chinese-speaking customer experience officer

We are looking for passionate and self-motivated professionals to join our Customer Experience team. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities. 

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email, and telephone
• Update client details regarding their request status
• Perform personal clientele analysis and take action as required
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results
• Perform other ad hoc tasks assigned by team leaders 

Main requirements:

• Degree in a business-related field
• Client-handling experience in the financial services sector will be considered as an advantage
• Fluent Chinese speakers with excellent oral and written skills in English
• Ability to multitask and with a high level of organisation skills
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required 

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities
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The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Final Connection – Final Interview