As a Swedish-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Swedish and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens , Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Croatian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing  Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Croatian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  High speed internet in your quiet home work environment Greece resident or ability to relocate and gain work authorization expediently to Greece What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station  Relocation assistance available  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.  About TTEC

As aGerman-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  What You Bring to the Role  Fluency in German and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Italian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in Italian and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a French-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in French and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Polish-English Travel Customer Service in support of Booking.com working on site in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role  Fluent in Polish and English High school diploma or equivalent  6 months or more of customer services experience Recognize, apply and explain your product or service knowledge Computer savvy Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 20 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland Relocation assistance available And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc Provide accurate, valid, and complete information by using the right tools, methods, and processes Ensure a high level of partner service and a positive partner experience  What You Bring to the Role Must reside in the Athens area to be considered for this position Fluency in English and Greek 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Romanian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Czech or Slovak-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  Eligible applicants must be eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluency in Czech or Slovak and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

This role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data & learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide. You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field. This role is ideal for a self- motivated, energetic and enthusiastic Learning & Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others. Responsibilities Drive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative & qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholders Quality solutions or plans to improve performance & close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&Q (root-cause, deep-dive, collaborating with key leadership team and support staff). Develop Learning & Quality team Members - Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedback Drive execution of Quality Operating Model & Standards - Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added); Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycle Training Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirements Desired Skills and Experience ●  Minimum 1 year call center or equivalent work experience  ●  Possess excellent written and spoken English communication skills ●  Excellent interpersonal skills ●  Excellent organizational skills ●  Able to work independently, as well as extremely team-focused; supports team and peer decisions ●  Meticulous attention to detail ●  Able of working cooperatively with people of diverse backgrounds regardless of personal differences ●  To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment ●  Receptive to feedback, takes directions and is aware of development areas ●  Ability to self-motivate and manage own time ●  Ability to own your own development and with a growth mindset ●  Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders ●  Partner with global learning team to provide input, review created materials, and support delivery of workshops ●  Ability to adopt a consultative approach with stakeholders ●  Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes ●  Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning courses Knowledge ●  Demonstrate an understanding of facilitation and questioning techniques ●  Good understanding of adult learning principles and learning styles ●  Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.) ●  Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs ●  Good understanding of the Customer Service business at Booking or similar environment ●  Customer Service outcome oriented ●  Available full time and flexible in both schedule and tasks based on local needs ●  Experience of data analysis ●  Experience of root cause problem solving methodology ●  Experience in change management methodologies ●  Experience of project management methodology ●  Experience of facilitating a quality calibration process What You Can Expect •  Supportive of your career and professional development •  An inclusive culture and community minded organization where giving back is encouraged •  A global team of curious lifelong learners guided by our company values •  Ask us about our paid time off (PTO) and wellness and healthcare benefits •  And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www.mybenefits.ttec.com for more information.