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head of courier supply, greece
About the job
As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.
What you’ll be doing
This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.
Day-to-day in this role you’ll:
Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability
Lead and develop a team of ~5 people, driving performance and building a high-performing organization
Define and execute supply strategies across different time horizons (hourly, daily, seasonal)
Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models
Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs
Identify and implement scalable solutions to improve courier acquisition, retention, and engagement
Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks
Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution
Detect operational anomalies early and act quickly to prevent service degradation
Our humble expectations
Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus
8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)
Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons
Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)
Experience leading projects and driving execution in complex, cross-functional environments
Demonstrated ability to hire, coach, and develop high-performing teams
Strong communication skills with the ability to influence senior stakeholders
Fluency in both English and Greek is a requirement
You're able to work from our Athens office four times a week with one optional work from home day
Nice to have:
Experience in marketplaces, on-demand platforms, or e-commerce
Exposure to AI/ML applications in operations or decision-making
What we offer
Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)
A role with high autonomy and direct impact on growth, cost, and service quality
The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)
Exposure to multiple functions, creating strong career growth opportunities
A fast-paced, execution-driven environment where results are visible and measurable
Competitive compensation package
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Similar Jobs
head of courier supply, greece
Wolt Greece
Αττική
Αττική
On Site
Διοίκηση Επιχειρήσεων
Permanent
Full Time
About the job
As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.
What you’ll be doing
This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.
Day-to-day in this role you’ll:
Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability
Lead and develop a team of ~5 people, driving performance and building a high-performing organization
Define and execute supply strategies across different time horizons (hourly, daily, seasonal)
Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models
Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs
Identify and implement scalable solutions to improve courier acquisition, retention, and engagement
Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks
Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution
Detect operational anomalies early and act quickly to prevent service degradation
Our humble expectations
Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus
8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)
Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons
Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)
Experience leading projects and driving execution in complex, cross-functional environments
Demonstrated ability to hire, coach, and develop high-performing teams
Strong communication skills with the ability to influence senior stakeholders
Fluency in both English and Greek is a requirement
You're able to work from our Athens office four times a week with one optional work from home day
Nice to have:
Experience in marketplaces, on-demand platforms, or e-commerce
Exposure to AI/ML applications in operations or decision-making
What we offer
Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)
A role with high autonomy and direct impact on growth, cost, and service quality
The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)
Exposure to multiple functions, creating strong career growth opportunities
A fast-paced, execution-driven environment where results are visible and measurable
Competitive compensation package
On Site
Διοίκηση Επιχειρήσεων
Permanent
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.