sales support associate
Wolt Greece
Αττική
Αττική
Permanent
Πωλήσεις / Marketing / Εμπόριο Λιανικής
On Site
Full Time
About the job
Are you a multitasking magician with a natural flair for customer service? Are you detail oriented and enjoy a diverse working week? If this sounds like you, then we’d love to chat
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform, although more recently we’ve expanded into other sectors like retail as well.
We launched in Greece in 2019, and from our humble beginnings in Athens we now operate in 18 additional cities, bringing our customers what they need, when they need it! As a result of such rapid expansion - and the plans we have for 2025 - we need Sales Support Associates to assist our sales team and ensure they are working as efficiently as possible.
What you'll be doing
- Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
- Training our partner venues on how to use the Wolt tools and equipment
- Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
- Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand
- Liaising with restaurant partners on a daily basis to resolve any issues that may come up
- Other ad-hoc administrative and organisational tasks as they come up!
Qualifications
- Super human organisational skills
- Experience in data entry or other administrative work would be an advantage
- Structured, detailed and service-oriented
- Self-starter and a passion for food
- Fluent in Greek & able to work in English
- You hold a clean and full driving licence - this is a requirement as part of this position requires you to frequently visit our partner venues
- High interest towards analytics is a plus
Πωλήσεις / Marketing / Εμπόριο Λιανικής
On Site
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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