operations manager (wm)
Wolt Greece
Αθήνα
Αθήνα
Permanent
Διοίκηση Επιχειρήσεων
On Site
Full Time
About the job
We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Greece.
As a Wolt Market Operations Manager, you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout, improving picking and packing costs, ensuring a great user experience, and providing leadership to our operational team consisting of Operations Team Leads, Store Managers and Grocery Associates. Four key areas you’ll always focus on are your operation's safety, quality, customer experience, and productivity.
What you’ll be doing
- Responsible for the end-to-end grocery operation, from fulfillment to delivery.
- Focus on the continuous improvement of your operation. Key focus areas include: safety, quality, customer experience, and productivity.
- Hiring and leading are one of your main responsibilities, while you maintain a motivated team.
- Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.
- Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.
- Define the optimal online grocery store operations organization in local teams.
- You’ll work closely with other teams, such as category and supply chain. In addition, there is a close relationship with global operations.
Our humble expectations
- Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.
- Experience in leading teams.
- Fluency in Greek and English.
- Ability to think both strategically and operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude.
- Readiness to travel to other cities in Greece on a regular basis.
Διοίκηση Επιχειρήσεων
On Site
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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