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Κέντρο Εξυπηρέτησης / Call Center

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Τουρισμός / Ξενοδοχεία

Αθλητισμός / Fitness

Τέχνες / Πολιτισμός

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We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking " Call Center Training Advisor” to be part of our successful team in our “Commercial Training Team”.You have a challenging mission for:Inspiring and equipping our call center teams to deliver exceptional customer experience. You’ll design and deliver engaging training programs on technologies, processes, and service excellence. From onboarding to continuous upskilling, you’ll ensure our agents are confident, capable, and ready to build trust with every customer interaction.What will you do:•Deliver instructor-led and virtual training on fixed &amp; mobile technologies.•Teach company processes and escalation flows related to service activation and fault diagnosis.•Train agents on contact center systems and internal modules.•Deliver training on customer‑service principles, including active listening, empathy, confident reassurance, de‑escalation techniques and strategies to calm upset customers.•Teach techniques for creating a sense of security and building trust with customers, including clear language, transparency, appropriate disclosure, and follow‑up commitments.•Develop practical exercises (role‑plays, simulated calls, call‑shadowing, and scenario workshops) to practice soft‑skill application alongside technical troubleshooting.•Develop course content: manuals, quick-reference guides, e-learning modules, video tutorials, assessments and certification tracks.•Design customized training programs and learning paths based on performance metrics and QA feedback.•Measure training effectiveness through assessments, KPIs and continuous improvement.•Collaborate with product, technical operations and QA teams to keep materials current with network and process changes.•Support new-hire onboarding and deliver regular refreshers and upskilling sessions.•Administer training surveys and conduct evaluations on all training programs and projects, as well as monitor and report the effectiveness of each training group of employees.•Evaluate on-going training programs to determine if skills and job knowledge have been achieved and successfully implemented/maintained.•Act as a Business Partner between Commercial Training and Customer Care/Technical Support segments.It would be great if you have:<ul><li>BSc degree in Business Administration, Human Resources or other related discipline&nbsp;</li><li>2 or more years of experience in a relevant position.</li><li>Excellent command of the English language written &amp; spoken.</li><li>Working knowledge on Siebel, SAP, PaSPort, Cempresso</li><li>Prior working experience in Telecommunications is appreciated</li><li>Clear and effective communication skills.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Call Center Training Advisor

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for&nbsp;an experienced and forward-thinking&nbsp;“AI Lead Engineer” to guide a team building RPA &amp; AI-powered solutions in NOVA environments.You have a challenging mission to:Collaborate cross-functionally with product and engineering teams and play a key role in shaping our AI strategy and roadmap.What&nbsp;you will&nbsp;do:<ul><li>Lead the development of RPA applications and AI/ML models for robotic perception, data collection, decision-making, control, and autonomy.</li><li>Manage and mentor a team of software developers and AI engineers,&nbsp;set technical direction, and ensure best practices.</li><li>Collaborate with product managers, data teams, and stakeholders to identify business needs and translate them into RPA &amp; AI solutions.</li><li>Own the deployment, monitoring, system performance and optimization of RPA &amp; AI models in production environments.</li><li>Drive innovation, evaluating emerging technologies and best practices in robotics AI/ML and contribute to strategic decisions related to infrastructure and workflows.</li></ul>It would be great if you have:<ul><li>Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.</li><li>Experience in Robotics Process Automation and developing AI-driven systems, with at least 1 year in a technical leadership role.</li><li>Strong programming skills in Python, C++&nbsp;and AI/RPA related frameworks.</li><li>Excellent problem-solving, communication and leadership skills.</li></ul>What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

AI Lead Engineer

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated Senior CVM Product Manager to join our SoHo CRM team.You have a challenging mission for:At Nova, we believe in a world of connection, interaction, and sharing! Our passion is to help people enrich their lives with all that communications technology makes possible. We want our customers to focus only on expressing themselves, while we take care of the technology that enables them. We see each new colleague as a valuable team member and a major investment in our company’s future. If you want to be part of changing how people experience their lives, Nova is the right place for you.&nbsp;What will you do:•CRM Campaigns Strategy &amp; Execution:Design, develop, and implement below-the-line campaign strategies aligned with business objectives. Manage end-to-end execution including setup, audience selection, offer assignment, channel selection, scheduling, and monitoring to deliver optimal solutions.•Data Analysis:Perform in-depth analysis using IBM SPSS Modeler or other data mining tools on large, multi-dimensional customer datasets. Extract actionable insights to identify opportunities and risks for campaign optimization.•Performance Tracking:Define KPIs, monitor campaign performance, and provide regular reports and ad hoc analysis. Continuously optimize campaigns based on results and feedback.•Collaboration:Work cross-functionally with Product, Analytics, Sales, Finance, and IT teams to ensure smooth campaign execution and alignment with business goals.•Industry Awareness:Stay informed on industry trends and best practices in campaign management, data mining, and telecommunications to bring innovative ideas to the team.&nbsp;It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred).</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field.</li><li>Strong analytical skills with experience in data mining tools (IBM SPSS Modeler knowledge is a plus),combined with business acumen and problem-solving capabilities. &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Results-oriented, with a proven track record of exceeding targets.</li><li>Strong interpretation and reporting skills</li><li>Excellent command of the English language.</li><li>A collaborative team player.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>&nbsp;

Senior CVM Product Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "Corporate Sales Account Manager” to be part of our successful team in our “Corporate Sales team”.You have a challenging mission for:fostering strong relationships with our corporate clients, identifying their needs, and expanding our reach by providing tailored solutions that meet their ever-evolving technological demands. You'll drive sales targets, manage key accounts, and be at the forefront of introducing innovative products and services.What will you do:<ul><li>Develop trusting relationships and provide high standards of customer service to the company’s corporate customers.</li><li>Expand relationships with existing corporate customers by continuously proposing solutions that meet their needs.</li><li>Identify needs and requirements to promote company products and services to new corporate customers.</li><li>Ensure that products and services are delivered in a timely manner.</li><li>Provide reports on ongoing new sales opportunities in existing or new corporate customers.</li><li>Be responsible for the development and achievement of sales targets through the direct sales channel.</li><li>Focus on growing and developing existing clients, along with generating new business.</li><li>Be involved in RFP (Request for Proposal) preparation and submission.</li><li>Identify a customer’s IT operating model and propose the most suitable solution.</li><li>Rapidly assess the IT implications of Telecoms Business Strategy and understand emerging technology trends.</li></ul>It would be great if you have:<ul><li>A university degree in Business Administration or a relevant field.</li><li>Postgraduate studies will be considered a plus.</li><li>3-5 years of experience in a relevant position.</li><li>Excellent command of the English language and excellent PC skills.</li><li>Results orientation and attention to detail.</li><li>Clear and effective communication.</li><li>A collaborative and strategic mindset.</li><li>Strong sales and negotiation skills.</li><li>A passion for technology and digital trends.</li></ul>What you will get<ul><li>Sales Bonus to celebrate your achievements</li><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>&nbsp;

Corporate Sales Account Manager

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “On site E/M Maintenance Coordinator” to be part of our successful team in our “MTX/DC Operations &amp; Maintenance team”.You have a challenging mission for:Supervising of the entire building infrastructure and facilities of the company on Athens Avenue HO.The main responsibilities of the position include:<ul><li>Monitoring the proper operation of the electromechanical equipment of the facilities (complete electrical installations of strong and weak currents, cooling-heating, fire safety and fire-fighting systems, hydraulic and drainage systems, lifting equipment, etc.)&nbsp;</li><li>Monitoring the preventive maintenance of the above installations</li><li>Cooperation with external partners for maintenance and technical works</li><li>Diagnosis and repair of faults in electromechanical equipment and all building infrastructure&nbsp;</li><li>Checking fire protection installations (active and passive) and participating in fire protection and emergency teams</li><li>Coordinating incident management activities to ensure the smooth operation of the Centre, its shops and parking areas</li><li>The role is based Monday - Sunday on 5 days on rolling schedule</li></ul>Main requirements:<ul><li>Degree in Electrical Engineering from IEK / TEI&nbsp;</li><li>License to practice the profession, required</li><li>Minimum 3 years as service technician</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

On site E/M Maintenance Coordinator

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic, skilled and experienced Senior Web Administrator to join our growing team. As a crucial part of maintaining and optimizing our web presence, you'll ensure seamless functionality, security, and an optimal user experience for our customers. If you're passionate about web technologies, detail-oriented, and thrive in a fast-paced environment, this is the perfect opportunity for you.You have a challenging mission to:&nbsp;This is an excellent opportunity for a motivated professional with a strong background in web administration and development, who thrives in a fast-paced environment and is ready to take ownership of Nova’s digital platforms.What you will do:<ul><li>Lead the administration, maintenance, and optimization of Nova’s websites and digital portals, ensuring high availability, performance, and security.</li><li>Manage and develop content using CMS platforms, whith a focus on skills in HTML, JS &amp; CSS.</li><li>Proactively monitor system performance, troubleshoot issues, and implement improvements to enhance user experience.</li><li>Collaborate with cross-functional teams (Marketing, IT, Product) to deliver digital initiatives, campaigns, and new features.</li><li>Boost our website's visibility by employing effective SEO strategies.</li><li>Use analytics, reporting, and insights, to provide recommendations for CR improvements.</li><li>Align with our digital marketing activities, ensuring web content is compelling and aids customer engagement at every stage of their journey.</li><li>Stay up to date with emerging technologies, security standards, and digital trends to ensure Nova remains competitive online.</li></ul>It would be great if you have:<ul><li>3–5 years of proven experience as a Web Administrator, Web Manager, or similar role (telecommunications or high-traffic B2C experience preferred).</li><li>Advanced proficiency in HTML, CSS, JS and CMS.</li><li>Analytical Abilities: Strong problem-solving skills and a knack for data analysis.</li><li>Organizational Prowess: Exceptional organizational skills, attention to detail, and the ability to prioritize tasks under tight deadlines.</li><li>Software Proficiency: Familiarity with Microsoft Office Suite, Adobe Creative Suite, and relevant software.</li><li>Experience with SEO best practices, Google Analytics, and reporting tools.</li><li>Strong problem-solving, troubleshooting, and organizational skills.</li><li>Language: Fluent in English, with clear and effective communication skills.</li></ul>

Senior Web Administrator

We at&nbsp;Nova&nbsp;are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast-thinking&nbsp;IS Engineer&nbsp;to be part of our successful team in our&nbsp;Prepaid Billing &amp; Online Charging department.You have a challenging mission for:driving projects from conception to completion. This role involves producing and executing technical documentation, providing in-house expertise on critical systems, and collaborating with vendors to ensure seamless system integration and maintenance. The IS Engineer is a key communicator, coordinating with internal departments to plan and deliver new services, promotional campaigns, and value-added services on time and within budget. The candidate should be a skilled multitasking professional with expertise in SQL/PLSQL, Unix, and various other applications, capable of managing multiple ongoing projects while ensuring daily operational tasks are completed efficiently.What&nbsp;you will&nbsp;do:<ul><li>Produce and execute technical sections of the following technical documentation: Business analysis, Feasibility study, User requirements, System specifications, Test plan and Test report</li><li>Undertake projects aiming providing Nova in-house expertise and know-how on various systems applications and platforms (rating &amp; promo engine)</li><li>Cooperate with related vendor companies for planning and implementing maintenance and integrations of rating &amp; promo engine systems.</li><li>Present reports to program office department defining project progress, possible problems and solutions.</li><li>Communicating with the marketing department and all involved departments in order to plan and deliver new services, promotional campaigns and Value Added Services (VAS)</li><li>Fully participating in projects that involve software integrations and migrations regarding charging and billing rating platform.</li><li>Organizing/Conducting of user acceptance tests (UAT) for ongoing IT projects that should be delivered on time and within the estimated and planned budget.</li><li>Multitasking engineer that should be working on several ongoing projects within IT department along with the daily tasks/reports/checks of the position.&nbsp;</li><li>Should be fluently user of the below applications:<ul><li>SQL/PLSQL programming languages</li><li>Toad user for several DBs monitoring/reporting</li><li>Unix and Vi language user</li><li>Office Microsoft user</li><li>Expert Excel user for several report handling&nbsp;</li></ul></li></ul>It would be great if you have:<ul><li>Bachelor’s degree in information technology, Computer Science or other related disciplines</li><li>Master’s degree would be considered as an asset.</li><li>At least 5 years previous job experience on the same or similar majors.</li><li>Experience on the project management skills (lead or implementation skills).</li><li>Knowledge of software development and user interface web applications</li><li>Good knowledge on Windows, Unix, Linux environments and shell scripting.</li><li>Passion for technology and customer experience</li><li>Excellent oral and written communication skills</li><li>Very good knowledge of English language</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS Engineer - Engineer Analyst OCS/CIS

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

NMC Operator

We at&nbsp;Nova&nbsp;are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast-thinking&nbsp;Mobile Data Service Engineer&nbsp;to be part of our successful team in our&nbsp;Core Network &amp; Services department.You have a challenging mission for:Packet Core Network is a part of Mobile Network Architecture responsible for providing data services to mobile users/devices. The most popular data service is "Access to Internet". Packet Core Network Engineer is responsible for design, planning, deployment, maintenance, troubleshooting, and optimization of Packet Core Network.&nbsp;What&nbsp;you will&nbsp;do:<ul><li>Analyze, troubleshoot and resolve/escalate problems concerning customer complains as part of 2nd and 3rd level support process.</li><li>Co-ordinate with Vendors the proper handling of Trouble reports within SLAs, for any issue/problem occurs.</li><li>Create and maintain documentation for day2day operation and maintenance as well as Project related activities.</li><li>Implement changes /upgrades through change management process in all EPC elements, ensuring minimal risks regarding the service to the end-customer.&nbsp;</li><li>Engineer in the role will participate in standby scheme providing 2nd level support to relevant systems/platforms in 24x7 basis. Ensure system’s operational continuity in case of emergency incidents.</li><li>Participate in project implementations, as well as new services and platform introductions related with EPC ,5G and NB-IOT.</li></ul>It would be great if you have:<ul><li>University degree related with Telecommunications, IT or similar technical fields.&nbsp;</li><li>Good knowledge of EPC core network, 5G and IP networks</li><li>Experience in working with Ericsson EPC is strongly preferred.&nbsp;</li><li>Competence in NFV and Telco Cloud will be considered a plus.&nbsp;</li><li>Administration of Linux based systems</li><li>Able to analyze problems and conduct effective fault diagnosis and system recovery.&nbsp;</li><li>Excellent communication, writing and team building skills. Professional approach to responsibilities – ability to take ownership.&nbsp;</li><li>Team player skills, cooperation and work under pressure capabilities are required. Excellent inter-personal and communications skills.&nbsp;</li><li>Strong written and oral communication skills in English.&nbsp;</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Mobile Data Service Engineer

We at&nbsp;Nova, are a young and dynamic team, the 2nd largest telecom provider in Greece, looking for a vibrant and fast thinking&nbsp;Enterprise Solutions Account Manager&nbsp;to be part of our successful team in&nbsp;Enterprise Solutions Team.&nbsp;You have a challenging mission to:&nbsp;act as a trusted Technical Sales Consultant to national and multinational organizations, helping them achieve their digital transformation goals through tailor-made ICT, IoT, and Fleet Management solutions.What you will do:<ul><li>Develop and manage a portfolio of enterprise clients, identifying opportunities in ICT, network infrastructure, IoT, Fleet Management and Cloud services.</li><li>Actively contributes to solution design, value proposition, and partner selection based on business strategy and client needs.</li><li>Lead the preparation of complex financial and technical offers, ensuring alignment with cost, risk and profitability goals.</li><li>Negotiate commercial and technical terms with clients, partners, and suppliers.</li><li>Collaborate closely with internal teams (presales, delivery, procurement, legal, recruiting) to build and deliver winning solutions.</li><li>Evaluate risks and opportunities of new projects and propose mitigation strategies.</li></ul>It would be great if you have:<ul><li>University degree in Engineering, Computer Science, Telecommunications, or related field. A Master’s degree is a plus.</li><li>2–5 years of experience in Sales or Business Development in the ICT or Telco industry.</li><li>Familiarity with public and enterprise procurement processes.</li><li>Strong knowledge in areas such as Networks, Cloud, Cybersecurity, IoT, Fleet Management, or AI/ML.</li><li>Excellent communication and interpersonal skills — you're a connector and problem-solver.</li><li>Ability to build trust and negotiate effectively with clients and partners.</li><li>A team player mindset, ready to collaborate across departments.</li><li>Willingness to travel within Greece.</li><li>Fluency in English — both written and spoken.</li></ul>What you will get:<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Flexy work from home to balance your life</li><li>Private Insurance program to check up on your health</li></ul>

Enterprise Solutions Account Manager

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