shift lead - wolt market marousi
Sep 9, 2026 · Wolt Greece
What you'll do
- Collaborate closely with the Store Manager to achieve daily store KPIs
- Ensure smooth store operations and take charge in the Store Manager's absence
- Resolve issues requiring team support
- Manage workload, administrative tasks, and team operations
- Collect and discuss team feedback
- Participate actively in developing store processes
- Lead a team of 20 members
Key requirements
- Experience in grocery/retail, preferably as Shift Lead
- Customer service orientation and ability to manage multiple tasks
- Flexibility in work shifts from 07:00 to 03:00 including weekends and holidays
- Understanding and use of English language
- Collaboration with Store Manager
- Team leadership ability
Benefits
- Wolt cashback credit, Employee support program, Training programs throughout Wolt, Annual team budget
About the job
Έχεις εμπειρία σε παντοπωλείο; Διαθέτεις την ικανότητα να εμπνέεις υψηλά πρότυπα εξυπηρέτησης; Αν νιώθεις ότι κάτι τέτοιο θα σου ταίριαζε, τότε σίγουρα θέλουμε να σε γνωρίσουμε! 🤩
Αναζητούμε έναν Υποδιευθυντή για την ομάδα Store Operations (Grocery) σε Wolt Market στo Μαρούσι.
Βασικά Καθήκοντα
Στενή συνεργασία με τον Store Manager για την επίτευξη των καθημερινών KPIs του καταστήματος
Διασφάλιση της ομαλής λειτουργίας του καταστήματος και ανάληψη του ρόλου του υπεύθυνου όταν ο Store Manager απουσιάζει
Επίλυση ζητημάτων στα οποία η ομάδα χρειάζεται υποστήριξη
Παρακολούθηση και διαχείριση φόρτου εργασίας, διοικητικών καθηκόντων και ομαλής λειτουργίας της ομάδας
Συλλογή και συζήτηση ανατροφοδότησης (feedback)
Ενεργή συμμετοχή στην ανάπτυξη των διαδικασιών του καταστήματος
Ικανότητες ηγεσίας μιας ομάδας 20 ατόμων
Οι απαιτήσεις μας
Εμπειρία σε παντοπωλείο/λιανική, ιδανικά ως Shift Lead
Είσαι ενεργητικό άτομο, προσανατολισμένο στην εξυπηρέτηση, μαθαίνεις γρήγορα και μπορείς να διαχειριστείς πολλά καθήκοντα ταυτόχρονα
Μπορείς να εργάζεσαι 40 ώρες την εβδομάδα, με ευελιξία σε όλες τις βάρδιες από 07:00 έως 03:00 — πρωινά, βραδινά, Σαββατοκύριακα και αργίες
Έχεις καλή κατανόηση και χρήση της αγγλικής γλώσσας
Τι θα κερδίσεις αν μπεις στην ομάδα
👏🏻 Πίστωση Wolt cashback
💙 Πρόγραμμα υποστήριξης εργαζομένων
👩🏽💻 Εκπαιδευτικά προγράμματα σε όλη τη Wolt
🥳 Ετήσιο team budget
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.