Πληροφορική

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εμπόριο Λιανικής

Εστίαση

Τουρισμός / Ξενοδοχεία

Διοίκηση Επιχειρήσεων

Κέντρο Εξυπηρέτησης / Call Center

Αποθήκη / Logistics

ΜΜΕ / Social Media

Εταιρικές Πωλήσεις

Ανθρώπινο Δυναμικό / HR

Άλλο

Marketing

Ναυτιλία

Αισθητική / Κομμωτήριο

Βιομηχανική Παραγωγή

Νομικές Υπηρεσίες

Γραμματειακή Υποστήριξη

Φροντίδα Κτιρίων / Σπιτιών

Μεταφορές

Αθλητισμός / Fitness

Αερομεταφορές

Επαγγέλματα Υγείας

Φροντίδα Ζώων

Εργάτες

Εκπαίδευση

Προσωπικό Ασφαλείας

Τηλεπικοινωνίες

Φροντίδα Ενήλικων / Παιδιών

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

FullTime

Hybrid

OnSite

Remote

We’re looking for a Technical Project Manager to join our Technology &amp; Digital Team and drive the success of our Lotteries, Passives, and VLTs products. In this role, you'll bridge business needs and technical solutions, manage third-party integrations, and coordinate resources to ensure successful project delivery. Your day to day will include:<ul><li>Clarifying and translating business needs into technical specifications (SoW) and business analysis artifacts (e.g., data flows, user stories, workflows)</li><li>Collaborating with Technology stakeholders to define the most suitable solutions, project scope, and plans according to technology standards</li><li>Recommending new features, optimizations, and integrations of existing systems to enhance efficiency</li><li>Identifying and communicating scope/quality risks within the project stream</li><li>Acting as a liaison between Technology, Business, and vendors, facilitating communication and issue resolution</li><li>Reviewing project deliverables, supporting testing cycles, and ensuring compliance with requirements</li><li>Designing and configuring small-scale improvements, reports, and integration points for existing systems or applications</li><li>Monitoring system efficiency, escalating risks, and coordinating maintenance and troubleshooting</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>6+ years’ experience in business or functional analysis for large scale technology projects in complex business environments</li><li>Experience in Project Management and/or Solution Design is desirable</li><li>Understanding of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts would be an advantage</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Experience in designing application integrations</li><li>CBAP/CCBA or PMI-PBA certifications would be a plus&nbsp;</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technical Project Manager (3711)

As a Technology Delivery Specialist, you’ll be at the heart of our Betting products—coordinating across teams, overcoming obstacles, and ensuring projects are delivered smoothly in a fast-paced, high-impact environment! The challenge? Turning complex business needs into seamless technical solutions.&nbsp;Your day to day will include:<ul><li>Monitoring and gathering requirements from Business Owners to ensure alignment with project objectives</li><li>Developing and maintaining open communication channels with Business Owners</li><li>Supporting the team in project planning to ensure efficient, effective, and low-risk delivery</li><li>Monitoring project status, facilitating implementation, and identifying, mitigating, and resolving significant issues/risks</li><li>Preparing progress reports for various levels of company management</li><li>Collaborating with Technology stakeholders to define project scope and plans according to technology standards</li><li>Acting as a liaison between Technology and Business, facilitating communication and issue resolution</li><li>Reviewing project deliverables to ensure compliance with requirements</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>3+ years’ experience in project management for the delivery of IT solutions</li><li>Professional certifications (e.g. PMI PMP or PgMP or equivalent) are desirable</li><li>Consulting experience (preferably IT), working with clients in a demanding enterprise environment</li><li>Acquaintance with Agile methodology</li><li>Very good knowledge of MS Office applications and MS project; knowledge of MS Project Server and Jira</li><li>Understanding of Gaming systems and business concepts would be an advantage</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technology Delivery Specialist (3747)

As a Digital Business Partner Sr. Specialist, you will own OPAP’s Digital Ecosystem by proposing, developing, and safeguarding the digital strategy and co-defining digital propositions and initiatives with Business Owners per unit. You will also create use cases, high-level requirements, and customer journeys across digital touchpoints.&nbsp;Your day to day will include:<ul><li>Bringing expertise in digital solutions, tools, and best practices to bridge business needs and digital implementation</li><li>Ensuring delivery quality and scope of digital initiatives through regular checkpoints with Business and Delivery Teams</li><li>Monitoring initiative performance and project progress, while reviewing deliverables, supporting testing, and reporting risks</li><li>Acting as an innovation advocate by coordinating digital transformation initiatives</li><li>Staying updated on digital trends and proposing solutions for product and operations improvement</li><li>Consulting Business Teams to translate needs into digital journeys and specifications before implementation</li><li>Assessing current digital assets and collaborating with experts to improve or deliver new projects</li><li>Managing and clarifying business requests for OPAP’s digital ecosystem, while coordinating resources and contributing to the digital roadmap</li><li>Acting as a liaison between Technology, Digital, and Business Units to resolve issues and support project sign-off</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Digital Business or equivalent</li><li>MSc is relevant topic is desirable</li><li>4+ years of relevant experience are required (e.g., Gaming, Telecom, Banking, Retail)</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Sound knowledge of the digital ecosystem, digital functions and relevant applications</li><li>Strong analytical, organizational, and adaptable thinking skills.</li><li>Excellent communication skills and customer focus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Digital Business Partner Sr. Specialist (3696)

As an AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic</li><li>2+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI Product Owner (3699)

Your day to day will include:&nbsp;<ul><li>Identifying opportunities for technological advancements and improvements in the digital retail space such as in-store kiosk, beacons, digital signage, interactive displays, LED screens, audio-visual distribution, lighting &amp; energy management systems, etc.</li><li>Conducting thorough research to propose cutting-edge digital solutions, exploring ways to elevate OPAP’s retail network &amp; premises digital capabilities with transformative technology.</li><li>Participating in pilot projects to test and evaluate new solutions before large-scale rollouts.</li><li>Providing technical support during rollout phases</li><li>Monitoring quality and operational performance of existing store hardware equipment and infrastructure&nbsp;</li><li>Creating detailed electrical design plans and comprehensive equipment/infrastructure manuals.</li><li>Preparing technical specifications for tender processes, guiding vendors through assignments, and tracking the implementation of solutions to completion.</li><li>Coordinating with other internal teams (e.g. Technology) and external vendors for the delivery of the assigned digital projects</li></ul>&nbsp;What you need to succeed:&nbsp;&nbsp;<ul><li>BSc in Electrical/Electronics Engineering or related fields; MSc is preferable</li><li>3+ years of experience in digital electronics, system integration and retail technology solutions</li><li>Familiarity with retail technology (e.g. digital signage, CMS platforms, digital kiosks, traffic counters and interactive displays)</li><li>Ability to work under pressure, prioritize effectively and multi-task</li><li>Strong problem-solving skills</li><li>Teamwork and cooperation</li><li>Achievement orientation&nbsp;</li><li>Excellent communication and presentation skills in Greek and English languages (oral &amp; written)</li><li>&nbsp;</li></ul>What’s in it for you?&nbsp;<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package 💸</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Technical Operations Engineer - Digital & Infrastructure Solutions (Fixed-Term / Subcontractor)

We are looking for a passionate Senior DevOps Engineer to help us build and maintain a reliable, secure, scalable and efficient real-time platform, by combining software engineering and systems engineering skills. The ideal candidate should ensure that moving fast doesn’t mean sacrificing stability, quality, performance, or maintainability. Additionally, s/he must have the attitude and skills to automate every process as much as possible, so as to satisfy our hungry customers.&nbsp;&nbsp;We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.&nbsp;We are a team of energetic, motivated and restless tech enthusiasts that take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.&nbsp;If you have strong technical background and “get-things-done” attitude, then challenge yourself by joining our #devopsteam and make an impact!&nbsp;What you’ll do:&nbsp;<ul><li>Build and Enhance Infrastructure. Work on designing, building, and maintaining infrastructure systems to ensure they are secure, reliable, and scalable.</li><li>Build tools and automations to streamline processes, move faster without sacrificing quality.</li><li>Set up and manage monitoring tools to track system health, identify anomalies, and take preemptive measures to avoid downtime.&nbsp;</li><li>Work closely with development teams to improve systems efficiency, reliability, observability and security.</li><li>Implement and follow security best practices to protect data integrity and ensure compliance with industry standards.</li><li>Regularly evaluate the production readiness of our services and infrastructure, propose and implement the appropriate changes in collaboration with the development teams.</li><li>Manage and resolve incidents, perform root cause analyses, and work on preventive measures.</li><li>Μaintain clear and detailed documentation for infrastructure configurations, build and deployment processes, and operations practices.</li><li>Work in a high-paced environment, with different Agile teams and stakeholders</li><li>Be part of a small team, involved in the end-to-end delivery process</li></ul>

Senior DevOps Engineer

Are you a tech visionary with deep infrastructure expertise and a passion for secure, scalable systems? Do you thrive in architecting complex IT environments and driving innovation across cloud and on-premises ecosystems? If you're ready to shape the backbone of a leading organization’s technology landscape, we want you as our next&nbsp;Infrastructure Domain Architect. Lead the charge in building secure, resilient, and future-proof infrastructure solutions that power our business.&nbsp;Your Day-to-Day &nbsp;<ul><li>Architecting and deploying robust IT infrastructure solutions—both cloud-based and on-premises—with a strong focus on security, availability, and performance</li><li>Leading initiatives to continuously enhance standards, security frameworks, and operational efficiency</li><li>Collaborating with Group IT and Security teams to ensure alignment on policies, procedures, and technologies</li><li>Designing and implementing advanced architectures (2-tier/3-tier applications) and application servers (e.g., IIS, JBoss, WebLogic)</li><li>Overseeing systems across virtualization platforms (VMWare, Hyper-V), container technologies (Docker, Kubernetes, OpenShift), and major cloud providers (Azure, AWS, GCP)</li><li>Ensuring IT systems adhere to service level agreements and security requirements</li><li>Coordinating technical projects and supporting teams across multiple units and disciplines </li></ul>Your Key Strengths<ul><li>3–5 years of experience in infrastructure architecture or systems engineering roles within banking, consulting, or enterprise IT environments</li><li>Deep knowledge of operating systems (Windows Server 2003–2016+), databases (SQL, Oracle, MySQL), networking fundamentals (firewalls, load balancers, routing), and domain services</li><li>Proven experience in containerization, orchestration (Kubernetes), and infrastructure-as-code practices</li><li>Familiarity with scripting languages (Python, Perl, Go), REST APIs, and automation for infrastructure management</li><li>Strong experience designing secure cloud architectures and implementing cloud services (Azure, AWS, IBM Bluemix)</li><li>Project coordination and leadership skills, especially for cross-functional and enterprise-scale initiatives</li><li>Solid understanding of IT security principles and hands-on implementation of security controls across infrastructure layers</li></ul>&nbsp;Why You’ll Love Working with Us &nbsp;🍽️ Lunch is On Us:&nbsp;Monthly allowance to fuel up with your favorite meals. &nbsp;🏥&nbsp;Health First:&nbsp;Private health and life insurance—because your well-being matters. &nbsp;💻&nbsp;Gadgets Galore:&nbsp;Get your own laptop and a phone plan to keep you connected. &nbsp;📚&nbsp;Learn Without Limits:&nbsp;Unlimited access to Udemy and all the training you need to grow and thrive. &nbsp;🚀&nbsp;Career Rocket Fuel:&nbsp;Personalized coaching and mentorship to level up your skills and hit your career goals. &nbsp;🎯&nbsp;Work with the Best:&nbsp;Step up your game by collaborating with industry-leading clients. &nbsp;🌈&nbsp;Celebrate Diversity:&nbsp;Join a team that values and thrives on different perspectives.💸Performance pays off:&nbsp;Annual discretionary bonus based on your contributions throughout the year. &nbsp;&nbsp;Eager to Join Us?&nbsp;Jump in and apply today—we’re excited to see what you can bring to our team!&nbsp;

Infrastructure Domain Architect

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Become part of a team that fosters growth, learning, and personal development.Supportive Culture&nbsp;– Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology&nbsp;– Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleAs a CRM Solutions Consultant, you’ll play a key role in designing and delivering tailored solutions using Microsoft Dynamics 365. You'll collaborate with cross-functional teams and stakeholders to ensure that technology genuinely supports business growth.🟩Your Mission<ul><li>Client Interaction &amp; Requirement Analysis: Collaborate with clients to gather requirements and understand their business needs.</li><li>Configuration &amp; Customization: Design and configure Dynamics 365 solutions to meet client specifications and enhance user experience.</li><li>Project Lifecycle Management: Guide clients through the implementation process from start to finish, ensuring timely delivery and quality outcomes.</li><li>System Testing &amp; Troubleshooting: Perform testing to ensure solutions meet expectations and resolve any issues during implementation.</li><li>Training &amp; Support: Provide client training and ongoing support to ensure smooth use of Dynamics 365.</li><li>Continuous Improvement: Stay updated with Dynamics 365 features and recommend improvements to keep client solutions efficient and current.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>3+ years of experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or other modules).</li><li>Strong configuration and customization skills in Dynamics 365, with the ability to implement and optimize CRM solutions.</li><li>Proven experience in gathering client requirements and translating them into effective CRM solutions.</li><li>Solid understanding of CRM processes and workflows, with the ability to analyze and improve business operations.</li><li>Excellent communication skills, able to collaborate with clients and internal teams, and explain technical concepts clearly.</li></ul>🌟A great asset• Prior experience in implementing Microsoft Dynamics D365 CRM• Knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate).• Valid Microsoft certifications – advantage🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

CRM Solutions Consultant (Microsoft Dynamics 365)

Job Title: IT OfficerWorking Model: On-siteReports to: Head of Operations Type: Full-time, PermanentAbout Code.Hub:Code.Hub is a high-impact leader in technology consulting services via outsourcing/flex capacity services, recruitment, L&amp;D-training, and digital transformation solutions in Greece and abroad. We’re part of a dynamic Group of Companies that is expanding rapidly. Our mission is to empower businesses through tailored talent and cutting-edge technology solutions with the motto “With People &amp; Technology, we make our world better”. We are seeking an IT Officer to join our team.&nbsp;Role Overview:The IT Officer is responsible for the day-to-day operation, support, and maintenance of the company’s IT infrastructure and end-user systems. The role requires strong technical skills in hardware, software, and networking, as well as the ability to troubleshoot and resolve issues efficiently to ensure business continuity.Objectives:The primary objective of the IT Officer is to ensure smooth and uninterrupted operation of all IT systems, providing hands-on technical support, maintaining infrastructure, and addressing user needs promptly. The role directly supports the IT Manager and contributes to the stability, performance, and security of the organization’s digital environment.Scope of Work:<ol><li>On-Premises IT Infrastructure Maintenance</li></ol><ul><li>Install, configure, and maintain desktop computers, laptops, printers, and other end-user hardware.</li><li>Support and maintain the LAN/WLAN, Google &amp; Microsoft storage systems, as well as other networked equipment.</li><li>Monitor physical infrastructure (server rooms, routers/switches, etc.) and report abnormalities.</li></ul><ol start="2"><li>Technical Support &amp; Troubleshooting</li></ol><ul><li>Provide timely first- and second-level technical support to users across the company.</li><li>Troubleshoot hardware, software, and network issues (LAN, Wi-Fi, VPN).</li><li>Record and resolve incidents using the internal IT support system.</li></ul><ol start="3"><li>Network and Security Operations</li></ol><ul><li>Assist in managing network switches, firewalls, and access points.</li><li>Maintain secure system access (Google &amp; Microsoft user accounts, permissions, and passwords).</li><li>Apply patches and updates to ensure system and endpoint security.</li></ul><ol start="4"><li>System Administration</li></ol><ul><li>Assist with backups, restore procedures, and documentation of configurations.</li><li>Manage and monitor printers, software licenses, and peripheral devices.</li><li>Maintain asset inventory of IT hardware and software.</li></ul><ol start="5"><li>Collaboration with IT Manager</li></ol><ul><li>Support implementation of IT projects (e.g., new deployments, upgrades).</li><li>Execute tasks based on the new building and all the IT actions for the direction of new infrastructure and machines.</li><li>Escalate complex issues or systemic problems promptly.</li></ul>Qualifications<ul><li>Degree or diploma in Information Technology, Computer Science, or a related field.</li><li>2+ years of hands-on experience in IT support or infrastructure roles.</li><li>Strong knowledge of Windows environments, PC hardware, and LAN technologies.</li><li>Familiarity with Active Directory, file servers, printers, and basic networking principles (IP, DNS, DHCP).</li><li>Experience with cloud setups is essential.</li><li>Excellent troubleshooting, communication, and organizational skills.</li></ul>Nice to have<ul><li>ISO familiarity.</li><li>GDPR processes and detections.</li><li>Assist in the Operation of Technology Policies.</li></ul>

IT Officer

You'll be the go-to problem-solver for our store teams—tackling technical hiccups ranging from infrastructure glitches to equipment malfunctions. Whether it’s jumping in to resolve issues directly (Level 1 or 2 support) or smoothly escalating when needed, you’ll follow tried-and-true processes and resolution playbooks to keep everything running like clockwork!&nbsp;&nbsp;Your day to day will include:<ul><li>Handling all incoming requests from the OPAP store network related to technical issues, including installations, operational challenges, equipment configuration, and usage.</li><li>Executing the necessary actions for issue resolution by following established processes, methodologies, and resolution models.</li><li>Investigating and analyzing unresolved issues before initiating the escalation process. Assessing the criticality of raised tickets and escalating complex cases to internal stakeholders (e.g., Retail Services, TOC) or external vendors for further investigation and resolution.</li><li>Building and maintaining strong relationships with store agents by offering support, guidance, and clear communication to help resolve issues efficiently.</li><li>Collecting and recording incidents along with their resolution steps, providing key insights to internal teams to identify recurring patterns and improve resolution processes.</li><li>Updating the ticketing system with detailed records of reported issues and the solutions implemented.</li><li>Following up on escalated tickets with field service technicians or internal teams, offering clarifications when needed and supporting timely incident resolution.</li><li>Responding to ad-hoc assignments as required to meet evolving business needs, leveraging relevant skills and capabilities to contribute effectively beyond predefined responsibilities.</li></ul>&nbsp;&nbsp;What you need to succeed:<ul><li>BSc in Information Systems, Computer Science, Business Administration or other related fields</li><li>2+ years of proven experience and familiarity with similar position in Technical Support</li></ul><ul><li>Hands on experience in technical issues resolution</li><li>Customer service culture</li><li>Excellent problem-solving and communication skills</li><li>Knowledge of Call Center equipment/software programs</li><li>Strong organizational, planning and reporting skills&nbsp;</li><li>Excellent MS Office knowledge</li><li>Excellent command of the English language (written and oral)</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Remote Retail Technical Support Administrator (3724)

Θέσεις Εργασίας Bfs Group Ελλάδα, Πληροφορική - Σελίδα 12

technical project manager (3711)

ΟΠΑΠ

technology delivery specialist (3747)

ΟΠΑΠ

digital business partner sr. specialist (3696)

ΟΠΑΠ

ai product owner (3699)

ΟΠΑΠ

technical operations engineer - digital & infrastructure solutions (fixed-term / subcontractor)

ΟΠΑΠ

senior devops engineer

efood

infrastructure domain architect

SILVARE

crm solutions consultant (microsoft dynamics 365)

Epsilon Net

it officer

Code.Hub

remote retail technical support administrator (3724)

ΟΠΑΠ