operations specialist - platform quality
Wolt Greece
Αττική
Αττική
Permanent
Διοίκηση Επιχειρήσεων
On Site
Full Time
About the job
As the Operations Specialist, you will be responsible for implementing initiatives to improve all aspects of delivery quality. This includes the Restaurant, Retail verticals and all new verticals in your region (e.g. Parcel, Drive, etc.). Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.
You will be reporting directly to the Regional Head of Platform Quality.
Responsibilities & duties
- Develop and implement short and long-term strategies to improve Quality and prove this out with actual data from experiments you have run in the countries that you oversee.
- Be the primary point of contact for delivery quality for Support team when it comes to the countries in your specific markets. Including occasionally representing operations in Support meetings.
- Track the performance of Monday's platform, including updates from regional Slack channels concerning CP incidents.
- Enhancing the cloning ratio across all verticals (Restaurant, Retail etc.) in the countries we operate
- Monitor key performance indicators (KPIs) and analyze performance and quality, identifying root causes and developing strategies to achieve or exceed regional targets
Requirements for the role:
- Communication Skills: Strong verbal and written communication skills for effective collaboration with teams and partners.
- Analytical Skills: Ability to analyze data and performance metrics to identify trends and areas for improvement.
- Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.
- Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.
- Team Collaboration: Ability to work effectively with both regional and global teams.
- Fluency in English and Greek is mandatory.
Διοίκηση Επιχειρήσεων
On Site
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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