Key responsibilities: Provides friendly service and maintains positive relationships with our customers. Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty. Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company. Administers Customers’ claims in line with SKY express internal policies and applicable regulations. Skill set: Customer oriented. Communication and negotiation skills Result driven Ability to work under pressure Multi-tasking Team player Requirements: Experience in Customer Service. Excellent verbal & written communication skills in English Ability to work on Microsoft Windows & Office applications A Bachelor’s degree and knowledge of any foreign language will be considered an advantage. Applicants are requested to attach their CVs in PDF format ONLY. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process.

Key responsibilities: • Respond to customers’ needs through e-mails and inbound calls • Book tickets • Perform booking changes • Provide information to customers and airport stations Skill set: • Customer oriented • Communication and negotiation skills • Result driven • Ability to work under pressure • Multi-tasking • Team oriented Requirements: • Experience in Customer Service • Excellent command of the English language • PC literacy • Ability to work on rotation shifts A Bachelor’s degree and knowledge of French and/or German , Italian language will be considered an advantage. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process. If you consider yourself an enthusiastic professional that wishes to become a part of Sky Express team

Portuguese Customer Service Representative Athens / Hybrid Are you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Portuguese & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Polish Customer Service Representative Athens / Hybrid Are you fluent in Polish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Polish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Polish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Polish & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

German Customer Service Representative Athens / Hybrid Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in German & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Spanish Customer Service Representative Athens / Hybrid Are you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Spanish & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Norwegian Customer Service Representative Athens / Hybrid Are you fluent in Norwegian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Norwegian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Norwegian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Norwegian & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Italian Customer Service Representative Athens / Hybrid Are you fluent in Italian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Italian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Italian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Italian & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

French Customer Service Representative Athens / Hybrid Are you fluent in French and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as French-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our French-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in French & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Σύμβουλος Τηλεφωνικών Πωλήσεων (6ωρο) Πάτρα / On-Site Εάν θέλεις… Να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως Σύμβουλος Τηλεφωνικής Εξυπηρέτησης. Πρόκειται για 6ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων με την COSMOTE eValue εταιριών με αντικείμενο τις τηλεφωνικές πωλήσεις.   Είσαι ο ιδανικός υποψήφιος εάν έχεις… Απολυτήριο Λύκειο Ευχέρεια στη χρήση εφαρμογών MS Office Καλή γνώση Αγγλικών   Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε… Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές. Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings. Σταθερό μηνιαίο μισθό και ασφάλιση from day 1! Ανταγωνιστικό σχήμα μηνιαίου bonus, το οποίο αναλόγως με την επίτευξή σου, πολλές φορές μπορεί να υπερβεί και το μισθό σου! Δυνατότητα να είσαι το επόμενο αστέρι στο Grand Cosmotel (μία σύντομη γεύση εδώ)!