Εταιρικές Πωλήσεις

Χρηματοοικονομικά

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Κέντρο Εξυπηρέτησης / Call Center

Άλλο

LastWeek

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Orismenou

Aoristou

FullTime

OnSite

The International Key Accounts Executive is responsible for all issues relating to the International Key Accounts that they manage. The role reports to the Head of International Key Accounts. The main purpose of this role is to take all necessary actions to ensure that the client will renew its fleet with Ayvens. To achieve this, the Executive must ensure that the client is managed according to the agreed SLA and in line with Ayvens’ strategy. To be successful in this position, the International Key Accounts Executive must develop solid relationships with all DMU members and take initiatives to demonstrate to clients the added value that Ayvens brings with its products and services. Furthermore, the International Key Accounts Executive must optimize the profitability of the clients they manage and, where applicable, seek to increase penetration. 🎯 Key Accountabilities:<ul><li>Monitor daily all accounts’ requests and ensure that they are handled within the timeframe, as defined in the SLA.</li><li>Handle RFQs and follow up quotes until they are closed. Steer volume according to guidelines.</li><li>Manage tenders in collaboration with the Ayvens Management team, ensuring alignment and maximizing success in tender processes.</li><li>Take ownership of all client complaints and ensure resolution within agreed performance standards.</li><li>Ensure that all clients’ data and interactions are recorded in Ayvens’ CRM tool.</li><li>Conduct visits to all clients, as defined in the Sales Manual and the annual Sales Plan.</li><li>Follow closely developments in the LTR and car market, including competition.</li><li>Build solid relationships with all members of the client’s DMU.</li><li>Improve customer experience in order to reinforce customer satisfaction and loyalty by suggesting improvements in processes, products, and systems.</li><li>In cooperation with the line manager, develop an annual strategic plan for every account and ensure timely implementation.</li><li>Identify threats for the client and develop an appropriate defense plan.</li><li>Obtain in-depth knowledge of all products and market propositions of Ayvens and keep abreast of all developments and updates related to them.</li><li>Participate actively in the launching of new products and services.</li><li>Collaborate effectively with the International Key Accounts Coordinator</li><li>Be a role model of Ayvens’ values and culture.</li></ul>🧠 Qualifications &amp; Skills:<ul><li>University Degree (preferably in Economics, Business or Finance)</li><li>Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services</li><li>Very Good knowledge of Ms Office ( Excel, Powerpoint)</li><li>Customer Experience Mentality</li><li>Effective on rapport building</li><li>Challenger with strong negotiation skills</li><li>Ability to present effectively</li><li>Ability to use common sense in problem solving</li><li>Be able to work under pressure and take fast decisions</li><li>Excellent communication skills, both written and oral</li><li>Very good command of the English language</li></ul>

International Key Accounts Executive

This position plays a critical role within the Commercial department in order to secure the smooth progression of all processes related to the Direct Retail Team. The role is responsible to provide support to the members of Direct Retail New Business and Account Management teams in several tasks such as the preparation of client proposals, order process management and reporting. The role is part of the Direct Retail team which is comprised by Sales and Account Executives as well as Direct Retail Team Manager.Key Accountabilities<ul><li>Answer to every incoming call and respond to emails</li><li>Follow up all requests until they are closed</li><li>Collect the appropriate documents for credit control</li><li>Prepare and send proposals to clients within the agreed timeframe</li><li>Ensure that all actions and steps related to order process are done in a timely manner and accuracy&nbsp;</li><li>Keep the sales information systems updated</li><li>Responsible of filling all documents related to clients</li><li>Coordinate with all departments in order to ensure that clients requests are handled efficiently</li><li>Identify and escalate situations requiring attention</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li></ul>Hard skills:<ul><li>General education degree or equivalent (University Degree will be preferred)</li><li>Customer services experience over the telephone</li><li>Excellent Customer service skills</li><li>Ability to type with speed and accuracy</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>IT literate with excellent command of MS Office suite</li><li>Very good command of English - verbal and written</li></ul>Soft skills:<ul><li>Ability to manage data collection and filing</li><li>Excellent interpersonal and communication skills – verbal and written</li><li>Ability to multitask</li><li>Strong listening skills</li><li>Being able to use empathy (Interpersonal sensitivity)&nbsp;</li><li>Be able to divert pressure and keep calm under stressful conditions &nbsp;</li></ul>

Direct Retail Coordinator

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.This position plays a critical role within the organization’s Account Management function in the area of North Greece. The role is based in Thessaloniki and is responsible to provide support to the Key Account Executive of North Greece in several tasks such as the preparation of client proposals and reporting.KEY ACCOUNTABILITIES<ul><li>Answer to every incoming call and respond to emails</li><li>Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts</li><li>Follow up all requests until they are closed</li><li>Prepare and send proposals to clients within the agreed timeframe</li><li>Ensure that orders are logged in system quickly and with accuracy&nbsp;</li><li>Ensure that all reports are provided to clients in accuracy and within the agreed time frame</li><li>Keep the sales information systems updated</li><li>Responsible of filling all documents related to clients</li><li>Coordinate with all departments in order to ensure that clients requests are handled efficiently</li><li>Handle and resolve client’s complaints</li><li>Log all interactions with clients in the relevant CRM tool</li><li>Promote, support and educate clients to use Fleet Reporting and other Ayvens tools</li><li>Assist in the preparation and co-ordination of all client events</li><li>Identify and escalate situations requiring attention</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity&nbsp;</li><li>Meet all agreed SLA’s and Key Performance Indicators (KPI’s).</li></ul>QUALIFICATIONS &amp; SKILLS<ul><li>General education degree or equivalent</li><li>Customer services experience over the telephone</li><li>Excellent Customer service skills</li><li>Ability to type with speed and accuracy</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>IT literate</li><li>High EQ</li><li>Good command of English - verbal and written</li><li>Excellent interpersonal and communication skills – verbal and written</li><li>Effective on rapport building in order to develop trust and strong relationship with clients</li><li>Ability to manage data collection and filing</li><li>Strong listening skills</li><li>Being able to use empathy (see with the eyes of the other party) &nbsp;</li><li>Be able to divert pressure and keep calm&nbsp; under stressful conditions &nbsp;</li></ul>

Sales Administrator (Maternity cover)

Θέσεις Εργασίας Ελλάδα, Ayvens, Εταιρικές Πωλήσεις

international key accounts executive

Ayvens

direct retail coordinator

Ayvens

sales administrator (maternity cover)

Ayvens