shift lead - wolt market greece (athens south)
Jul 21, 2026 · Wolt Greece
What you'll do
- Support achievement of daily store KPIs
- Manage daily store operations as acting manager in Store Manager's absence
- Assist team in resolving operational issues and challenges
- Monitor workload and allocate duties and resources effectively
- Provide and gather feedback to promote team development and engagement
- Participate in process improvements and implement new initiatives
- Lead and support a team of about 20 people fostering collaboration and continuous growth
Key requirements
- Experience in grocery/retail environment or Wolt Market operations
- Experience in Shift Lead, Team Lead, or similar team coordination role
- Ability to manage multiple priorities in a dynamic setting
- Customer service orientation and focus on positive experiences
- Strong communication and organizational skills
- English language proficiency
- Shift flexibility including mornings, afternoons, weekends, and holidays
Benefits
- The job is exclusively on-site at Wolt Market stores, with rotating shifts 365 days a year, requiring flexibility for morning, afternoon, evening shifts, weekends, and holidays.
About the job
Αναζητούμε έναν Υποδιευθυντή για την ομάδα Store Operations (Grocery) στα Wolt Markets στα Νότια Προάστια.
Τι θα κάνεις
Ως Shift Lead/Assistant Store Manager, θα συνεργάζεσαι στενά με τον/την Store Manager για τη διασφάλιση της ομαλής και αποδοτικής λειτουργίας του καταστήματος. Συγκεκριμένα, θα:
Υποστηρίζεις την επίτευξη των καθημερινών KPIs του καταστήματος
Αναλαμβάνεις ενεργό ρόλο στη διαχείριση της καθημερινής λειτουργίας και λειτουργείς ως υπεύθυνος/η καταστήματος κατά την απουσία του/της Store Manager
Υποστηρίζεις την ομάδα στην επίλυση λειτουργικών ζητημάτων και στην αντιμετώπιση προκλήσεων της καθημερινότητας
Παρακολουθείς τον φόρτο εργασίας, διασφαλίζοντας την αποτελεσματική κατανομή καθηκόντων και πόρων
Παρέχεις και συλλέγεις feedback, συμβάλλοντας στην ανάπτυξη και δέσμευση της ομάδας
Συμμετέχεις ενεργά στη βελτίωση διαδικασιών και στην υλοποίηση νέων πρωτοβουλιών
Ηγείσαι και υποστηρίζεις μια ομάδα περίπου 20 ατόμων, ενισχύοντας μια κουλτούρα συνεργασίας, απόδοσης και συνεχούς εξέλιξης
Τι αναζητούμε
Προϋπηρεσία σε περιβάλλον παντοπωλείου/λιανικής ή/και εμπειρία σε λειτουργίες Wolt Market
Προηγούμενη εμπειρία σε ρόλο Shift Lead, Team Lead ή άλλη θέση με ευθύνες συντονισμού ομάδας θα θεωρηθεί ισχυρό πλεονέκτημα
Ικανότητα διαχείρισης πολλαπλών προτεραιοτήτων σε ένα δυναμικό περιβάλλον
Ισχυρό προσανατολισμό στην εξυπηρέτηση και στη δημιουργία θετικής εμπειρίας για πελάτες και συναδέλφους
Πολύ καλές επικοινωνιακές και οργανωτικές δεξιότητες
Καλή γνώση της αγγλικής γλώσσας
Διαθεσιμότητα για εργασία σε κυλιόμενες βάρδιες, συμπεριλαμβανομένων πρωινών, απογευματινών, Σαββατοκύριακων και αργιών
Χρήσιμες πληροφορίες
📍 Η εργασία πραγματοποιείται αποκλειστικά δια ζώσης στα καταστήματα Wolt Market.
📅 Τα καταστήματά μας λειτουργούν 365 ημέρες τον χρόνο, με κυλιόμενες βάρδιες μεταξύ 07:00 και 00:00 (ή έως 03:00 σε συγκεκριμένες τοποθεσίες).
Για τον λόγο αυτό, είναι σημαντικό να υπάρχει ευελιξία στη διαθεσιμότητα για πρωινές, απογευματινές και βραδινές βάρδιες, καθώς και για εργασία τα Σαββατοκύριακα και τις αργίες.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.