passionate about harnessing data science and have the will to play an essential role in the future of urban transportation.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!&nbsp;DIVERSITY, EQUITY &amp; INCLUSION:FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve,&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>.&nbsp;

Senior Machine Learning Engineer

We are seeking an innovative and strategic leader to join our marketing team as the Head of Lifecycle Strategy. Reporting directly to the Director of Marketing, you will be responsible for defining and executing a long-term lifecycle strategy that fuels growth across our ride-hailing services. By leveraging deep analytical insights, you will empower a talented team to develop high-ROI initiatives, streamline communication, and create seamless customer experiences. Your ability to coach, collaborate with senior stakeholders, and drive data-informed decision-making will be key to our success. YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Develop and execute a comprehensive lifecycle strategy across our 9-country portfolio, ensuring every initiative aligns with our long-term growth objectives.</li><li>Lead, inspire, and mentor a team of senior CRM and technical specialists, fostering a collaborative environment that brings strategic plans to life.</li><li>Partner closely with senior leads in marketing, operations, and product to design and implement efficient lifecycle automations that drive business performance.</li><li>Create and manage quarterly roadmaps focused on high-impact, revenue-generating lifecycle initiatives. Monitor campaign performance to ensure engagement, deliverability, and strategic alignment, and adjust tactics as needed.</li><li>Utilize robust analytics to conduct experiments, interpret performance metrics, and provide clear, actionable insights to internal stakeholders on lifecycle communications.</li><li>Ensure transparency and understanding of lifecycle performance, offering regular updates and strategic recommendations to senior leadership.</li><li>Leverage our MarTech stack - including tools like Braze, Tableau, Mixpanel, and others - to enhance campaign effectiveness and drive continuous improvement.</li></ul>

Head of Lifecycle Strategy / CRM

Are you passionate about data engineering and ready to revolutionize how data is managed and utilized within an organization? We are looking for a skilled and innovative&nbsp;(Senior) Data Engineer&nbsp;to join our dynamic team and help us implement a cutting-edge Data Mesh architecture.At FREENOW we believe in data driven decisions that drive our business forward. We are currently transitioning into a data mesh architecture to establish a very close collaboration between data engineers, data analysts, data scientists and machine learning engineers.Are you ready for your next ride?&lt;h2&gt;&lt;strong&gt;YOUR DAILY ADVENTURES WILL INCLUDE:&lt;/strong&gt;&lt;/h2&gt; YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Collaborate with cross-functional teams including data analysts, data scientists, and software engineers to understand data requirements and design optimal data solutions in the Data Mesh environment.</li><li>Develop, implement, and maintain scalable data products that enable the seamless flow of data from various sources to the Data Mesh architecture.</li><li>Create and manage data models that cater to the specific needs of data consumers while adhering to data governance and security standards.</li><li>Design and build data quality monitoring frameworks to ensure data accuracy, consistency, and reliability.</li><li>Stay updated with the latest industry trends and best practices in Data Engineering and Data Mesh to continuously improve data pipelines and processes.</li><li>Build high-performance APIs to access and query data from data warehouse.</li><li>Perform data analysis required to troubleshoot data related issues and assist in the resolution of data issues.</li><li>Coordinate and oversee the successful delivery of complex data engineering projects, ensuring alignment with timelines, objectives and stakeholders.&nbsp;</li></ul>

(Senior) Data Engineer

We are looking for a talented and motivated Backend Engineer (m/f/d) for our Driver Experience In Trip Team.As part of a highly-skilled cross-functional team that comprises 2 iOS Engineers, 2 Android Engineers, 3 BE Engineers, Product Manager, Product Designer and headed up by a technical Engineering Manager, you will help shape the future of mobility with FREENOW and assist our drivers in their daily work.&nbsp;The team mission is to simplify and elevate the journey of FREENOW drivers, ensuring a smooth and rewarding experience throughout every trip. To do so, some challenges you will face will be to design and deliver impactful solutions (by participating in all stages of their discovery and delivery) that will provide a delightful, sustainable, and customized urban mobility experience. We have tens of thousands of drivers from 8 countries using our platform 24/7.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Own the Feature, Own the Code – feel responsible for what you create. It all starts with bringing in your feature ideas, goes over development, testing and ends in deploying your code and monitoring it.</li><li>Design and develop systems based on product requirements or refactorings.</li><li>Maintain and improve the existing systems by finding bottlenecks and performance issues and improving resource usage (DB access, cache, messaging, etc.).</li><li>Collaborate with your team members in an Agile environment, contribute to and live our agile ceremonies.</li><li>You care about teamwork: Be accountable for all topics above, but work together with the team on them.</li><li>Stay on top of the latest technology trends and bring best practices to our daily work.</li></ul>Our Techstack: Java | Kotlin | AWS | Docker | Git | Kafka | ElasticSearch &amp;&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://stackshare.io/free-now">more</a>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Passionate about Java or Kotlin</li><li>Experience with the quirks of Spring Boot or similar frameworks, automated tests and CI/CD tools</li><li>Familiarity with monitoring tools (i.e., Grafana, Datadog, Kibana etc.)</li><li>Knowledge of microservices architecture</li><li>Keen about principles and practices of scalable web applications, such as RESTful API’s, dealing with transactions, and resiliency</li><li>Familiar with messaging by using RabbitMQ or Kafka</li><li>High level of creativity; there’s all the freedom to think outside the box</li><li>Be communicative, proactive, and always collaborative</li><li>Excellent written and verbal communication skills in English</li></ul>Nice to have:<ul><li>Experience working with AWS or similar cloud service providers.</li><li>Familiar with Agile methodologies such as Scrum or Kanban.</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;&nbsp;DIVERSITY, EQUITY &amp; INCLUSION:FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve,&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>.&nbsp;

Θέσεις Εργασίας Ελλάδα, Free-now-gr

customer care executive

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product data analyst

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android engineer - b2b & health experience

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ios engineer - b2b & health experience (f/m/d)

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senior machine learning engineer

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head of lifecycle strategy / crm

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(senior) data engineer

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backend engineer

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