head of courier supply, greece

As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.

What you’ll be doing

This role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.

Day-to-day in this role you’ll:

• Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability

• Lead and develop a team of ~5 people, driving performance and building a high-performing organization

• Define and execute supply strategies across different time horizons (hourly, daily, seasonal)

• Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models

• Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs

• Identify and implement scalable solutions to improve courier acquisition, retention, and engagement

• Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks

• Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution

• Detect operational anomalies early and act quickly to prevent service degradation

Our humble expectations 

• Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus

• 8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)

• Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons

• Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)

• Experience leading projects and driving execution in complex, cross-functional environments

• Demonstrated ability to hire, coach, and develop high-performing teams

• Strong communication skills with the ability to influence senior stakeholders

• Fluency in both English and Greek is a requirement

• You're able to work from our Athens office four times a week with one optional work from home day 

Nice to have:

• Experience in marketplaces, on-demand platforms, or e-commerce

• Exposure to AI/ML applications in operations or decision-making

What we offer

• Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)

• A role with high autonomy and direct impact on growth, cost, and service quality

• The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)

• Exposure to multiple functions, creating strong career growth opportunities

• A fast-paced, execution-driven environment where results are visible and measurable

• Competitive compensation package