What you'll do
- Manage Visa and Mastercard card disputes and chargebacks end to end
- Collect, review, and assess supporting documentation
- Process disputes on time according to card scheme rules
- Liaise with internal teams, merchants, and external partners
- Monitor dispute cases and follow up through resolution
- Maintain accurate records and reporting
Key requirements
- Dispute and chargeback handling; banking or payments experience
- Visa and Mastercard chargeback rules and processes; American Express chargeback rules and processes
- Documentation review and assessment; high-volume case management
- Dispute case monitoring and resolution follow-up; deadline management
- Records and reporting; dispute management systems and tools
- Card scheme compliance; regulatory and compliance frameworks; merchant and stakeholder liaison; Greek and English language proficiency
Benefits
- Opportunity to work at the heart of the global payments technology industry in an international environment with cutting-edge technologies, alongside inspiring colleagues with opportunities to learn, grow, and accelerate your career.
About the job
We are seeking a Junior Dispute & Chargeback Officer to join our Risk team. The successful candidate will be responsible for managing dispute and chargeback processes end-to-end, ensuring compliance with card scheme rules, minimizing financial losses, and enhancing operational efficiency and…
About the company
We are Worldline. We help businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely.
With advanced payments technology, local expertise and solutions customised for hundreds of markets and industries, Worldline powers the growth of over one million businesses around the world.
Similar Jobs
About the company
We are Worldline. We help businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely.
With advanced payments technology, local expertise and solutions customised for hundreds of markets and industries, Worldline powers the growth of over one million businesses around the world.
Similar Jobs