Jobily
sales support associate
About the job
Our Sales Support Team plays a crucial role in ensuring that both restaurant and retail partners have everything they need to succeed on Wolt. From onboarding new partners to updating menus and product lists, based on the Wolt brand and standards, our team makes sure everything runs smoothly for our partners and customers.
As a member of the Sales Support team, you will play a key role in both onboarding new partners and providing ongoing support to ensure a smooth and high-quality experience. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.
What you’ll be doing
Venue Onboarding – Successfully onboarding new partner venues onto the Wolt platform and ensuring optimal access at necessary times;
Training & Support – Training our partner venues on how to use Wolt’s tools and equipment to operate effectively and independently;
Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
Merchant Requests & Issue Resolution – Responding to partner inquiries and resolving onboarding, contract, and operational issues in collaboration with our Support team;
Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform;
Equipment & Tech Management – Overseeing equipment enrollment, inventory tracking, and resolving technical issues related to merchant operations;
Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.
Our humble expectations
Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly;
Customer-Focused – Previous experience in customer service, administration, or sales support is a plus;
Tech-Savvy – Comfortable working with digital tools and managing data;
Great Communicator – You’ll be in regular contact with merchants and internal teams;
Fluent in Greek & English – Both languages are essential;
Valid Driver's License – Ability to travel for onsite partner visits and training sessions;
Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus!
What we offer
✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;
📈 Career Growth – Opportunities to learn and develop within Wolt;
🍔 Wolt Perks – Discounts on Wolt orders & modern work equipment;
⚖️ Work-Life Balance – Enjoy flexibility in your work routine.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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sales support associate
Wolt Greece
Νομός Θεσσαλονίκης
Νομός Θεσσαλονίκης
On Site
Εταιρικές Πωλήσεις
Permanent
Full Time
About the job
Our Sales Support Team plays a crucial role in ensuring that both restaurant and retail partners have everything they need to succeed on Wolt. From onboarding new partners to updating menus and product lists, based on the Wolt brand and standards, our team makes sure everything runs smoothly for our partners and customers.
As a member of the Sales Support team, you will play a key role in both onboarding new partners and providing ongoing support to ensure a smooth and high-quality experience. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.
What you’ll be doing
Venue Onboarding – Successfully onboarding new partner venues onto the Wolt platform and ensuring optimal access at necessary times;
Training & Support – Training our partner venues on how to use Wolt’s tools and equipment to operate effectively and independently;
Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
Merchant Requests & Issue Resolution – Responding to partner inquiries and resolving onboarding, contract, and operational issues in collaboration with our Support team;
Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform;
Equipment & Tech Management – Overseeing equipment enrollment, inventory tracking, and resolving technical issues related to merchant operations;
Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.
Our humble expectations
Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly;
Customer-Focused – Previous experience in customer service, administration, or sales support is a plus;
Tech-Savvy – Comfortable working with digital tools and managing data;
Great Communicator – You’ll be in regular contact with merchants and internal teams;
Fluent in Greek & English – Both languages are essential;
Valid Driver's License – Ability to travel for onsite partner visits and training sessions;
Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus!
What we offer
✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;
📈 Career Growth – Opportunities to learn and develop within Wolt;
🍔 Wolt Perks – Discounts on Wolt orders & modern work equipment;
⚖️ Work-Life Balance – Enjoy flexibility in your work routine.
On Site
Εταιρικές Πωλήσεις
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.