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Chubb is looking for an&nbsp;UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>4+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

UC Operations Engineer

Chubb is looking for a&nbsp;Senior UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Senior UC Operations Engineer

Chubb is looking for a&nbsp;Solution Architect&nbsp;to join our Enterprise Infrastructure Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The candidate will be responsible for development, implementation, and serviceability of Chubb’s contact center infrastructures and is the expert technical resource for contact center transformation projects. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service.Responsibilities<ul><li>Understands the concept and execution of architecture and engineering in the development and deployment of NICE CXOne, Cisco, Microsoft, Genesys, and/or Avaya contact center &amp; collaboration platforms.</li><li>Initiate and proactively engage projects in response to business requirements and strategic infrastructure projects. Leadership role in program initiatives and comfortable with strategy, budgeting, finance, resourcing, and goal-oriented delivery.</li><li>Successfully lead large scale transformation programs that include complex integrations of many technology components from Cisco, Avaya, NICE CXOne, inContact, or Genesys. This includes the deployment of new voice, video, SMS, business chat messengers, WhatsApp, and supportive technologies.&nbsp;</li><li>Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.</li><li>Solution engineering all customer engagement &amp; contact center infrastructure transformation services for voice &amp; video solutions, designing &amp; configure global routing plans, software lifecycles, and overseeing operational departments processes and inventory.</li><li>Contribute significantly to product design, documents, solution, development, DevOps, test plans and test execution.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li></ul> QualificationsQualifications<ul><li>Bachelor’s degree or equivalent work experience recommended.</li><li>5+ years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard.</li><li>Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.</li><li>Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with any of the following:</li><li>NICE CXOne, inContact</li><li>Genesys PureCloud / Engage Cloud</li><li>Cisco Contact Center Enterprise</li><li>Avaya Contact Center</li><li>Hands on engineering expertise building call flows and platform configuration, including API integrations and voice &amp; chat infrastructures.</li><li>Experience configuring integrations with global telecommunications providers, SIP trunking, and knowledge of global routing and regulations.</li><li>Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.</li><li>Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include deploying new technologies, softphones, mobile workforces, and unified communications systems.</li><li>Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations</li><li>Knowledge and experience engaging with networking infrastructure teams (Firewall rules, QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, etc.)&nbsp;</li><li>Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.)</li><li>Strong ability to identify, understand and communicate business needs and application architectures for technical projects.</li><li>Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.</li><li>Excellent written/verbal skills; ability to effectively communicate is required.</li><li>Experience in understanding and communicating technical concepts to a non-technical audience.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Solution Architect

Chubb is looking for a Java Software Engineer to join our Shared Services User Interface (UI) team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Be an outstanding teammate and assist the development of workflows, and integrations with web services.</li><li>Design, develop and maintain robust, scalable, hard-working production applications.&nbsp;</li><li>Focus on coding and debugging.</li><li>Build high-quality reusable code which be used in the future.</li><li>Run powerful technologies to improve applications.</li><li>Support our progressive senior leader in daily tasks.</li><li>Collaborate with others from our diverse worldwide tech team.</li><li>Apply a global and diverse perspective to problem solving.</li><li>Review and recommend improvements to existing system designs and engineering processes.</li><li>Contribute to incremental upgrades and timely integration of application code changes and testing.</li></ul> QualificationsQualifications:<ul><li>At least 2 years of relevant experience as a Java Software Engineer and Object-Oriented programming&nbsp;</li><li>Previous experience with Spring Boot and/or Apache Camel</li><li>Relevant experience developing web services, web service APIs, as well as implementing code to consume existing API will be a plus.</li><li>Knowledge of project lifecycles, with the understanding of project lifecycle methodologies such as Agile, Waterfall and CI/CD&nbsp;</li><li>Previous experience working with DevOps team and Jenkins pipelines.</li><li>Familiarity with common software engineering tools and practices (Git,&nbsp;Maven, etc)</li><li>Knowledge of Kafka is a plus.</li><li>Experience with Azure Cloud – (deploying / monitoring / managing the apps - using Kubernetes and/or Customized tools)</li><li>Solid understanding and exposure to both SQL &amp; NoSQL Database technologies.&nbsp;</li><li>Strong communications skills with the ability to cooperate with both executives and technical staff in Greek and English&nbsp;</li><li>Familiarity with Integration patterns with Backend systems.&nbsp;</li></ul>&nbsp;Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Java Engineer

Through the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a Technical Support Analyst to fulfil the business-critical vacancy for our Global MS Dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver MS Dynamics across the Globe and for providing support for up to 3000 users based across North and Latin America, Europe and Asia. The role is in a great team with lots of scope for progression and training.Responsibilities:The position roles and responsibilities include but are not limited to:<ul><li>Supporting and managing tickets related to Microsoft Dynamics 365&nbsp;</li><li>Monitor and troubleshoot issues related to the integration between MS Dynamics and other applications.</li><li>Execute any support related activities focusing on resolving issues reported by users within the established SLA.</li></ul> QualificationsQualifications:<ul><li>Technical support experience and troubleshooting skills.&nbsp;</li><li>Excellent communication, customer handling, influencing and inter-personal skills.</li><li>CRM Experience (preferably MS Dynamics)</li><li>Previous experience with SQL and Reporting tools highly recommended</li><li>Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.</li><li>Previous experience with support tools, preferably ServiceNow as well as Jira</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Θέσεις Εργασίας Ελλάδα, Chubb - Σελίδα 2

uc operations engineer

CHUBB

senior uc operations engineer

CHUBB

solution architect

CHUBB

java engineer

CHUBB

application support (ms dynamics)

CHUBB