As a Polish-English Travel Customer Service in support of Booking.com working on site in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role  Fluent in Polish and English High school diploma or equivalent  6 months or more of customer services experience Recognize, apply and explain your product or service knowledge Computer savvy Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 20 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland Relocation assistance available And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc Provide accurate, valid, and complete information by using the right tools, methods, and processes Ensure a high level of partner service and a positive partner experience  What You Bring to the Role Must reside in the Athens area to be considered for this position Fluency in English and Greek 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Romanian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Czech or Slovak-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  Eligible applicants must be eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluency in Czech or Slovak and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

This role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data & learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide. You are responsible for direct management of a team of Customer Service Learning and Quality experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field. This role is ideal for a self- motivated, energetic and enthusiastic Learning & Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others. Responsibilities Drive site performance ⇒Partner and consult with the site operational leadership team to conduct a quantitative & qualitative analysis (holistically) of site / regional performance. Be accountable for creating and driving appropriate action plans with key stakeholders Quality solutions or plans to improve performance & close learning or knowledge gaps ⇒Looking holistically at the site KPI/indicators and understand the value-add/contribution T&Q (root-cause, deep-dive, collaborating with key leadership team and support staff). Develop Learning & Quality team Members - Observation team members’ performance provide feedback and coach individuals to grow and develop, succession planning, development opportunities, coaching, feedback Drive execution of Quality Operating Model & Standards - Responsible for strategy and calibration indicators (Attendance and Accuracy for now while others may be added); Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycle Training Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirements Desired Skills and Experience ●  Minimum 1 year call center or equivalent work experience  ●  Possess excellent written and spoken English communication skills ●  Excellent interpersonal skills ●  Excellent organizational skills ●  Able to work independently, as well as extremely team-focused; supports team and peer decisions ●  Meticulous attention to detail ●  Able of working cooperatively with people of diverse backgrounds regardless of personal differences ●  To be the change ambassador, with the ability to drive change by owning the measuring of the adoption of change, showing flexibility and adapting to the dynamic Customer Service environment ●  Receptive to feedback, takes directions and is aware of development areas ●  Ability to self-motivate and manage own time ●  Ability to own your own development and with a growth mindset ●  Ability to facilitate quality calibrations in a face to face and virtual environment, with peer group and global stakeholders ●  Partner with global learning team to provide input, review created materials, and support delivery of workshops ●  Ability to adopt a consultative approach with stakeholders ●  Ability to conduct deep dives as part of overall root cause problem solving, analyze and create report on outcomes ●  Ability to use the Learning Management System for basic learning activities e.g. ability to pull and analyze reports, upload content, create learning courses Knowledge ●  Demonstrate an understanding of facilitation and questioning techniques ●  Good understanding of adult learning principles and learning styles ●  Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.) ●  Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs ●  Good understanding of the Customer Service business at Booking or similar environment ●  Customer Service outcome oriented ●  Available full time and flexible in both schedule and tasks based on local needs ●  Experience of data analysis ●  Experience of root cause problem solving methodology ●  Experience in change management methodologies ●  Experience of project management methodology ●  Experience of facilitating a quality calibration process What You Can Expect •  Supportive of your career and professional development •  An inclusive culture and community minded organization where giving back is encouraged •  A global team of curious lifelong learners guided by our company values •  Ask us about our paid time off (PTO) and wellness and healthcare benefits •  And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www.mybenefits.ttec.com for more information.

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Responsibilities Lead generation, qualification, management. Prospect and generate leads through outbound calling with small and medium businesses within the specified region for client’s products. Leverage a modern lead generation tool stack. Collaborate closely with client to create a territory "plan-of-attack", including target companies, target prospects, and messaging/talk-tracks. Set up new meetings to hand off to other sales groups. Conduct high-level conversations with senior executives in prospective accounts. Achieve or exceed monthly quota of qualified leads. Qualify opportunities and handle objections. Learn, leverage, and help evolve our demand generation process. Research and build new and existing accounts (i.e. adding contacts, sending regular emails, coordinating strategic discovery meetings). Skills & competencies Language Skills: Fluency in the targeted market's language(s) and very good command of English (at least B2 level). Thrive in a fast-paced, high-growth, rapidly changing environment. Experience working in sales environment. Knowledge of CRM system. Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team Proven success in generating leads and experience cold calling and presenting sales pitches. Organized and has pipeline management, time management skills and prioritization skills What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus  Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

The Sr Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position requires strong sales techniques and in-depth knowledge of client products and/or services. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of business Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Managing top tier clients & agencies consisting of medium business clients, focusing on revenue uplift for their business and our client. Deep analysis of ad performance and current social media strategies, and advising on key opportunities for growth Client Needs Analysis: Prioritize outreach based on an understanding of client needs and industry insights. Market Research: Gain a deep understanding of industries, market(s), and client business models to tailor experiences for local advertisers. Opportunity Identification: Identify sales opportunities and provide tailored solutions with an emphasis on budget optimization and allocation to meet client objectives. Product Optimization: Engage with clients proactively and reactively to assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experiences. Knowledge Development: Develop and maintain expert knowledge of our advertising solutions and their impact on performance. Client Engagement: providing market insights and working on account plans to strategize client’s goals Performance optimization, data-driven storytelling, building trusted stakeholder relationship & strategic long-term planning Essential Experience and Skills: Language Skills: Fluency in German, Dutch or Italian and very good command of English (at least B2 level). Digital Marketing Expertise: Must have 2 years' experience in social media and digital marketing specifically for our client platform. Knowledge of other advertising platforms is a plus. Sales Knowledge: Deep understanding of sales, vertical, and local market knowledge, as well as expertise in cross-channel media selling. Work Ethic: Highly motivated individuals with a strong work ethic. Sales Experience: At least 4 years overall of sales-oriented experience, entrepreneurial thinking, and a "go the extra mile" attitude. Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship. Experienced problem solver and proactive communicator with excellent communication, interpersonal, and sales-driven soft skills. Commitment to delivering an exceptional customer experience through multi-touch cross/upselling service model. Ability to perform in a fast-paced environment, having accountability of own metrics and results. What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

The Sales Advisor I - Technical Support role involves assisting customers with both sales and technical needs. Responsibilities include addressing inquiries, resolving technical issues, and recommending suitable products or services. The ideal candidate has strong communication, sales skills, and basic technical knowledge. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts and implementing tools like conversion API, Pixel and Catalog. Contacting new and existing clients via telephone, chat, and email daily, identifying proactive technical opportunities and providing the businesses with the right technical set-up for their business goals. Improve client’s experience by driving optimal and appropriate technical product adoption. Become an expert on all technical advertising solutions (including Shops, Pixel, CAPI, Catalog, Business Manager, Commerce Manager, etc.) Providing vital product insights & feedback using the technical products and sharing feedback from the advertisers. Use a variety of tools to communicate and drive advertiser’s business to success in adopting technical solutions. Being sales driven and number driven, leveraging customer satisfaction to encourage and engage the advertiser in improving results and increasing the budget.

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of business Identify & prioritize revenue growth opportunity with ability to project & forecast revenue based of seasonality and client's priority Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Responsible for managing a portfolio of medium business clients to grow their revenue and our client's revenue. Client Needs Analysis: Prioritize outreach plans based on an understanding of clients and their needs. Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for local advertisers. Tailored Solutions: Identify sales opportunities and provide clients with tailored solutions to meet their objectives. Product Optimization: Engage with clients proactively and reactively to frequently assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experiences. Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance. Essential Experience and Skills Language Proficiency: Must be fluent in the German, Dutch, or Italian and have a very good command of English (at least B2 level). Digital Marketing Expertise: 1-year Essential experience in social media and digital marketing specifically for our client platform. Knowledge of other advertising platforms is a plus. Work Ethic: Highly motivated individuals with a strong work ethic are needed. Sales Experience: At least 3 years overall of strong sales-oriented experience, entrepreneurial thinking, and a "go the extra mile" attitude, including: Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship. Immediate implementation or adoption of personalized client recommendations. Delivering exceptional customer experience through a multi-touch cross/upselling Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills, along with excellent communication and interpersonal skills focused on sales. What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Responsibilities Product/service sales, upsell (inbound and outbound). Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, assess needs and close the sale. Explain client’s products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs. Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating client’s products. Develop and lead outbound campaigns from idea-generation through to initial pitch, pipeline qualification to deal closure. Lead and contribute to team projects to develop and refine our sales process. Develop and codify best practices and sales workflows for interactions with prospects. Achieve or exceed monthly sales quota. Reach out to existing customers to pitch new ancillary products or increase spend in products currently used. Troubleshoot small technical setup issues or route them to relevant teams. Skills & competencies Language Skills: Fluency in the targeted market's language(s) and very good command of English (at least B2 level). Outgoing and confident in inbound/outbound phone sales with a great phone manner. Thrive in a fast-paced, high-growth, rapidly changing environment. History of quota over-achievement. Knowledge of CRM system. Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team. Proven success in generating leads and experience cold calling and presenting sales pitches. Organized and has pipeline management, time management skills and prioritization skills. What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus  Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.