regional head of retail operations (south) - new verticals

Retail delivery on Wolt is growing rapidly and we look for an individual that can help us to constantly improve the operational excellence on both our and our partner’s side. You’ll be working closely with our local country teams, their respective Merchant Partners on the platform and other regional & global stakeholders to push on performance, manage complex operational processes and develop solutions.

In this role, you are expected to take full ownership of the operational results in New Verticals within Wolt’s South operating region, working closely with our local Account Managers and the operational teams of our Merchants. Our team will be small and spread out but will work closely together, consisting of one Global and two Regional Heads of Retail Operations.

What you’ll be doing

• Drive exceptional quality and growth in retail delivery, including e.g.
• Improvement on unfulfilled or missing items within our customer’s orders
• Collaboration on the Merchant’s capabilities to handle assortment replenishment, planogram, operating practices and quality control in relation to picking online orders
• Reviews of Merchant compliance (common KPIs, picker & venue performance management)
• Supporting the Merchant in assortment integrations for price, stock, order management and finance reconciliation. 
• Serve as a communication bridge between our merchants, local teams, regional management and product stakeholders.
• Analyse and develop process flows, set up operational best practices, and support related product roll-outs for both us as well as for our partners.
• Teach and coach our country teams according to those standards and hold them accountable.

Our humble expectations

• You have significant (5-8 years) work experience within similar industries, FMCG, retail, technology or related. Experience with previous operational focus in e-commerce or digital marketplaces is a huge plus.
• You do not shy away from getting your hands dirty, building and testing, or doing onsite visits - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done.
• You have solid project management experience with complex problem solving skills.
• You have a multicultural understanding and you can move others in the right direction in an international environment.
• You are comfortable with data, enjoy solving problems and have solid analytical skills (ideally paired with experience in using online data tools - e.g. Looker).
• You have strong attention to detail and ability to own and drive, work independently and ask for guidance when needed.
• You communicate clearly and concisely in written and verbal comms and are fluent in English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.

You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.