About the job
Due to our super fast growth, we’re looking for an IT Specialist to join our team! In this role you will be ensuring the team has everything related to IT in place and act as the specialist at our Helpdesk. You will be working as part of the central IT team that is based in Athens HQ. This is a great opportunity to take ownership and be part of building and developing Wolt’s IT operations.
What you’ll be doing
- Working as a member of the Global IT Support team reporting to the IT Support Lead
- Responsible for IT aspects for our Athens HQ Office
- Assisting end-users with their questions and issues via our ticketing system
- Coordination and operation of the local IT logistics (incl. local IT asset management)
- Maintaining devices including employee devices, meeting rooms, printers etc.
- Collaborating with global teams to maintain centrally managed office networks
- Acting as facilitator with central teams for country specific IT projects
- Supporting local end-users with IT issues
Our humble expectations
- Prior experience with working in a similar role
- Experience working in IT in large organizations and know-how of best practices in IT is considered an advantage
- Fluency in English to communicate with central teams. Local language is a plus to communicate with the local teams.
- Strong interest and experience in providing IT support in an office environment
- Plus: Technical knowledge of MacOS, ChromeOS and Windows as well as IT hardware
- Excellent interpersonal and communication skills, with an orientation on excellent service
- Quick thinking and the type of person with a “can do”-attitude
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our stock option plan.
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
Sector
Πληροφορική
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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