Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Πληροφορική

Αποθήκη / Logistics

Κέντρο Εξυπηρέτησης / Call Center

Χρηματοοικονομικά

Άλλο

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Βιομηχανική Παραγωγή

Τουρισμός / Ξενοδοχεία

Εκπαίδευση

Φροντίδα Κτιρίων / Σπιτιών

Διοίκηση Επιχειρήσεων

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Προσωπικό Ασφαλείας

Επαγγέλματα Υγείας

Τέχνες / Πολιτισμός

Δημοσιογραφία / ΜΜΕ

Νομικές Υπηρεσίες

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Bennett Pharmaceutical Industry is a 100% Greek company, which is active in the whole spectrum of the pharmaceutical industry.We produce high-quality generic and original formulations, investing in Research &amp; Development, Innovation, and new technologies. For this reason, Bennett has established itself as the fastest-growing company in the pharmaceutical market.The continuous modernization of our infrastructure and the ongoing training of our personnel aim to provide a substantial service to those who need our products, ensuring a high quality of life.We are looking for a&nbsp;Business Development Manager&nbsp;based in the Company’s headquarters in Kifisia.Role Description:<ul><li>Engage in comprehensive pipeline analysis, using market reports and information to identify gaps, unmet needs, and opportunities in current and future trends.</li><li>Understand GMP (Good Manufacturing Practices).</li><li>Evaluate the market potential of specific products within therapeutic categories, addressing gaps and opportunities in domestic and specific international markets in the current pipeline.</li><li>Conduct thorough reviews of the pharmaceutical market landscape and potential opportunities, identifying portfolio options per agreed strategy.</li><li>Prepare and present business cases for selected products to support decision making.</li><li>Cultivate and maintain strong relationships with various partners to ensure a sustainable portfolio.</li><li>Active participation in pharmaceutical business development, portfolio, and partnership conferences.</li><li>Monitor and report to the Chief of Strategy on new business development activities and various projects, preparing reports and presentations for communicating sales progress, results, and business activity.</li></ul>Qualifications:<ul><li>At least 3 years’ experience in a relevant Business Development role in the pharmaceutical industry.</li><li>Degree in Business, Economics, Life Sciences.</li><li>MBA/MSc will be considered an asset.</li><li>Excellent command (written and verbal) of English language and proficient knowledge of medical terminology.</li><li>Excellent communication skills along with strategic thinking.</li><li>Strong problem-solving and influencing skills.</li><li>Team working spirit.</li><li>Knowledge of local regulatory affairs regulation.</li><li>Strong interpersonal and communication skills.</li><li>Willing to travel.</li></ul>Company offers:<ul><li>Competitive remuneration package.</li><li>Private medical health insurance.</li><li>Friendly and challenging working environment.</li></ul>Career development and progression opportunities.

Business Development Manager

We are currently looking to expand our product management team with an eager, cooperative, goal-focused&nbsp;Product Manager&nbsp;You will be an&nbsp;ambassador for the products. You help shape the voice of the product and help it grow a consumer base. You will be involved in the development of the product range. You take part in a complete marketing experience, as&nbsp;you are&nbsp;involved in every facet of the product's journey. This means&nbsp;you work with a cross-functional team&nbsp;across sales, corporate communications, webmasters, and more. In this role,&nbsp;you'll be involved with product marketing strategy from beginning to end.&nbsp;What you will focus on:&nbsp;<ul><li>Work closely with the Product Managers to support the implementation of product vision and strategy</li><li>Support the product lifecycle management, from development to launch to growth to saturation and eventually end of life</li><li>Responsible for the Product Master Data, ie populate, maintain and develop the product database (Tech specs, USPs, etc)</li><li>Implement road maps and hold end to end responsibility of plans’ efficient delivery against KPIs</li><li>Build extensive knowledge of market trends, customer needs, as well as key competitors</li><li>Closely&nbsp;monitor products’ performance (KPIs) –including during all promotional activities, evaluate the outcomes and make proposals or/and mitigating actions accordingly</li><li>Assist in managing our product catalogue</li><li>Contribute to the development and implementation of promotions and BTL campaigns, in direct cooperation with the Marketing team</li><li>Report directly to the Head of Product Management</li></ul>&nbsp;You are the one we are looking for, if you have:<ul><li>3-5 years of experience&nbsp;in a similar position, preferably in the retail sector</li><li>Bachelor’s degree&nbsp;in Business Administration or Marketing;&nbsp;MBA&nbsp;will be considered a plus</li><li>Excellent command of the&nbsp;English&nbsp;language; additional foreign language will be considered a plus</li><li>Knowledge of&nbsp;MS Office, especially MS Excel</li></ul>&nbsp;We will have the perfect match, if you are:<ul><li>Results driven&nbsp;- Strong willingness to get the job done</li><li>Customer focused&nbsp;- Proactive with a continuous improvement / problem solving mindset</li><li>Effective&nbsp;- Attentive to detail with excellent organizational skills</li><li>Team player&nbsp;- Experienced working well in cross-functional projects</li></ul>&nbsp;What's in it for you:<ul><li>Be part&nbsp;of a fast-growing company, where passion, drive and team spirit matter more than corporate hierarchies</li><li>Opportunity to address not only the Greek Market, but also the European Market</li><li>Competitive remuneration package</li><li>Company discounts</li><li>Commuting expenses</li></ul>

Product Manager

The right candidate will:Be responsible for the&nbsp;smooth planning, execution and optimization of the marketing and communication plan of assigned brands. He/she will liaise with product, sales, web and in-house creative&nbsp;team to build strong brand presence in the local and international market. We are looking for an individual who will bring expertise and new ideas to the table, to grow and evolve the business as part of a high performing team.&nbsp;Key Accountabilities:<ul><li>Co-creates&nbsp;360°&nbsp;Marketing &amp; Communication plan&nbsp;for brands of responsibility</li><li>Coordinates all related activities, working closely with product, sales, exports and creative teams and&nbsp;monitors progress vs plans</li><li>Secures&nbsp;brand image in all touchpoints&nbsp;(product packaging, ATL, BTL, web, digital, e-retailers)</li><li>Responsible for end-to-end execution of&nbsp;Digital&nbsp;and&nbsp;ATL campaigns</li><li>Leads the design and&nbsp;excellent implementation of BTL campaigns&nbsp;within budget in direct cooperation with Product, Trade and Sales Departments, ensuring the appropriate POSM per store allocation, based on both customer segmentation as well as brands’ A&amp;P budget and strategy</li><li>Works closely with product and creative team to build our brands’&nbsp;next generation brand image</li><li>Responsible for&nbsp;end-to-end development and execution&nbsp;of&nbsp;packaging artwork&nbsp;of&nbsp;assigned products and&nbsp;product ranges,&nbsp;securing brand image&nbsp;and&nbsp;product features&nbsp;are&nbsp;well communicated&nbsp;ensuring&nbsp;timely artwork deadlines</li><li>Competition analysis&nbsp;to provide required&nbsp;references, inputs and&nbsp;key information&nbsp;on packaging artwork</li><li>Analyses and identifies the need&nbsp;of product and range communication content, based on brands’ strategy, insights and customer needs, in order to decide what, when and how to&nbsp;communicate for all media and channels</li><li>Approves, follows-up and&nbsp;secures that communication messages are fulfilled&nbsp;in the communication execution and&nbsp;evaluates its effectiveness</li><li>Plans and Manages&nbsp;social media calendar and campaigns&nbsp;for assigned brands</li><li>Sets-up and executes&nbsp;social media&nbsp;(Facebook, YouTube, LinkedIn, Instagram, TikTok ) and&nbsp;Newsletter campaigns, monitors and reports on achieved targets and performance</li><li>Craft stories and&nbsp;compelling copy&nbsp;that fit&nbsp;brand tone of voice&nbsp;and experience proposition for&nbsp;social&nbsp;platforms,&nbsp;website,&nbsp;ads,&nbsp;print,&nbsp;press releases, newsletters, as well as effective headlines, taglines, and calls to action</li><li>Identifies industry trends, providing expert advice on marketing and advertising techniques and pitching fresh and innovative ideas</li><li>Manages&nbsp;and monitors&nbsp;A&amp;P budget</li><li>Closely&nbsp;monitors brands’ performance&nbsp;of all the&nbsp;promotional activities&nbsp;evaluates the outcomes and proposes accordingly.</li><li>Closely&nbsp;monitor competition’s&nbsp;activities (e-commerce, promotions, social media &amp; newsletter content etc)</li><li>Work closely with&nbsp;external vendors like Digital Agency, Media, etc</li></ul>&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in Business Administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>Master's Degree will be considered as a plus</li><li>4-6 years&nbsp;of experience in a similar position</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Very strong Digital Marketing skills&nbsp;including:&nbsp;Hands-on experience&nbsp;in using&nbsp;email marketing platforms (&nbsp;copy creation and design, segmentation, automation, reporting)&nbsp;social media platforms and ads&nbsp;(concept, copy, creation, targeting, optimization, reporting), knowledge of web and social media&nbsp;analytics platforms&nbsp;(Google Analytics, Meta etc)</li><li>Copywriting skills&nbsp;– strong on Social Media, Web and ads</li><li>Strong&nbsp;Understanding of&nbsp;design,&nbsp;branding&nbsp;and&nbsp;marketing principles&nbsp;and techniques</li><li>Commercial understanding:&nbsp;Ability to put company’s strategy into practice, transfer commercial and marketing needs into concrete projects and clearly convey the right message</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Previous work experience in a&nbsp;retail, wholesale or e-commerce business</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li><li>Computer literate&nbsp;and Google search savvy. Must have&nbsp;excellent&nbsp;working knowledge of&nbsp;MS Office Tools</li></ul>&nbsp;Qualifications:<ul><li>Methodical&nbsp;with meticulous&nbsp;attention to detail</li><li>Self-motivated, proactive and independent -&nbsp;takes ownership&nbsp;of initiatives and projects</li><li>Decisiveness&nbsp;and strong&nbsp;problem-solving skills</li><li>Exceptional&nbsp;organizational&nbsp;and&nbsp;presentation&nbsp;skills</li><li>Teamwork&nbsp;&amp;&nbsp;collaboration, ability to work with diverse teams</li><li>Creative mindset, able to generate and develop fresh, engaging ideas</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Senior Brand Manager

The&nbsp;Trade Marketing Manager&nbsp;will play a crucial role in driving&nbsp;brand visibility, increasing&nbsp;market share, and&nbsp;maximizing sales growth.&nbsp;This position involves&nbsp;collaborating closely with sales, brand, and product teams to create and implement effective trade marketing plans&nbsp;that align with the&nbsp;company's overall business objectives. This role requires&nbsp;strategic thinking&nbsp;and involves leveraging a&nbsp;strong analytical background&nbsp;to understand&nbsp;market &amp; retail dynamics, consumer behavior, and&nbsp;sales data&nbsp;to optimize trade marketing efforts. The ideal candidate will have&nbsp;strong leadership skills&nbsp;and will possess&nbsp;expertise in sales analysis, business insights&nbsp;and&nbsp;trade marketing best practices&nbsp;to support the company's overall business objectives.&nbsp;Key Responsibilities:Market and Competitor Analysis:&nbsp;Perform ongoing&nbsp;market research&nbsp;and&nbsp;mapping, customer segmentation&nbsp;as well as&nbsp;competitor analysis&nbsp;to identify market trends,&nbsp;consumer preferences, and&nbsp;competitive positioning, providing actionable insights to the sales, product and marketing teams including&nbsp;new product/range proposals and pricing policies.Sales and Business Analysis &amp; Forecasting:&nbsp;Develop and maintain&nbsp;dashboards and reports, utilizing data analytics tools. Conduct&nbsp;in-depth sales analysis&nbsp;(turnover, sales volume per SKU / brand / category/ market/ key account etc) and&nbsp;the impact of trade marketing activities on sales performance&nbsp;to identify trends, opportunities, and areas for improvement as regards trade marketing &amp; pricing strategies, promotional activities&nbsp;to drive business growth and improve market shares &amp; penetration.Trade Planning:&nbsp;Develop and execute&nbsp;comprehensive trade marketing plans that support the company’s sales and marketing objectives, in close collaboration with sales, marketing, and product teams&nbsp;to align&nbsp;with brand and product strategies&nbsp;and&nbsp;overall business goals.Campaign Management &amp; Retail Execution:&nbsp;Lead the&nbsp;development&nbsp;and implementation of&nbsp;retail execution plans,&nbsp;including&nbsp;merchandising, promotions, events and in-store activations, to drive product visibility, engagement, and sales. Collaborate with sales and marketing teams to develop&nbsp;promotional materials, point-of-sale (POS) displays, and sales collateral&nbsp;to support product launches and seasonal campaigns.&nbsp;Sales team training&nbsp;on all relevant initiatives.Relationship Building:&nbsp;Build and maintain&nbsp;strong relationships with key retail partners, distributors, and other stakeholders&nbsp;to ensure successful execution of trade initiatives.&nbsp;Support key accounts&nbsp;with&nbsp;marketing plans&nbsp;and campaigns in collaboration with Brand teamInnovation and Best Practices:&nbsp;Stay&nbsp;current with industry trends, innovations, and best practices in shopper marketing. Introduce&nbsp;new tools, techniques, and approaches to enhance campaign effectiveness and shopper engagement.Budget Management:&nbsp;Develop and manage trade marketing budgets, ensuring&nbsp;effective allocation&nbsp;of resources to&nbsp;maximize ROI on trade marketing initiatives.Team Leadership:&nbsp;Mentor and&nbsp;guide team members,&nbsp;fostering a&nbsp;collaborative&nbsp;and&nbsp;high-performance&nbsp;culture not only within the trade marketing team, but&nbsp;also cross-functional&nbsp;between sales, marketing, product teams&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in business administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>MBA or master’s degree will be preferred</li><li>Minimum of&nbsp;7-10 years of experience in trade marketing,&nbsp;sales analysis, business insights, or related roles</li><li>Previous experience in the&nbsp;tools, machinery&nbsp;or&nbsp;chemicals&nbsp;industry will be preferred</li><li>Proven&nbsp;track record&nbsp;of developing and executing&nbsp;successful trade marketing plans&nbsp;and campaigns.</li><li>Experience in an&nbsp;omni-channel retail</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Proficiency in&nbsp;data analysis tools and platforms&nbsp;(e.g., Nielsen, IRI, Power BI, Tableau).</li><li>Proficiency in&nbsp;ERP – CRM&nbsp;tools and&nbsp;Microsoft Office&nbsp;Suite</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Leadership experience&nbsp;with a demonstrated ability to manage and develop a team</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li></ul>&nbsp;Qualifications:<ul><li>Strong&nbsp;understanding of retail dynamics, shopper behavior, and consumer psychology.</li><li>Excellent&nbsp;project management skills, with the ability to manage multiple projects simultaneously.</li><li>Strong&nbsp;analytical skills&nbsp;with a proven ability to&nbsp;interpret complex data&nbsp;and translate it into actionable business strategies.</li><li>Exceptional&nbsp;communication and interpersonal skills,&nbsp;with the ability to influence and build strong relationships with internal and external stakeholders.</li><li>Ability&nbsp;to thrive in a fast-paced, dynamic environment&nbsp;and adapt to changing priorities.</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Trade Marketing Manager

Job’s Purpose As a Junior Category Manager, you will be a member of Commerce team, who will be involved in all aspects of sourcing and category management portfolio and other relevant projects to maximize performance and profitability for the assigned categories. The role actively contributes in strategic category management to thrive in variety, quality, and value according to AB’s high business standards.What you will focus on<ul><li>Participate in the formation of the composition of variety of products, by focusing on improving efficiency and satisfying the needs of customer</li><li>Conduct market analysis and monitor the price level for products of your responsibility in relation to competition to identify emerging trends and opportunities for growth</li><li>Monitor the performance of the products in your liability categories, from all shops (retail, wholesale, franchise)</li><li>Maintain products’ intended level of competence, by being on top of your category products stock</li><li>Negotiate with suppliers regarding products for the whole stores network, and ensure buying high quality products under the best possible terms</li><li>Be involved in the configuration and maintenance of the action plan in your liability categor</li><li>Participate in the design and implementation of your category promotional plan in collaboration with cross-functional teams</li></ul>Who we are looking for<ul><li>BSc in Marketing, Finance, Business Administration, or any relevant field. MSc would be considered an asset</li><li>Working experience 2 to 4 years, in relevant position in the FMCG sector (preferably food) or product management category</li><li>Fluency in English language, both written and spoken</li><li>Excellent knowledge of MS Office</li><li>Sufficient knowledge of SAP would be considered an asset</li></ul>Your Value<ul><li>Critical &amp; Analytical Thinking | Effectively analyze all related information to quickly conclude on sustainable solutions.</li><li>Commercial Savviness | Demonstrate a keen understanding of market dynamics and business acumen</li><li>Stakeholder Management and Collaboration | Constructively challenge and collaborate effectively with internal stakeholders</li><li>Results Orientation | Be on top of tasks and bring high end, customer-driven results</li><li>Enact Change | Take bold initiatives to enable change, encourage new ideas and innovative solutions &nbsp;</li><li>Negotiate Effectively | Understand how your proposals and solutions promote our key stakeholders’ interests&nbsp;</li></ul> &nbsp;We care for You<ul><li>Free lunchbreak in our restaurant  &nbsp;</li><li>Free parking  &nbsp;</li><li>Lifelong learning &amp; development &nbsp;</li><li>Wellbeing Program &nbsp;</li></ul>&nbsp;A place where everyone belongs&nbsp; We strive to be a better place to work where our associates reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. &nbsp;&nbsp;&nbsp; &nbsp;Certified by Diversity Charter Greece and SHARE Equality Label  &nbsp; &nbsp; We Give Our Best to Make a Difference in People’s Lives #EdoToKaloEinaiGiaOlous #proudABers &nbsp;

Junior Category Manager

Η&nbsp;The Mart, ηγέτιδα εταιρεία στον κλάδο του χονδρικού εμπορίου, αναζητά έναν δυναμικό και έμπειρο&nbsp;Β2Β Sales Manager.Αν διαθέτετε πάθος για τις πωλήσεις, ηγετικές ικανότητες και στρατηγική σκέψη, σας προσκαλούμε να γίνετε μέλος της ομάδας μας.Καθήκοντα &amp; Αρμοδιότητες:<ul><li>Ανάπτυξη και υλοποίηση στρατηγικής πωλήσεων.</li><li>Διαχείριση και ανάπτυξη του πελατολογίου.</li><li>Καθοδήγηση και εκπαίδευση της ομάδας πωλήσεων.</li><li>Ανάλυση δεδομένων αγοράς και ανταγωνισμού.</li><li>Διασφάλιση της επίτευξης των εταιρικών στόχων.</li><li>Συνεργασία με άλλα τμήματα για τη βελτίωση της εμπειρίας των πελατών.</li></ul>Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Διοίκηση Επιχειρήσεων, Μάρκετινγκ ή συναφή κλάδο.</li><li>Εμπειρία τουλάχιστον 5 ετών στον κλάδο HO.RE.CA ή σε πωλήσεις B2B.</li><li>Ικανότητα ηγεσίας και ανάπτυξης ομάδας.</li><li>Άριστες διαπραγματευτικές και επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε ανάλυση αγοράς και στρατηγικές ανάπτυξης πωλήσεων.</li><li>Πολύ καλή γνώση αγγλικών και χρήσης MS Office.</li><li>Δυνατότητα ταξιδιών.</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών &amp; εταιρικών παροχών.</li><li>Συνεχή εκπαίδευση και ευκαιρίες ανάπτυξης.</li><li>Φιλικό και δυναμικό εργασιακό περιβάλλον.</li><li>Δυνατότητες επαγγελματικής εξέλιξης.</li></ul> Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας στο&nbsp;cv@themart&nbsp;με τίτλο "Senior Sales Manager".

Senior Sales Manager

We are looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion. As Business Development Officer, you will identify business growth opportunities and develop strategies to contribute to the financial growth of the company. This is a great opportunity to work with a highly motivated team in a competitive and challenging environment and take your career to the next level!The main responsibilities of the position include:<ul><li>Contribute to the implementation of the company’s market penetration and expansion strategy</li><li>Keep abreast of the latest developments, products, marketing updates and relevant terms and conditions while positively communicating them to the target group</li><li>Keep up-to-date with the market competition and industry related news</li><li>Ensure that a high level of service is provided and client enquiries are dealt with attentively</li><li>Undertake qualitative analysis on statistics to draw useful conclusions for the development of the business</li><li>Perform market data analysis and reporting</li><li>Provide suggestions on system enhancements</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures</li><li>Always act in the best interest of the company and co-operate with the rest of the team to contribute efficiently towards growth and development of the business</li><li>Contribute to team effort by reaching targets and cooperate effectively with other departments as necessary</li><li>Supervise, monitor and coach the local team</li><li>Spend significant time travelling abroad (up to 10 months per year)</li></ul>Main requirements:<ul><li>Degree in any business-related field</li><li>At least 1 year of experience in a similar position</li><li>Experience within the financial services industry will be considered an advantage</li><li>Fluent knowledge of English, both orally and written.</li><li>Dynamic, innovative, and target-oriented</li><li>Outstanding communication and interpersonal skills</li><li>Reliable, with integrity of character and strong business acumen</li><li>Very good people management skills</li><li>Very good computer literacy&nbsp;</li></ul>Benefit from:<ul><li>Attractive remuneration package plus performance related reward</li><li>Private health insurance</li><li>Corporate pension</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Business Development Officer (Working Abroad - South Africa)

The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams.&nbsp;&nbsp;This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will…<ul><li>Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence.</li><li>Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation.</li><li>Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.</li><li>Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact.</li><li>Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates.</li><li>Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs.</li><li>Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals.</li><li>Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities.</li><li>Leverage existing resources and tools—such as QA frameworks, real-time insights, and performance dashboards—to build holistic strategies that optimize service delivery and customer outcomes.</li><li>Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions.</li></ul>&nbsp;As Director of Special Projects, You Have…<ul><li>Bachelor’s degree in Business, Data Analytics, Customer Experience, or a related field.</li><li>Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset.</li><li>10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement.</li><li>Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards.</li><li>An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies.</li><li>An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders.</li><li>A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success.</li><li>Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders.</li><li>Familiarity with AI and data visualization tools to enhance insights and reporting.</li></ul>&nbsp;

Director of Special Projects

Φίλτρα

Τομέας

Σύμβαση Χρόνου

Χώρος Εργασίας

Τύπος εργασίας

Ημερομηνία δημοσίευσης

Θέσεις Εργασίας Ελλάδα, Διοίκηση Επιχειρήσεων

business development manager

Bennett Pharmaceutical industry

product manager

ΦΟΥΡΝΑΡΑΚΗΣ Α.Ε

senior brand manager

ΦΟΥΡΝΑΡΑΚΗΣ Α.Ε

trade marketing manager

ΦΟΥΡΝΑΡΑΚΗΣ Α.Ε

junior category manager

ΑΒ Βασιλόπουλος

senior sales manager

The Mart

business development officer (working abroad - south africa)

XM

director of special projects

IntouchCX