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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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As a System Engineer in Storage/Backup technologies, you will play a crucial role in managing and maintaining organization's data storage and backup infrastructure. Your responsibilities will include designing, implementing, and overseeing storage solutions to ensure data integrity, availability, and optimal performance. Additionally, you will be responsible for implementing and managing backup and recovery strategies to safeguard critical business information.Duties &amp; responsibilities<ol><li>Storage Infrastructure Management:<ul><li>Participate in design, implementation, and management of enterprise-level storage solutions, including Storage Area Networks (SAN), Network Attached Storage (NAS)</li><li>Ensure the scalability, reliability, and performance of storage systems to meet the organization's current and future needs</li><li>Collaborate with other IT teams to integrate storage solutions into the overall IT infrastructure</li></ul></li><li>Backup and Recovery:<ul><li>Participate in development and implementation of backup and recovery strategies to protect critical data and ensure business continuity</li><li>Regularly test and update backup procedures to ensure data recoverability in case of system failures, disasters, or other incidents</li><li>Monitor backup jobs, troubleshoot issues, and optimize backup processes for efficiency</li></ul></li><li>Data Security and Compliance:<ul><li>Implement and enforce security measures to protect stored data from unauthorized access, data breaches, and other security threats</li><li>Ensure compliance with industry regulations and internal policies related to data storage, retention, and protection</li></ul></li><li>Performance Monitoring and Optimization:<ul><li>Monitor storage and backup infrastructure performance, identify bottlenecks, and implement solutions to optimize performance</li><li>Conduct regular capacity planning to anticipate and address storage and backup resource requirements</li></ul></li><li>Documentation and Reporting:<ul><li>Maintain comprehensive documentation for storage and backup configurations, procedures, and policies</li><li>Generate regular reports on storage and backup performance, status, and key metrics for management review</li></ul></li></ol>Required Skills<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field</li><li>3 or more years (3+) of experience as a System Engineer in Backup/Storage technologies or in a similar role&nbsp;Storage&nbsp;: Hitachi, NetApp, HPEBackup: Netbackup, Commvault</li><li>Strong knowledge of backup and recovery solutions, including tape libraries, disk-based backup, and cloud-based backup</li><li>Good knowledge of Windows &amp; Linux Operating Servers</li><li>Familiarity with industry standards and best practices for data storage and backup</li><li>Experience with storage and backup software and hardware solutions from any of the following vendors</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration skills.</li></ul>

System Engineer (Storage & Backup)

As a member of&nbsp;Cloud Management &amp; Virtualization Platform Administrators' team, you will be responsible for daily operational support and administration of Hypervisor Platforms, Windows physical and virtual environments and their lifecycle management by performing relevant installations, patches and upgrades.Duties &amp; responsibilities<ul><li>Ensure compliance of IT systems by implementing the appropriate security policies</li><li>Monitor and maintain IT systems performance</li><li>Automate infrastructure deployment and configuration management</li><li>Install, configure and operate: x86 physical servers (blade and rack-mount models)&nbsp;/&nbsp;MS Hyper-V, VMware ESXi &amp; other Hypervisors&nbsp;/&nbsp;Microsoft Windows operating systems on physical and virtual servers&nbsp;/&nbsp;Microsoft Active Directory Services</li><li>Analyze, report and solve complex problems</li><li>Use corporate tools and applications to record and report incidents, changes and other IT activities</li><li>Participate in IT projects by analyzing, proposing and implementing solutions aimed at the high and seamless availability of the services offered</li><li>Communicate with other organizational units and managing the requirements of business needs</li><li>Adapt to urgent time schedules</li><li>Coordinate and monitor troubleshooting, testing, upgrades, and configuration of Windows and Hypervisors systems and services</li><li>Prepare for and prescribe approaches to possible downstream implications</li><li>Coordinate actions with peer systems administrators, network administrators, security teams, software teams and hardware engineers</li></ul>Required Skills<ul><li>Bachelor's degree from an accredited college or university in Computer Science</li><li>Three or more years (3+) of experience in infrastructure, support and technical delivery area</li><li>Work experience in Infrastructure Automation Tools and scripting languages</li><li>Public cloud experience (Azure, GCP, AWS).</li><li>Familiar with the following concepts: Network, SAN, Storage, DR, Backup/Restore procedures</li><li>Good knowledge of the English language</li></ul>Other Qualifications<ul><li>Knowledge of Containerization technology and MicroServices architecture</li><li>Excellent written and verbal communication skills, especially with technical audience</li><li>Analytical, technical, and problem solving skills, with high-levels of creativity</li><li>Ability to work independently and part of a team</li></ul>Certifications:<ul><li>Microsoft Certified: Azure Administrator Associate.</li><li>VMware Certified Professional (VCP) or similar virtualization certification is&nbsp;a plus.</li></ul>

System Engineer/Cloud Engineer (Windows)

Η εταιρία&nbsp;CTS&nbsp;, μέλος του&nbsp;Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση&nbsp;Customer&nbsp;Experience&nbsp;Technician&nbsp;(Τεχνικός Πεδίου) στην ΑττικήΠροφίλ Θέσης&nbsp;<ul><li>Νέες συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)</li><li>Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου δικτύου της σταθερής</li><li>Εκσυγχρονισμός των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς</li><li>Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ ή Επαγγελματικό Λύκειο&nbsp;με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες –&nbsp;Απαραίτητο</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)&nbsp;–&nbsp;Απαραίτητο</li><li>Άδεια οδήγησης αυτοκινήτου –&nbsp;Απαραίτητο</li><li>Καλές γνώσεις εφαρμογών MS Office –&nbsp;Απαραίτητο</li><li>Καλή γνώση αγγλικών Επιπέδου Β2</li></ul>&nbsp;Αναζητούμε ανθρώπους με:<ul><li>Πελατοκεντρική προσέγγιση</li><li>Ομαδικό πνεύμα</li><li>Ευελιξία &amp; προσαρμοστικότητα</li><li>Ικανότητα εστίασης στο αποτέλεσμα</li><li>Πάθος για την τεχνολογία</li></ul>

Customer Experience Technician Αττική

The candidate will be responsible for managing complex Telecoms and ICT projects for the private and public sector in Greece as well as projects for EU Organizations according to committed scope, budget, and timeline.&nbsp;Duties &amp; responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop project plan according to company processes and project management methodologies (Waterfall/Agile)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assemble project team and coordinate internal resources as well as external partners, subcontractors and suppliers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide leadership and motivation to project team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accurate and timely reporting to clients and management·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Change Management (Scope, Schedule, Cost) according to company policies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform Risk Management and escalate issues effectively in a timely manner·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain Project Documentation according to company policies&nbsp;Required Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s or Master’s degree Telecommunications, Computer Science, Information Systems, Electrical/Electronic Engineering, or related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least three (3) years experience in the ICT field (project management, technical or pre-sales)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer and goal oriented·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strategic thinking and strong business acumen·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of project management standards and methodologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Client-facing and internal communication skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluent in Greek and English language (C2 level)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;MS Office, MS Project·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Military obligations fulfilled&nbsp;Additional Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working at a Technology Provider or ICT Integrator·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Public Sector projects and relevant legal framework·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Network Engineer Certification (Cisco, Huawei, Fortinet, etc.)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PMI PMP or PRINCE2 Practitioner certification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Scrum Master Certification (e.g. PSM I)&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Project Manager (Telecom & Infra Solutions)

As a member of a team of experienced cybersecurity engineers the candidate will focus on implementing and supporting Cyber security solutions and services.Duties &amp; responsibilities<ul><li>Implementation of cyber security services and solutions (on-prem and cloud) such as&nbsp;WAF /&nbsp;SIEM /&nbsp;DDoS Protection /&nbsp;Vulnerability Management /&nbsp;EDR / Cloud Security / PAM</li><li>Monitoring the availability and support of all IT security systems and services</li><li>Monitoring the capacity of security systems &amp; supporting infrastructure and project future capacity</li><li>Define security requirements in projects and infrastructure; identify security gaps and proactively propose solutions to mitigate risks</li><li>Provide secure design, implementation, and testing standards tailored to specific technical platforms and projects</li><li>Complete assigned projects and tasks on an as-needed basis</li></ul>Required Skills<ul><li>Bachelor’s degree in computer science, Telecommunications or a related field</li><li>In-depth hands-on experience with IT systems and integrations in physical, virtual, and cloud environments, including Linux/Unix, Windows Server, VMware, and/or Hyper-V technologies</li><li>Technical knowledge and understanding of all infrastructure layers (Operating System, Database, Application, Networking)</li><li>Strong communication and presentation skills, with the ability to write clearly and succinctly for diverse audiences</li><li>A consultant mindset with a strong commitment to teamwork, and having customer experience as top priority</li></ul>Preferred Skills<ul><li>Minimum of 2 years of work experience in Cybersecurity</li><li>Security certifications such as CISSP, CISM, CEH, OSCP, CRTP, CRTE, or equivalent will be considered as an asset</li><li>Specialization or experience in cloud security</li><li>Hands-on experience as a Security Engineer</li><li>Experience working with SIEM tools</li><li>Technical knowledge or hands-on experience on Cloud security</li><li>Solid understanding of network topologies and access control reviews</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

ICT Security Engineer

As a member of a team of experienced security analysts and engineers the candidate will focus on security information and event management (SIEM), analysis/correlation of events, security incident handling&nbsp;in complex corporate environments, contributing to the overall performance and success of the Security Operations Center (SOC).Duties &amp; responsibilities<ul><li>Monitoring and respond to security alerts</li><li>Notifying customers in case of security incident</li><li>Participating in Security Incident Handling procedures</li><li>Working with modern security solutions (SIEM, XDR, SOAR)</li><li>Creating reports for clients</li><li>Reviewing logs and timelines to determine impact on security for clients</li><li>Escalation to Tier 2 Analysts for incident response if necessary</li><li>Knowledge and understanding of standard and modern attack techniques on applications, systems and networks</li></ul>Required Skills<ul><li>Bachelor's degree in computer science or related field.</li><li>Understanding of basic networking, firewalls, proxies, SIEM, antivirus, IDS/IPS, Operating systems, Databases concepts.</li><li>Technical knowledge and understanding of all infrastructure layers (Operating System, Database, Application, Networking)</li><li>Security: IDS/IPS, firewalls, vulnerability scanners, etc…</li><li>Cloud: Microsoft Azure, O365, Defender XDR</li><li>Excellent verbal and written communication skills both in English and Greek language</li></ul>Preferred Skills<ul><li>Master’s degree in computer science or related field</li><li>Experience in SIEM platforms (Sentinel, Elastic SIEM, etc.)</li><li>Knowledge of computer/network forensic tools, technologies and methods</li></ul>

Cyber Security Analyst

We are looking for a highly motivated and creative individual to join our ICT team for EU Institutions (EUIs) and International Organizations (IOs). If you are highly self-motivated, methodical, business minded and have a drive to increase business we want to hear from you.As a Solution Architect and Bid Manager you will focus on growing ICT business, by developing solutions, preparing offers and liaising with customers and partners.&nbsp;Duties &amp; responsibilitiesThe ideal candidate will become part of the ICT team for EU Institutions and International Organizations, and his/her responsibilities will include:<ul><li>Assessment of opportunities for providing ICT solutions to EUIs and IOs, including analysis of tender scope, technical specifications, selection and evaluation criteria;</li><li>Analysis and evaluation (both technical and financial) of ICT solutions and their alternatives, synthesis of solution components incorporating background information, customer policies and company’s strategy to meet technical requirements of EU tenders;</li><li>Collaboration with ICT Sales function, collaboration and coordination of internal technical teams to analyse and design optimal ICT solutions to address requirements of EU tenders;</li><li>Assessment/recommendation of partners and subcontractors for providing complementary ICT solutions and services to EUIs and EU Agencies;</li><li>End-to-end management of the bidding process for EU tenders:<ul><li>Definition of the bid structure and bid preparation timeframe,</li><li>Monitoring of bid progress and internal teams’, partners’ and subcontractors’ responses within agreed timeframe,</li><li>Preparation of ICT project references and ICT profile samples to meet technical selection criteria,</li><li>Preparation/write-up of (parts of) the technical proposal,</li><li>Analysis and preparation of methodologies for the delivery of ICT services,</li><li>Analysis and preparation of case studies for ICT solutions,</li><li>Quality control of the technical proposal/case study, including technical write-up provided by internal technical teams, partners and subcontractors,</li><li>Collection in a timely manner of all costs by internal teams, partners and subcontractors associated to the specified ICT solution;</li></ul></li><li>Preparation of appropriate material and support of the ICT Sales function by giving technical presentations to the customers;</li><li>Collaboration with ICT Sales function to develop new, as well as to improve current ICT solutions and services portfolio;</li><li>Driving of continuous improvement of ICT Bid Management function.</li></ul>&nbsp;Required SkillsYou are the right candidate if you have:<ul><li>University degree in Information Technology, Computer Science or Engineering, or relevant field;</li><li>Minimum 2 years in Bidding or Consulting for ICT Solutions and Services for EU Institutions or International Public Sector;</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Alternatively, minimum 4 years of experience in proposal preparation for EU-funded Research and Innovation projects (e.g., EU-H2020, EU-Horizon, EDF, etc.);<ul><li>Excellent ability to analyse, define and describe ICT solutions to meet tender specifications;</li><li>Good knowledge of solutions, as well as the related methodologies and tools, in any of the following domains: Cloud, Data Analytics, AI, Virtualization, Data Center, Security, Infrastructure/Application monitoring;</li><li>Good knowledge of ITSM processes; ITIL certifications will be considered a plus;</li><li>Alternatively, good knowledge of Project Management methodologies; PM certifications will be considered a plus;</li><li>Excellent communication and presentation skills;</li><li>Excellent written and verbal communication skills in English;</li><li>Ability to work and collaborate in an international/multi-cultural environment;</li><li>Highly self-motivated and methodical, with attention to detail;</li><li>Ability to establish relationships of trust and to negotiate with clients and partners;</li><li>Ability to lead and work effectively in a virtual team environment;</li><li>Ability to prioritize and manage time productively.</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Solution Architect / Bid Manager

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.Duties &amp; responsibilities<ul><li>Incident management (in 24x7 shifts)</li><li>Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible</li><li>Assign unresolved Incidents to appropriate Tier 2 Support Group</li><li>Monitor SLA’s</li><li>Keep users informed about their&nbsp;Incidents ’ status at agreed intervals</li><li>Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.</li><li>User management through tools like Active Directory</li><li>Resolve network issues (LAN, WAN, VPN)</li><li>Resolve software issues (install drivers, software settings, printers etc)</li><li>Provide end user guidance on programs and applications (How to)</li><li>Organize calls between involved teams</li></ul>Required&nbsp;Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Excellent oral and written communication skills in the&nbsp;Spanish language</li><li>High proficiency in English</li><li>Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS</li><li>Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions</li><li>Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations</li><li>Ability to work under pressure and recognize the importance of teamwork in the support environment​</li><li>Ability to learn quickly</li></ul>&nbsp;Preferred Skills<ul><li>ITIL qualification (preferable but not essential)</li><li>2 years previous IT Service Desk</li><li>Ability to manage complex projects and resolve complex issues</li><li>Ability to take initiatives</li><li>Experience with reporting tools</li></ul>

IT Service Desk Technician (Spanish Speaker)

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.Duties &amp; responsibilities<ul><li>Incident management (in 24x7 shifts)</li><li>Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible</li><li>Assign unresolved Incidents to appropriate Tier 2 Support Group</li><li>Monitor SLA’s</li><li>Keep users informed about their&nbsp;Incidents ’ status at agreed intervals</li><li>Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.</li><li>User management through tools like Active Directory</li><li>Resolve network issues (LAN, WAN, VPN)</li><li>Resolve software issues (install drivers, software settings, printers etc)</li><li>Provide end user guidance on programs and applications (How to)</li><li>Organize calls between involved teams</li></ul>Required Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS</li><li>Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions</li><li>Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations</li><li>Excellent oral and written communication skills, including high proficiency in the English language</li><li>Ability to work under pressure and recognize the importance of teamwork in the support environment​</li><li>Ability to learn quickly</li></ul>Preferred Skills<ul><li>ITIL qualification (preferable but not essential)</li><li>2 years previous IT Service Desk</li><li>Ability to manage complex projects and resolve complex issues</li><li>Ability to take initiatives</li><li>Experience with reporting tools</li></ul>

IT Service Desk Technician

What You'll Do:<ul><li>Work closely with Product Owners, DevOps Engineers, SW Engineers and Software Architects as part of an agile team</li><li>Deliver high quality software with demanding non-functional requirements (throughput, availability, response time)</li><li>Explore new technologies and make suggestions for implementation and improvements</li></ul> Required Skills:<ul><li>Basic knowledge in Java 17+ and an eagerness to learn more about backend development using Spring Boot and Spring Cloud</li><li>Introductory experience with Docker and Kubernetes, or a strong willingness to learn containerization and orchestration tools</li><li>Familiarity with the principles of RESTful services and JSON</li><li>An understanding of message brokers, with a focus on Kafka, is beneficial</li><li>Some exposure to Python or a strong interest in developing Python programming skills</li><li>An enthusiasm for learning about Microservices architecture and its implementation</li><li>&nbsp;</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li><li>&nbsp;</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li><li>&nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul> Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li><li>&nbsp;</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us.</li></ul>

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system engineer (storage & backup)

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system engineer/cloud engineer (windows)

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customer experience technician αττική

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project manager (telecom & infra solutions)

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ict security engineer

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cyber security analyst

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solution architect / bid manager

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it service desk technician (spanish speaker)

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it service desk technician

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backend developer @volos

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