german-speaking customer experience officer

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.

• Perform personal clientele analysis and taking actions as required.

• Handle client inquiries appropriately and ensuring that high level service is provided.

• Promote available products and services to clients.

• Develop and maintain excellent relationships with prospective and existing clients.

• Cooperate effectively with other departments as required.

• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.

• Client handling experience in the financial services sector is a definite plus.

• Fluent German speaker with excellent oral and written skills in English.

• Ability to multitask and maintain a high-level of organization.

• Outstanding communication and interpersonal skills.

• Excellent computer literacy.

• Valid work permit required.

Benefit from:

• Attractive remuneration package

• Intellectually stimulating work environment

• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition

• Deep Dive – First Interview with Your Future Team

• Speak Your Strength – Language Proficiency Check

• Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!