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Ανθρώπινο Δυναμικό / HR

Κέντρο Εξυπηρέτησης / Call Center

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Aoristou

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We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Role Summary:Our client is looking for a motivated, communicative, and technically skilled ICT Administrator to join their team. The ideal candidate will be responsible for the daily support of the company’s technology infrastructure, resolving user technical issues, and managing and maintaining critical information systems.Key Responsibilities:<ul><li>Support and management of VMware environment (virtual servers)</li><li>Management of Active Directory, group policies, user accounts, and permissions</li><li>Management and support of Microsoft 365 and Exchange Server</li><li>Implementation and monitoring of Cyber Security policies</li><li>Management of corporate firewall and monitoring network security</li><li>Network management (LAN/WAN/VPN) and troubleshooting related issues</li><li>Resolving daily employee technical support requests (1st &amp; 2nd level support)</li><li>Collaboration with external partners or technology vendors, as needed</li></ul>Required Qualifications:<ul><li>Degree in Computer Science or a related field</li><li>4-5 years of experience in a similar role</li><li>Strong knowledge of Windows Server and Microsoft environments</li><li>Good knowledge of cybersecurity tools and endpoint protection</li><li>Good knowledge of VMware, Active Directory, Exchange, O365</li><li>Good understanding of basic networking concepts and firewall operations</li><li>Willingness for continuous learning and professional development</li></ul>Desired Qualifications:<ul><li>Certifications such as CompTIA, Cisco (CCNA), Microsoft, or VMware will be considered a plus</li></ul>Personal Characteristics:<ul><li>Communicative, willing, and cheerful – will have daily interaction with company staff</li><li>Team-oriented, patient, and collaborative</li><li>Ability to manage multiple requests calmly and effectively</li></ul>They Offer:<ul><li>Free lunch at their facilities, on the beautiful roof garden with a view</li><li>Private health insurance</li><li>Possibility of remote work, depending on conditions and duties</li><li>Continuous training and access to modern technologies</li><li>Pleasant and supportive work environment focused on teamwork</li><li>Career advancement opportunities and initiative-taking</li><li>Modern tools and infrastructure to effectively support the role</li></ul>

ICT Administrator

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Main Responsibilities:</h2><ul><li>Analyze the organization’s IT processes and systems to identify inherent risks at a detailed level and recognize effective security controls that adequately address these risks based on the Bank and Group IC Methodology.</li><li>Assess inherent risks related to IT processes and systems, and evaluate the adequacy and effectiveness of the design and operation of the identified security controls based on the Bank and Group IC Methodology.</li><li>Evaluate identified control weaknesses in IT processes and systems, and assess the adequacy of remediation action plans selected to address those weaknesses according to IC methodology.</li><li>Identify deviations in IT processes and systems—including controls—from standards, regulations, and best practices (e.g., COSO, COBIT, ISO2700X, ISO 22301, ISO 31000, ISO 20000, etc.) and propose improvements.</li><li>Participate in the development of training activities on IT security controls and data analysis topics.</li><li>Perform data analysis using the Bank’s relevant tools (e.g., MS Excel, Power BI) and produce reports for the ICF Management Team.</li></ul><h2>Benefits / Challenges:</h2><ul><li>Participation in large cross-functional projects</li><li>Familiarization with key Bank processes and their supporting systems</li><li>Involvement in data analysis projects</li><li>Positive working environment</li></ul><h2>Position Requirements:</h2><h2>Required Education:</h2><ul><li>Degree in: Computer Science, Business Administration, Risk Management, or related field</li><li>Master’s in: Computer Science, Cybersecurity, Data Analysis, Internal Audit, Risk Management, or related field</li></ul><h2>Required Experience:</h2>2–5 years in audit or consulting firms, banking institutions, or tech companies in a related role (e.g., IT Audit, IT Consulting, Data Analysis, System Analysis), including:<ul><li>Experience evaluating the adequacy/effectiveness of general IT controls, application controls, OS, and database controls</li><li>Experience with Sarbanes-Oxley audits and COSO framework</li><li>Experience related to IT, systems analysis, cybersecurity, and/or data analysis</li></ul><h2>Desired Specialized Knowledge:</h2><ul><li>Basic knowledge of IT security principles</li><li>Experience with COSO, COBIT, ISO 22301, ISO 27001, ISO 20000, ITIL, PCI-DSS</li><li>Experience with data analysis tools (e.g., Excel, ACL, IDEA, Power BI, Tableau, QlikView) and databases</li><li>Basic knowledge of Artificial Intelligence (AI)</li><li>Excellent computer skills, MS Office 365</li></ul><h2>Language Skills:</h2>Very good English (minimum B2 level), proven by certification or studies in an English-speaking university<h2>Skills / Competencies:</h2><ul><li>Strong written and verbal communication in Greek and English</li><li>Teamwork and collaboration</li><li>Critical thinking and analytical skills</li><li>Problem-solving abilities</li><li>Consistency, diligence, attention to detail</li><li>Organizational and methodical approach</li><li>Communication skills</li><li>Results orientation</li><li>Business acumen</li><li>Ability to work under pressure and strict deadlines</li></ul>

Internal Control Professional

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client stands out for its unique history and its dynamic future. Backed by its long-standing presence—established in 1841—strong tradition and noteworthy contribution to the economic transformation of Greece, and above all by the trust of customers, shareholders, depositors, and employees alike, the Bank serves as a pillar of stability for the Greek economy, with the expertise and experience of its officers and the cutting-edge digital services it offers for your every banking need. The Group operates mainly in Greece but also abroad through its banking subsidiaries with a workforce of 7,889 employees as of 31 December 2023 (Greece: 6,725). At the end of 2023, the Bank had a total of 327 units (313 Branches including 18 Tellerless and 14 Transaction Offices).Role: IT Application Support ProfessionalWork Mode: HybridMain Responsibilities:<ul><li>Ensure the smooth operation and maintenance of IT systems.</li><li>Analyze technical specifications for new projects and system enhancements.</li><li>Implement new functionalities and integrations (mainly via APIs).</li><li>Monitor systems and services proactively to ensure high availability and performance.</li><li>Develop and maintain scripts (Java, Python, or other relevant languages) for monitoring and integration purposes.</li><li>Collaborate with stakeholders and IT teams to support existing systems and onboard new solutions.</li><li>Participate in troubleshooting and issue resolution activities.</li></ul>Requirements:<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li><li>1-3 years of IT experience (application support, system monitoring, or integration experience is a plus).</li><li>Scripting knowledge in Java, Python, or similar languages.</li><li>Familiarity with monitoring tools and API-based system integration.</li><li>Strong communication and collaboration skills.</li><li>Ability to understand technical and business requirements.</li><li>Proactive mindset with a willingness to learn and develop.</li></ul>Optional (Nice to Have):<ul><li>Certifications in programming, databases, or IT service management (e.g., ITIL, ISO 27001).</li><li>Understanding of banking-related regulations (PSD2, DORA, NIS2).</li></ul>What They Offer:<ul><li>Hybrid work model</li><li>Exposure to a complex and dynamic banking IT environment.</li><li>Opportunities for continuous learning and technical skill development.</li><li>Collaboration with experienced teams and stakeholders.</li><li>Participation in impactful projects that support the Bank’s digital transformation.</li></ul>

IT Application Support

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!With more than 20 years of proven experience, our client is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Their end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.As an&nbsp;IT Cloud Architect, you will be providing design, implementation and L3 operations and support services to our client and customers infrastructures with critical response time requirements for their business technology systems. You will work independently and as member of a team to fulfill service requests. This role requires excellent technical background, prioritization, responsiveness, and customer service, along with excellent communication skills.Responsibilities<ul><li>Design, Deploy and Maintain Cloud Services in MS Azure in a corporate, multi-geography scale;</li><li>Design and implement Cloud integration and interoperability with on-premise infrastructure;</li><li>Design, Implement and Maintain High Availability and Disaster Recovery infrastructure and ensure system availability and reliability;</li><li>Design, Implement and maintain monitoring and alerting services;</li><li>Analyze technical issues and provide 3rd level support;</li><li>Liaise with vendors and other departments for problem resolution;</li><li>Maintain expert level knowledge of various vertical areas of functionality and technology within IT engineering technologies;</li><li>Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.</li></ul><h2>Requirements</h2><ul><li>Minimum of 5 years’ experience in Azure cloud platform;</li><li>Experience designing, deploying, and maintaining solutions in Azure;</li><li>Client oriented with client facing experience;</li><li>University degree in Computer Science or a related field;</li><li>Ability to work with cross-functional teams and project teams, contributing to planned deliverables;</li><li>Strong analytical and problem-solving skills;</li><li>Excellent written and verbal communication skills in English.</li></ul>Technical Competencies <ul><li>Excellent knowledge and Hands-On experience on MS Azure including PaaS, IaaS, IaC, Azure Networking,;</li><li>Very good Knowledge and hands-on experience in design and implementation of AKS, Azure DevOps, Entra ID, MS Identity and Federations, Monitoring;</li><li>Good Knowledge and hands-on experience on design and implementation of Microsoft Server products and Services (Active Directory/DNS/ADFS);</li><li>Knowledge in configuration of Monitoring Software and/or Full-Stack Observability platforms;</li><li>Strong Information security background and familiarity with Azure Defender ecosystem.</li></ul>Certified in at least one of the following: <ul><li>Azure Solutions Architect (AZ-305, mandatory);</li><li>Azure Networking Solutions (AZ-700);</li><li>Azure Virtual Desktop (AZ-140);</li><li>Azure DevOps Engineer Expert (AZ-400).</li></ul>Knowledge and experience in AWS, GCP or Oracle Cloud would be considered a plus.<h2>Benefits</h2>Your Life @ our client’sAs a member of their team, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to their shared goals will be recognized, and there will be great opportunities to ensure your career growth.<ul><li>Competitive compensation, ticket restaurant card, and annual bonus programs.</li><li>Cutting-edge IT equipment, mobile, and data plan.</li><li>Modern facilities, free coffee and beverages, and indoor parking.</li><li>Private health insurance, onsite occupational doctor, and workplace counselor.</li><li>Flexible working model.</li><li>Onsite gym, wellness facilities, and ping pong room.</li><li>Career and talent development tools.</li><li>Mentoring, coaching, personalized annual learning and development plan.</li><li>Employee referral bonus, regular wellbeing, ESG, and volunteering activities.</li></ul>

IT Cloud Architect

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client stands out for its unique history and dynamic future. Backed by a long-standing presence—established in 1841—a strong tradition, and a noteworthy contribution to the economic transformation of Greece, the Bank serves as a pillar of stability for the Greek economy. It has earned the trust of customers, shareholders, depositors, and employees alike. The Bank’s strength lies in the expertise and experience of its officers and the cutting-edge digital services it offers to meet every banking need.The Group operates primarily in Greece but also maintains an international presence through its banking subsidiaries. As of 31 December 2023, it employed a workforce of 7,889 people (with 6,725 based in Greece). At the end of 2023, the Bank maintained a total of 327 units, including 313 branches (18 of which are tellerless) and 14 transaction offices.They are currently looking for an IT Internal Auditor (at associate or senior level) to join their team.Key Responsibilities include:<ul><li>Design, execution, and reporting of audits/evaluations related to IT systems, cybersecurity, and data governance.</li><li>Risk assessment regarding controls over IT systems, data networks, and applications.</li><li>Providing recommendations for mitigating identified weaknesses.</li><li>Conducting special investigations.</li><li>Supervising audit teams and coordinating audit activities. Depending on the audit’s type and scope, the individual may either lead the team or take on specialized work (team size: 1–5).</li><li>Oversight of third-party projects (e.g., outsourcing or flexible capacity), including supervising consulting firms involved in unit projects.</li></ul>Benefits / Challenges:<ul><li>Close collaboration with audit team members and auditors from other Internal Audit Divisions of the Bank, promoting continuous knowledge sharing and optimal audit coordination.</li><li>Opportunities for continuous training and skill development in regulations, best practices, and IT audit techniques.</li><li>Engagement with innovative technologies, IT architectures, cybersecurity implementations, and the Bank’s and Group’s digital services.</li><li>An excellent work environment.</li></ul>Job Requirements:<ul><li>Degree in Computer Science, Sciences, or Economics.</li><li>Postgraduate studies in IT, Cybersecurity, Data Governance, or Data Analytics (preferred).</li><li>Previous work experience in a financial institution, audit/consulting firm, or IT security service provider as an Internal Auditor (preferred), or as a Consultant in IT systems and/or cybersecurity, or as IT department staff.</li></ul>Specialized Knowledge:<ul><li>Proven experience (at least 5 years) in operating or auditing IT general controls and/or cybersecurity.</li><li>Knowledge in IT security risk assessments.</li><li>Desired knowledge in operating systems (Windows and Linux), database administration, data networks, data governance, cloud computing, and participation in cybersecurity/information security projects.</li><li>Preferred professional certifications: CISA, CISM, CISSP, CEH (indicative).</li></ul>Languages and Skills:<ul><li>Very good command of English (C1 level).</li><li>Strong teamwork and collaboration abilities across different teams and projects.</li><li>Analytical and synthetic thinking.</li><li>Strong verbal and written communication skills.</li><li>Willingness for continuous learning.</li></ul>Special Requirements:<ul><li>Ability to travel within Attica and occasionally abroad depending on the Division’s needs.</li></ul>

IT Internal Auditor

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is a leader company in Home delivery and considered “best value for money”​ in Transport Services and Supply Chain industry. They are looking for an experienced IT Support possessing the following traits:Candidate Profile:<ul><li>Strong willingness for continuous learning and staying updated with technological advancements.</li><li>Understanding of user needs and dedication to serving internal customers/users.</li><li>Ability to organize and resolve issues independently as well as within a team setting; capable of analyzing and managing projects and requests within the 3PL and distribution sectors.</li><li>Outgoing, polite, and pleasant personality.</li></ul>The main responsibilities of the position include:<ul><li>Installation &amp; support of user workstations (PCs, Printers, VoIP)</li><li>Installation &amp; support of IT applications (Aberon, EBS, TMS)</li><li>Installation &amp; support of network solutions (Firewall, Switches, WiFi)</li><li>Customer technical support (Online help desk)</li><li>Troubleshooting and resolving technical issues</li></ul>Required Qualifications:<ul><li>Degree from a University or Technical Institute (TEI/IEK/AEI) in Computer Science or related field</li><li>Valid motorcycle or car driving license</li><li>Good command of the English language, both written and spoken</li><li>Completed military service (for male candidates)</li><li>At least 5 years of professional experience in a similar role</li></ul>Preferred Qualifications:<ul><li>Basic knowledge of VoIP telephony systems</li><li>Good knowledge of network implementation and technical support (TCP/IP, VLAN, DNS, DHCP)</li></ul>

IT Support

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is currently looking to cover the position of IT&amp;Τ Aviation Systems Engineer.&nbsp;The role is responsible to install and provide support to all IT&amp;T systems related to aviation and airport terminal operations as well as their relevant interfaces. The position assures high availability, quality and functionality of the aviation systems and their usability for all internal/external users.The role is located in their Headquarters in Marousi.What you will be doing:<ul><li>Provide analysis and isolation of incidents in order to ensure systems’ operation.</li><li>Perform the systems’ monitoring and identification of user needs to ensure smooth operation and usability.</li><li>Evaluate and modify system’s performance to meet user demand and ensure service continuity.</li><li>Design solutions, prepares technical studies and consults based on business requirements.</li><li>Monitor systems’ resource capacity in terms of central and client infrastructure and ensures the accurate inventory.</li><li>Update systems’ applications and interfaces under responsibility, in accordance to the software roadmap and release management procedures, in order to ensure systems’ integrity and availability.</li><li>Analyze and recommend new products and solutions for internal or external users to ensure that the company is up-to-date with the latest trends in technology.</li><li>Participate in the design and realization of new solutions (projects) for passenger processes and terminal operations thus to improve the provided services and respond to new business needs.</li></ul><h2>Requirements</h2><ul><li>Bachelor’s degree in Computer Science or related technical field.</li><li>Minimum work experience of 5 years in computer operations and application administration.</li><li>Airport experience and/or IT systems operation in the transportation industry.</li><li>Familiarity with airport passenger and baggage handling systems and their associated applications.</li><li>Experience in design and setup of server and client infrastructure from different vendors.</li><li>Experience in Microsoft systems administration.</li><li>Good knowledge of Microsoft Azure environment and data network technologies.</li><li>Airport experience is an advantage.</li><li>Fluent in written and spoken Greek/English.</li></ul><h2>Benefits</h2>The Company offers a competitive remuneration package, career development opportunities in a dynamically growing business environment and participation in the company’s reward and employees’ benefits programs.

IT System Administrator

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is seeking a talented and motivated IT/Digital Cloud Engineer to join their dynamic IT/Digital team at our client’s Headquarters in Athens, Greece. In this role, you will be responsible for configuring, maintaining, and optimizing their cloud services and computing environments to ensure continuous, high-performance IT operations. As part of their ongoing digital transformation, you will collaborate with cross-functional teams, support cloud migration efforts, and enhance their cloud infrastructure, helping to drive innovation and business success.Key Responsibilities:<ul><li>Supporting and maintaining the integration architecture and ensuring alignment with IT/Digital and business strategies.</li><li>Collaborating on the design and implementation of Disaster Recovery and Business Continuity plans to meet agreed SLAs for critical applications and services.</li><li>Assisting in cloud migration initiatives and evaluating their impact on infrastructure, networks, and security.</li><li>Engaging in ongoing improvement activities, such as technology reviews, root cause analysis, and cloud portfolio reviews, to maintain optimal cloud environments.</li><li>Partnering with Data Scientist teams to support Big Data analysis, data processing, and reporting on cloud platforms like Azure, AWS, and Google Cloud.</li><li>Collaborating with IT Security Teams to ensure cloud infrastructure security and assisting with operational activities like log reviews.</li><li>Supporting the integration and optimization of cloud-based platforms (e.g., Microsoft Azure, Active Directory, Office 365).</li><li>Managing and optimizing physical and virtual environments for Windows and Linux servers, backups, and operating systems.</li><li>Developing and maintaining cloud architecture documentation and working closely with vendors and consultants for service improvements and technology optimizations.</li></ul>Candidate Profile:<ul><li>Bachelor’s degree in Computer Science or equivalent experience.</li><li>3+ years of experience with Microsoft Azure and other Cloud platforms and 5 to 7 years of total experience.</li><li>Proven expertise in configuring and using PaaS offerings (e.g., WebApp, Azure Database services, Azure Kubernetes, Azure DataBricks).</li><li>Experience in cloud migration, managing workloads across multiple clouds.</li><li>Strong knowledge of cloud-based delivery models and security practices, including access control, data loss prevention, and vulnerability management.</li><li>Hands-on experience with Azure policies and cloud security controls.</li><li>Familiarity with Linux in enterprise environments (e.g., SUSE, RHEL, CentOS).</li><li>Excellent communication skills, with the ability to interact effectively with technical teams and stakeholders at all levels.</li><li>Strong organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li></ul>What You Need to Succeed:<ul><li>Demonstrate a commitment to excellence and the ability to deliver results with high attention to detail and a problem-solving mindset.</li><li>Be a strong team player who works well in a multicultural environment, building cooperation and inspiring others.</li><li>Exhibit adaptability and the ability to work independently with minimal supervision, taking initiative and displaying flexibility in a fast-paced setting.</li><li>Have a passion for continuous learning, staying up-to-date with the latest cloud technologies and market trends.</li></ul>

IT/Digital Cloud Engineer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is a leading software development company based in Athens and operating internationally. They design and develop Planning &amp; Scheduling software solutions using state-of-the-art technology. Their clientele consists of large-scale companies in the Retail, Hospitality, Services, and Manufacturing sectors in Greece and abroad.Our client is looking for a talented Java Developer with a passion for technology and experience in web applications development to join their Software Development Team and work on existing &amp; upcoming advanced software products.Key Responsibilities:<ul><li>Design, develop and maintain web-based Java applications</li><li>Collaborate passionately with colleagues, adhering to the highest professional standards and ensuring the delivery of quality software</li><li>Identify and apply appropriate modern technologies and techniques for software development</li></ul>Required Experience &amp; Qualifications:<ul><li>Degree in Computer Science / Software Engineering or related field (ATEI – AEI – other University)</li><li>Passion for software development and new technologies, enthusiasm for teamwork and production of quality software</li><li>1–3 years of experience in developing web-based Java applications within a software development firm</li><li>Good knowledge of Java</li><li>Good knowledge of Spring, Hibernate &amp; SQL</li><li>Good knowledge of the English language</li><li>Resident of Greece</li></ul>Benefits:<ul><li>Opportunity to contribute to state-of-the-art software</li><li>Collaboration with highly qualified professionals</li><li>Additional benefits based on level &amp; performance</li><li>Career development prospects</li><li>Comfortable workplace</li><li>Private health insurance program</li><li>Hybrid working model (up to 2 days work from home, after an initial training period of at least 3 months)</li></ul>

Java Developer

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is the technology arm of a Group, with over 25 years of experience in delivering innovative solutions to the financial sector. They serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Their advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.At our clients, they empower the financial world with innovative technology. As L2 IT Operations Team Lead, you will be part of a team of highly qualified professionals and get involved in IT operations and projects lifecycle for enterprise-class solutions. You will be responsible for effectively supervising and managing a team of med-senior and senior engineers from multiple IT technical areas that engages to projects and provides 2nd level operations and support services, internally and to the company’s customers. You will have to meet operational KPIs and targets that ultimately increase customer satisfaction and you will collaborate closely with L1 Operations and L3/Architecture teams as well as with customer’s IT departments.This role requires a solid technical background, knowledge of ITIL and its implementation in an IT context, combined with problem-solving skills and the ability to motivate your team to achieve goals. The role will report to the Head of ITS Operations.Responsibilities<ul><li>Supervision / Mentor / Coaching and continuous professional development of team members on project-based and day-to-day tasks;</li><li>Plan, Prioritize and allocate workloads to meet business demand, KPIs and SLAs;</li><li>Analyze technical issues and provide 2nd level support according to SLA in both internal/ customer IT Infrastructure;</li><li>Ensure proactive service monitoring is in place to provide the best possible service to the business/customers and</li><li>Liaise with vendors and other IT personnel for problem resolution;</li><li>Maintain knowledge of various vertical areas of functionality and technology within IT engineering technologies;</li><li>Ensure Request Classification and Correct identification of urgency and severity. Guide team members on incident resolution;</li><li>Document and apply existing processes and contribute to the development of formal policies, procedures and best-practice processes to ensure consistency and sustained productivity;</li><li>Ensure safe and seamless deployment of changes to internal and customer infrastructures. Strengthen change management procedures and policies;</li><li>Analyzing and Reporting team workload and performance and making recommendations for increased organizational efficiency and effectiveness;</li><li>Actively ensuring compliance with the Group’s Anti-Bribery and Corruption Policy and all applicable regulations, identifying and reporting potential risks related to bribery and corruption, and promoting ethical behavior by participating in and encouraging continuous training and awareness initiatives.</li><li>Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.</li></ul><h2>Requirements</h2><ul><li>BSc degree in Computer Science, Information Technology or relevant;</li><li>Minimum of 3 years of a similar position managing team of engineers;</li><li>Client oriented with client facing experience;</li><li>Sound knowledge of supporting range of IT applications, platforms and technologies;</li><li>Hands-on technical experience or a background managing technical teams;</li><li>Problem-solving on variable/differing problems that may need qualitative and quantitative analysis, Root Cause analysis and resolution;</li><li>Prioritization and decision-making skills;</li><li>Workload sizing and planning on IT projects and IT daily operations;</li><li>Attention to detail and strong communication skills;</li><li>The ability to work under pressure and with cross-functional teams;</li><li>Excellent written and verbal communication skills in English.</li></ul>Technical Competencies<ul><li>Microsoft AD, Entra ID, MFA.</li><li>Microsoft cloud services in Azure and Office 365 products like, Exchange Online, Teams, MdM, and Intune</li><li>VMware Virtualization</li><li>Security products for Antimalware solutions, endpoint security and encryption including Defender suite.</li><li>Infrastructure Inventory, Monitoring and Backup solutions including cloud technologies for backup and replication</li><li>IP Networking knowledge needed for problem analysis and identification (areas of switching, routing, Firewalling, VPN)</li><li>Certified or in track in any of the following:<ul><li>Microsoft on-premises related certifications</li><li>Azure related certifications</li><li>O365 certifications</li><li>VMware</li><li>Veeam</li></ul></li></ul><h2>Benefits</h2>Your Life @ our client’sAs a #member, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to their shared goals will be recognised, and there will be great opportunities to ensure your career growth.Your benefitsJoin the #team and enjoy:<ul><li>Competitive compensation, ticket restaurant card, and annual bonus programs</li><li>Cutting-edge IT equipment, mobile, and data plan</li><li>Modern facilities, free coffee and beverages, and indoor parking</li><li>Private health insurance, onsite occupational doctor, and workplace counselor</li><li>Flexible working model, hybrid/remote benefits &amp; home equipment benefits</li><li>Onsite gym, wellness facilities, and ping pong room</li><li>Career and talent development tools</li><li>Mentoring, coaching, personalized annual learning and development plan</li><li>Employee referral bonus, regular wellbeing, ESG, and volunteering activities</li></ul>

Θέσεις Εργασίας Code.hub Ελλάδα - Σελίδα 7

ict administrator

Code.Hub

internal control professional

Code.Hub

it application support

Code.Hub

it cloud architect

Code.Hub

it internal auditor

Code.Hub

it support

Code.Hub

it system administrator

Code.Hub

it/digital cloud engineer

Code.Hub

java developer

Code.Hub

l2 it operations team lead

Code.Hub