Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Πωλήσεις / Marketing / Εμπόριο Λιανικής

Χρηματοοικονομικά

Διοίκηση Επιχειρήσεων

Άλλο

Τέχνες / Πολιτισμός

Επαγγέλματα Υγείας

Αποθήκη / Logistics

Ανθρώπινο Δυναμικό / HR

Μεταφορές

Γραμματειακή Υποστήριξη

Εστίαση

Εκπαίδευση

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Βιομηχανική Παραγωγή

Δημοσιογραφία / ΜΜΕ

Προσωπικό Ασφαλείας

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Η&nbsp;The Mart, ηγέτιδα εταιρεία στον κλάδο του χονδρικού εμπορίου, αναζητά έναν δυναμικό και έμπειρο&nbsp;Β2Β Sales Manager.Αν διαθέτετε πάθος για τις πωλήσεις, ηγετικές ικανότητες και στρατηγική σκέψη, σας προσκαλούμε να γίνετε μέλος της ομάδας μας.Καθήκοντα &amp; Αρμοδιότητες:<ul><li>Ανάπτυξη και υλοποίηση στρατηγικής πωλήσεων.</li><li>Διαχείριση και ανάπτυξη του πελατολογίου.</li><li>Καθοδήγηση και εκπαίδευση της ομάδας πωλήσεων.</li><li>Ανάλυση δεδομένων αγοράς και ανταγωνισμού.</li><li>Διασφάλιση της επίτευξης των εταιρικών στόχων.</li><li>Συνεργασία με άλλα τμήματα για τη βελτίωση της εμπειρίας των πελατών.</li></ul>Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Διοίκηση Επιχειρήσεων, Μάρκετινγκ ή συναφή κλάδο.</li><li>Εμπειρία τουλάχιστον 5 ετών στον κλάδο HO.RE.CA ή σε πωλήσεις B2B.</li><li>Ικανότητα ηγεσίας και ανάπτυξης ομάδας.</li><li>Άριστες διαπραγματευτικές και επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε ανάλυση αγοράς και στρατηγικές ανάπτυξης πωλήσεων.</li><li>Πολύ καλή γνώση αγγλικών και χρήσης MS Office.</li><li>Δυνατότητα ταξιδιών.</li></ul>Τι Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών &amp; εταιρικών παροχών.</li><li>Συνεχή εκπαίδευση και ευκαιρίες ανάπτυξης.</li><li>Φιλικό και δυναμικό εργασιακό περιβάλλον.</li><li>Δυνατότητες επαγγελματικής εξέλιξης.</li></ul> Αν ενδιαφέρεστε να γίνετε μέλος της ομάδας μας, στείλτε το βιογραφικό σας στο&nbsp;cv@themart&nbsp;με τίτλο "Senior Sales Manager".

Senior Sales Manager

You will be part of the Service Team within Song. Our team, is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.As a Manager in Service Song you will help Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.As a Manager in Customer Sales and Service your work could include:<ul><li>Product &amp; Service Proposition– Identify market opportunities, determine your audience &amp; personalize with modern segmentation and design innovative products/services to bring to market.</li><li>Sales &amp; Service transformation – Optimize key moments in the digital and physical sales &amp; service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.</li><li>Define business cases, business and implementation roadmaps, and execute solutions.</li><li>Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.</li><li>Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms (e.g. CRM)</li></ul>show lessQualificationsWHO WE´RE LOOKING FOR?&nbsp;<ul><li>A bachelor's degree in Management or other similar fields</li><li>6+ years of combined consulting and industry experience. Experience from working in a Consulting firm in Greece or abroad is a pre-requisite.</li><li>Proven experience in project management and team leadership to efficiently prioritise project activities &amp; manage multiple demands &amp; stakeholders.</li><li>Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.</li><li>Championing and monetizing the voice of the customer</li><li>Ability to think innovatively and design and deliver client oriented digital solutions</li><li>Ability to work with stakeholders to understand their need and build trusted relationships</li><li>Understanding of delivery methodologies with an emphasis on agile</li><li>Utilize your data fluency to enrich insights and observations</li><li>Ability to perform well under pressure and with defined timelines and milestones</li><li>Advanced verbal and written English skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.</li><li>Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills-based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Song Consulting Manager

As an&nbsp;Analyst&nbsp;in&nbsp;Strategy &amp; Consulting in Banking,&nbsp;you will use your excellent analytical skills and imagination to solve the business problems of our Banking clients, identify and unlock&nbsp;value for them through the innovative application of key trends and business and technology solutions.Responsibilities:<ul><li>Working in large transformation projects in Banking to help Banking clients change for the future</li><li>Engaging directly with Banking clients on their most challenging business issues – understanding, addressing, solving their priority operational problems and delivering digital products</li><li>Understanding client's business requirements and processes</li><li>Working with the business/ end users to gather and analyze business requirements and perform business analysis</li><li>Transforming business requirements into functional specifications</li><li>Providing project management support to ensure timely and quality project delivery</li><li>Working in multi-disciplinary teams to shape, propose, communicate and implement various programs</li></ul>show lessQualificationsWHO WE´RE LOOKING FOR?<ul><li>BSc with distinction or honors from a Top University, preferably in business, computer science, technology, or engineering</li><li>Fresh graduate or up to 3 years of cross-industry experience</li><li>Excellent written and oral communication skills with ability to clearly communicate ideas and results in Greek and English</li><li>Strong problem structuring and solving skills</li><li>Strong analytical and numerical skills</li><li>Ability to work constructively in teams</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance-based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills-based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Strategy & Consulting Analyst in Banking Industry

Due to the continued growth of our practice, we are now recruiting a high caliber&nbsp;Experienced&nbsp;Professional&nbsp;to join our team in&nbsp;Athens.&nbsp;Examples of tasks you will work on as part of the team<ul><li>Identifying potential risks in the business and participate in the development of possible options for mitigating/managing those risks</li><li>Developing specialized knowledge on complicated risk areas of the engagement life-cycle, examples of which are related with but not limited to company research for input on the client acceptance process&nbsp;</li><li>Assisting in the Third-party due diligence process that involves thorough review and continuous monitoring of business relationships with third parties, so as to identify and mitigate potential risks related to reputational damage, potential conflicts of interest, and other related matters</li><li>Assisting in the monitoring process of the R&amp;Q related areas and developing end to end reporting solutions based on pre-defined KPIs</li><li>On-going consultations to engagement teams on Risk &amp; Quality matters</li><li>Communicating with relevant&nbsp;internal teams and Firm Functions (e.g. Officer of the General Counsel (OGC), Regulatory Team, Procurement, IT, Data Protection Team, InfoSec, etc.) or other Network Firms regarding R&amp;Q/ contracting matters</li><li>Developing of training material and provision of Advisory R&amp;Q training to new joiners and existing staff&nbsp;</li></ul>What we are looking for<ul><li>Past experience with technology risk management,&nbsp;general Risk &amp; Quality&nbsp;management,&nbsp;contract review,&nbsp;audit and compliance reviews will be advantageous,&nbsp;</li><li>Strong academic record, including a Bachelor’s / Master’s degree from a top-tier university in Internal Audit, Risk Management, Business Administration, Corporate Governance, Management, Financial Accounting or other related field</li><li>Excellent business sense and risk awareness</li><li>Excellent organizational skills, ability to monitor, track and follow-up performance</li><li>Process documentation skills</li><li>Excellent skills in Microsoft Office (especially PowerPoint, Excel etc). Familiarity with additional digital technologies (such as Power BI and Alteryx) will be considered an asset</li><li>Be open and adaptable to working in a changing environment</li><li>An excellent team player with the ability to work well with other team members, including sharing and collaborating effectively with others, as well as creating a positive team spirit</li><li>Possesses a high level of accuracy and attention to detail</li><li>Takes initiative but keep others informed of progress and escalate issues where appropriate;</li><li>Military services fulfilled</li></ul>What’s in it for you&nbsp;At PwC is all about people, encouraging high performance and quality work.Being part of our team includes:🕑 Hybrid working model💸 Competitive total compensation package🏥 Health and life insurance&nbsp;🤵&nbsp;Dress for the day - wear what makes you feel comfortable and dress for your day💻 Company mobile phone and laptop&nbsp;🌴 Extra days of annual leave🧘🏼 Wellness Initiatives like gym sessions &amp; nutritionist🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)&nbsp;📚 Career development opportunities &amp; continuous training whilst learning from a wide range of top professionals and through tailor made training programmes🌎 Global mobility opportunitiesIf you're looking for a team that values your work and solves meaningful problems, apply now!We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Advisory Risk & Quality Professional

Our&nbsp;Assurance Service Delivery Center (ASDC)&nbsp;in Athens is growing and we are now recruiting for&nbsp;Supervisors. As an ASDC Supervisor you will have the opportunity to onboard in our Assurance services universe through structured on the job coaching and learning curriculum. You will work on multiple business areas, servicing multiple teams within Greece. With a focus on quality, delivery and execution, you will get acquainted with clients across industries using the latest technology solutions daily. While working in various assurance projects you will develop your technical and leadership skills and build your profile for the next level in your career.Examples of tasks you will work on as part of the team<ul><li>Supervising and coaching the ASDC Specialists in performing their tasks</li><li>Assignment of the ASDC Specialists to work requests</li><li>Review and acceptance of work requests from engagement teams</li><li>Communication with User Engagement Teams&nbsp;</li><li>Review work performed by the ASDC Specialists in order to ensure quality of work</li><li>Design and implement technology solutions for ASDC services</li></ul>What we are looking for<ul><li>3 - 6 years of working experience in audit or accounting.</li><li>University degree (University, TEI) in Economics, Accounting &amp; Finance, Management, Business Administration, Engineering and/or related disciplines.</li><li>Ability to express ideas verbally and in writing, in a clear, concise and professional manner, (both in English &amp; in Greek).&nbsp;</li><li>Technical aptitude for learning new applications and databases.</li><li>A confident and positive attitude, focused on teamwork and communication with colleagues and internal clients at all levels.&nbsp;</li><li>Be highly flexible with an ability to build trust within the teams.</li><li>Strong organizational skills.</li><li>Attention to detail with the ability to participate, communicate and apply knowledge to deliver quality processes in a wide range of projects.</li><li>Military services fulfilled</li></ul>What’s in it for you&nbsp;At PwC is all about people, encouraging high performance and quality work.Being part of our team includes:🕑 Hybrid working model💸 Competitive total compensation package🏥 Health and life insurance&nbsp;🤵&nbsp;Dress for the day - wear what makes you feel comfortable and dress for your day&nbsp;💻 Company mobile phone and laptop&nbsp;🌴 Extra days of annual leave🧘🏼 Wellness Initiatives like gym sessions &amp; nutritionist🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)&nbsp;📚 Career development opportunities &amp; continuous training whilst learning from a wide range of top professionals and through tailor made training programmes🌎 Global mobility opportunitiesIf you're looking for a team that values your work and solves meaningful problems, apply now!We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Assurance Service Delivery Center Supervisors

PwC Academy Greece&nbsp;is an educational initiative by PwC that&nbsp;provides&nbsp;a wide range of professional development and training programs. It aims to enhance the skills and knowledge of professionals across various industries. The academy offers services such as workshops, seminars, and certification courses in areas like finance, accounting, management, leadership, and digital transformation. By&nbsp;leveraging&nbsp;PwC's global&nbsp;expertise&nbsp;and resources, the academy delivers high-quality training programs designed to meet the evolving needs of the business world, thereby helping individuals and organizations achieve their professional goals.&nbsp;&nbsp;Currently, we are looking for an&nbsp;Associate&nbsp;to join&nbsp;the&nbsp;PwC Academy&nbsp;team in&nbsp;Athens.&nbsp;&nbsp;&nbsp;Examples of tasks you will work on as part of the team&nbsp;&nbsp;&nbsp;<ul><li>Coordinating and scheduling seminars&nbsp;</li><li>Responding to participant and instructor inquiries&nbsp;regarding&nbsp;educational programs&nbsp;</li><li>Managing the educational platform and updating training materials&nbsp;</li><li>Issuing and sending certifications&nbsp;</li><li>Resolving technical issues&nbsp;</li><li>Providing daily support in general duties&nbsp;&nbsp;</li></ul>&nbsp;Additional Information:Given that most of the programs are conducted in the evening, the role includes at least two evening shifts per week to support the lectures and address any potential issues that may arise.&nbsp;&nbsp;What we are looking for&nbsp;<ul><li>Degree or Diploma in Business Administration or any other related field will be considered as an asset&nbsp;</li><li>At least one (1) year experience in a front desk, customer service or any other related role&nbsp;</li><li>Ability to communicate effectively, both verbally and in writing in Greek and English&nbsp;</li><li>Advanced PC Skills with proven use of MS Excel&nbsp;</li><li>Excellent communication and interpersonal skills&nbsp;</li><li>Strong organizational and time management abilities&nbsp;</li><li>Problem-solving skills and attention to detail&nbsp;</li><li>Ability to work independently and as part of a team&nbsp;</li><li>Military services fulfilled for male candidates&nbsp;</li><li>&nbsp;</li></ul>What’s&nbsp;in it for you&nbsp;&nbsp;&nbsp;At&nbsp;PwC&nbsp;is all about people, encouraging high performance and quality work.&nbsp;&nbsp;Being part of our team includes:&nbsp;💸 Competitive total compensation package&nbsp;🏥 Health and life insurance&nbsp;&nbsp;🤵 Dress&nbsp;for the day - wear what makes you feel comfortable and dress for your day&nbsp;💻 Company mobile phone and laptop&nbsp;&nbsp;🌴 Extra days of annual leave&nbsp;🧘🏼 Wellness Initiatives like gym sessions &amp; nutritionist&nbsp;🏃🏽‍♂️ Actions Teams eligible to&nbsp;participate&nbsp;(e.g.&nbsp;Running, Trekking)&nbsp;&nbsp;📚 Career development opportunities &amp; continuous training whilst learning from a wide range of top professionals and through tailor made training&nbsp;programmes&nbsp;🌎 Global mobility opportunities&nbsp;&nbsp;Please note that all&nbsp;well being&nbsp;benefits mentioned above are subject to annual review.&nbsp;&nbsp;If&nbsp;you're&nbsp;looking for a team that values your work and solves meaningful problems, apply now!&nbsp;&nbsp;

PwC Academy Associate

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.The main responsibilities of the position include:<ul><li>Develop and maintain excellent relationships with prospective and existing clients</li><li>Responsible for activating new client leads and following up with potential clients</li><li>Handle client inquiries via email and telephone and ensure that high level service is provided</li><li>Perform personal clientele analysis and taking actions as required</li><li>Promote available products and services to clients</li><li>Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures</li><li>Provide suggestions on system enhancements</li><li>Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>Contribute to the team effort by achieving targeted results</li><li>Cooperate effectively with other departments as necessary</li></ul>Main requirements:<ul><li>Degree in a business-related field</li><li>Client handling experience in the financial services sector is a definite plus</li><li>Fluent German speaker with excellent oral and written skills in English</li><li>Reliable, with integrity of character</li><li>Outstanding communication and interpersonal skills</li><li>Dynamic, innovative and target oriented</li><li>Ability to multitask and prioritize</li><li>Strong computer literacy</li><li>Valid work permit required</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>All applications will be treated with strict confidentiality!

German - Speaking Client Relations Manager

The job holder is responsible to articulate, execute and evaluate the insight-led brand marketing plan, which delivers the short-term and long-term market share and financial goals of Beauty &amp; Personal Care Categories.Main Accountabilities<ul><li>Executes the annual Brand Marketing Plan, as defined in the IBP:</li><li>Develops and executes launch &amp; re-launch plans.</li><li>Coordinates the local implementation of regional &amp; global initiatives (packaging artworks, media, etc).</li><li>Plans and supervises media and promotion plans, based on a continuous understanding of the market and competitive dynamics.&nbsp;</li><li>Implements the annual brand plan consisting of proper product, price, place &amp; promotion mix, in order to grow market share and deliver the targeted P&amp;L objectives.&nbsp;</li><li>Controls brand expenditure vs. budget, making adjustments in response to market conditions and overall performance/priorities.</li><li>Supports the Integrated Business Planning process (IBP):Assists in conducting brand audits by analyzing internal and external data and insights, helping to define and agree on “jobs to be done”, and contributing to the crafting of the final annual brand marketing plan.</li><li>Acts as an interface and coordinates necessary activities between other functions (i.e. supply chain, sales, etc) to ensure effective execution of the brand plans.</li><li>Develops a thorough understanding of&nbsp;the market and competition consumer needs and trends brand health and image, by analyzing available ad-hoc consumer studies (qualitative or quantitative) and/or tracking studies.</li><li>Monitors and reviews the performance of new product introductions, ensuring continuous focus and support after launch.</li><li>Keeps ongoing communication with the brand community within 1U to understand regional priorities that affect local &amp; within Greece needs to secure information flow/ alignment.</li><li>Identifies new business opportunities based on analysis of the marketplace, competition, and category performance. Evaluates these opportunities through the development of a Business Case with financial projections, in line with the brand strategy.</li></ul> Required Skills:<ul><li>Stakeholder management and communication.</li><li>Business ownership and result-driven mindset.</li><li>Strategic planning and operational balance.</li><li>Strong analytical and financial acumen.</li><li>Action-oriented with insight-to-action focus</li></ul> Key Interfaces:<ul><li>Customer Strategy &amp; Planning team</li><li>Key Account Managers</li><li>Support Areas (for e.g., Customer Development Administration, HR, Legal, Accounts Receivables, Customer Operations)</li><li>Agencies</li></ul> Required Qualifications&nbsp;<ul><li>Bachelor's degree in Marketing, Economics, Finance, Management or Mathematics.</li><li>Master's degree in Marketing, Economics, or an MBA is a plus.</li><li>More than 5 years of experience in Sales, Marketing or Trade Marketing roles.</li><li>Expertise in media campaigns (traditional and digital), social media, and consumer activation (in-store and out-of-store).</li><li>Fluency in English and Greek.</li></ul> Rewards &amp; Benefits<ul><li>Hybrid way of working</li><li>Competitive salary with performance-based bonuses</li><li>Unlimited access to Unilever Learning Platform and Trainings that feels more like an adventure and less like a lecture</li><li>Exciting team-building activities because we believe in having fun while achieving greatness</li><li>Health and life insurance for you and your family</li><li>Monthly allowance for lunch</li></ul>

Brand Manager Beauty & Personal Care Categories

As a UFS Trade Analyst, you will support trade management and sales data analysis efforts to enhance business performance, being the liaison between Sales and Marketing. This role provides a great opportunity to develop analytical and trade management skills while working closely with the Trade Management Lead and cross-functional teams. You will assist in managing sales data, supporting reporting processes, and contributing to 1u plan execution that drive sales growth. Your contributions will help optimize trade engagement and ensure operational efficiency in a dynamic and fast-paced environment.This role reports to Trade Management Lead UFS.Main Accountabilities<ul><li>Assist in collecting, organizing, and analyzing sell-out data from key retailers to provide insights for the sales team.</li><li>Support the development and maintenance of reporting frameworks to facilitate data-driven decision-making.</li><li>Help automate reports and improve data accuracy to enhance operational efficiency.</li><li>Collaborate with the sales and marketing teams to enhance the operator lifecycle and buying journey.</li><li>Monitor and report on key performance indicators (KPIs) related to trade marketing and sales performance.</li><li>Assist in managing leads and tracking lead conversion rates to align with business goals.</li><li>Be the liaison between Customer Development &amp; Marketing in regards to KPI monitoring, ad hoc initiatives/requests</li><li>Assist in the national Customer Development agenda execution, 1U plan monitoring, promo management, communication/presentation with customers</li><li>Assist innovation management</li><li>Drive POS management, SIO (Sell-in/Sell-out)/Hotel contracts management</li><li>Support Sales &amp; Operations Planning process</li></ul> &nbsp;Preferred Skills<ul><li>Strong analytical and problem-solving skills</li><li>Basic knowledge of sales, trade, and marketing concepts</li><li>Attention to detail and accuracy in data handling</li><li>Proficiency in Microsoft Excel and familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus</li><li>Good collaboration and communication skills</li><li>Ability to work in a fast-paced, team-oriented environment</li></ul> Key Interfaces<ul><li>Sales Team</li><li>Marketing Team</li><li>Digital Team</li></ul> Preferred Qualifications<ul><li>Bachelor's degree in Business, Economics, Finance, Marketing, Information Technology, or a related field.</li><li>1-3 years of experience in data analysis, sales operations, or marketing support roles.</li><li>Basic knowledge of CRM tools (e.g., Salesforce) and marketing automation platforms is an advantage.</li><li>Fluency in Greek and English.</li></ul> Rewards &amp; Benefits<ul><li>Hybrid way of working</li><li>Competitive salary with performance-based bonuses</li><li>Unlimited access to Unilever Learning Platform and Trainings that feels more like an adventure and less like a lecture</li><li>Exciting team-building activities because we believe in having fun while achieving greatness</li><li>Health and life insurance for you and your family</li><li>Monthly allowance for lunch</li></ul>

Unilever Food Solutions Trade Analyst

The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams.&nbsp;&nbsp;This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will…<ul><li>Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence.</li><li>Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation.</li><li>Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.</li><li>Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact.</li><li>Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates.</li><li>Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs.</li><li>Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals.</li><li>Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities.</li><li>Leverage existing resources and tools—such as QA frameworks, real-time insights, and performance dashboards—to build holistic strategies that optimize service delivery and customer outcomes.</li><li>Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions.</li></ul>&nbsp;As Director of Special Projects, You Have…<ul><li>Bachelor’s degree in Business, Data Analytics, Customer Experience, or a related field.</li><li>Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset.</li><li>10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement.</li><li>Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards.</li><li>An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies.</li><li>An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders.</li><li>A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success.</li><li>Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders.</li><li>Familiarity with AI and data visualization tools to enhance insights and reporting.</li></ul>&nbsp;

Φίλτρα

Τομέας

Σύμβαση Χρόνου

Χώρος Εργασίας

Τύπος εργασίας

Ημερομηνία δημοσίευσης

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