Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

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Customer Care Specialist-Dutch/English BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Dutch (C1/C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL&nbsp;https://www.taskus.com/careers/.

Remote Bilingual Dutch/English Customer Care Specialist

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in&nbsp;German. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.What you’ll be doing:<ul><li>Manage inbound calls, emails, or live chats</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/customer service team targets and call-handling quotas</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>Requirements:<ul><li>Proven customer support experience or experience as a client service representative</li><li>Fluent in German</li><li>Good level of English</li><li>Strong focus on customer needs and understanding of how customers can behave</li><li>Strong communication, problem-solving, and active listening skills</li><li>Strong written skills</li><li>Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li><li>Sense of ownership and pride in your performance and its impact on the company’s success</li></ul>What we offer:<ul><li>100% work from home (anywhere in Greece)</li><li>Full Relocation Support (including flights, accommodation &amp; transportation)</li><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>10% monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through the International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix&nbsp;Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

German Customer Service Representative - Remote

Are you fluent in Italian and passionate about Sales? Have you problem-solving and excellent communication skills? Can you identify challenges and find ways to increase productivity?Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills in&nbsp;Italian.&nbsp;&nbsp;No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.&nbsp;What you’ll be doing:&nbsp;<ul><li>Contacting potential clients by phone and by email&nbsp;</li><li>Closely managing and reporting on your sales pipeline&nbsp;</li><li>Consult with small-to-medium sized businesses in the market&nbsp;</li><li>Implementing tailored sales strategies to client portfolio&nbsp;</li></ul>Requirements:&nbsp;<ul><li>Work experience in sales&nbsp;</li><li>Fluent in &nbsp;Italian&nbsp;language and good command of the English language&nbsp;</li><li>Absolute willingness to compete and win&nbsp;</li><li>Demonstrated ability to create and close business&nbsp;</li><li>Strong customer communication skills&nbsp;</li><li>Team player, ability to collaborate effectively in an international, multicultural environment&nbsp;</li><li>Self-motivated, self-starter attitude&nbsp;</li><li>Problem-detection and solving skills&nbsp;</li></ul>What we offer:&nbsp;<ul><li>Full Relocation Support (including flights, accommodation &amp; transportation)&nbsp;</li><li>Indefinite contract&nbsp;</li><li>Competitive remuneration package (14 Salaries/year)&nbsp;</li><li>10% monthly performance bonus&nbsp;</li><li>Daily meal voucher in Up Hellas Mastercard&nbsp;&nbsp;</li><li>Private health insurance + Dental Care&nbsp;</li><li>Opportunities for international Career through Concentrix International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant&nbsp;</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;Concentrix Hellas is an equal-opportunity employer&nbsp;Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.&nbsp;

Italian speaking B2B Sales Representative - Remote

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Swedish-English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak Swedish and&nbsp;English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Swedish-English - Business Development Sales Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

English - Business Development Sales Representative

Training and Quality Manager – Athens - GreeceBringing smiles is what we do at TTEC… for you and the customer. As a Training and Quality Manager working on site in Athens, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause, deep-dive, collaborating with key leadership team and support staff).Develop Learning &amp; Quality team Members - Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedbackDrive execution of Quality Operating Model &amp; Standards - Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●&nbsp;&nbsp;Minimum 1 year call center or equivalent work experience&nbsp;●&nbsp;&nbsp;Possess excellent written and spoken English communication skills●&nbsp;&nbsp;Excellent interpersonal skills●&nbsp;&nbsp;Excellent organizational skills●&nbsp;&nbsp;Able to work independently, as well as extremely team-focused; supports team and peer decisions●&nbsp;&nbsp;Meticulous attention to detail●&nbsp;&nbsp;Able of working cooperatively with people of diverse backgrounds regardless of personal differences●&nbsp;&nbsp;To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment●&nbsp;&nbsp;Receptive to feedback, takes directions and is aware of development areas●&nbsp;&nbsp;Ability to self-motivate and manage own time●&nbsp;&nbsp;Ability to own your own development and with a growth mindset●&nbsp;&nbsp;Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders●&nbsp;&nbsp;Partner with global learning team to provide input, review created materials, and support delivery of workshops●&nbsp;&nbsp;Ability to adopt a consultative approach with stakeholders●&nbsp;&nbsp;Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes●&nbsp;&nbsp;Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning coursesKnowledge●&nbsp;&nbsp;Demonstrate an understanding of facilitation and questioning&nbsp;techniques●&nbsp;&nbsp;Good understanding of adult learning principles and learning styles●&nbsp;&nbsp;Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)●&nbsp;&nbsp;Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs●&nbsp;&nbsp;Good understanding of the Customer Service business at Booking or similar environment●&nbsp;&nbsp;Customer Service outcome oriented●&nbsp;&nbsp;Available full time and flexible in both schedule and tasks based on local needs●&nbsp;&nbsp;Experience of data analysis●&nbsp;&nbsp;Experience of root cause problem solving methodology●&nbsp;&nbsp;Experience in change management methodologies●&nbsp;&nbsp;Experience of project management methodology●&nbsp;&nbsp;Experience of facilitating a quality calibration processWhat You Can Expect•&nbsp;&nbsp;Supportive of your career and professional development•&nbsp;&nbsp;An inclusive culture and community minded organization where giving back is encouraged•&nbsp;&nbsp;A global team of curious lifelong learners guided by our company values•&nbsp;&nbsp;Ask us about our paid time off (PTO) and wellness and healthcare benefits•&nbsp;&nbsp;And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Quality Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;French-English Business Development Sales Representative working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling&nbsp;</li><li>Excellent verbal and written communication skills in English and French</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp;Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp;You wish to be a leader in the future, we've got the skills.&nbsp;Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp;Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Θέσεις Εργασίας Ελλάδα, Κέντρο Εξυπηρέτησης / Call Center

remote bilingual dutch/english customer care specialist

TaskUs

german customer service representative - remote

Concentrix Greece

italian speaking b2b sales representative - remote

Concentrix Greece

swedish-english - business development sales representative

TTEClife

english - business development sales representative

TTEClife

quality manager

TTEClife

french-english business development sales representative

TTEClife