global crm specialist
Wolt Greece
Αθήνα
Αθήνα
Permanent
Πωλήσεις / Marketing / Εμπόριο Λιανικής
On Site
Full Time
About the job
As a Global CRM Specialist at Wolt, your role will be across all markets and will focus on the design, implementation, and support of the CRM strategy. Your main responsibility will be to analyze and interpret data to provide insights and support strategic business decisions.
Being part of the Global Marketing team, you will be responsible for creating a bridge with regional marketing teams to ensure that localization is integrated into the campaigns.
What you’ll be doing
- Working closely with the CRM team and wider marketing team to deliver the overall strategy
- Build and execute automated CRM strategies across email, push, and in-app notifications, to reduce manual effort
- Coordinate all campaign-related activities with responsible stakeholders, e.g., campaign planning, content, creatives, localization, and campaign evaluation
- Continuously improve customer campaigns to engage, retain, and reactivate customers based on the user data
- Monitor, analyze, and make recommendations on CRM initiatives to stakeholders
- Support and make best-practices recommendations to all teams that use the CRM tool
- Create testing plans in order to maximize engagement & ROI
- Constantly follow sector and Wolt-specific user behavior trends and prepare short recaps for the stakeholders
Our humble expectations
- You have tenor experience working within CRM in a tech, eCommerce, or similar industry
- Experience in setting up & executing automated lifecycle campaigns or bulk campaigns
- Proven experience working across multiple business units with a variety of stakeholders
- Strong analytical skills and confidence working with data, able to build simple dashboards
- Experience in creating communication plans for different marketing channels
- Eager to learn and you thrive in a dynamic, constantly changing environment
- Hands-on experience with CRM & campaign management tools such as Iterable, Braze, Salesforce, Clevertap or Leanplum
- Previous experience in food delivery, on-demand delivery, or e-commerce is a plus
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for:
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Stock options available
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
Sector
Πωλήσεις / Marketing / Εμπόριο Λιανικής
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Show More
© Jobily.gr 2024, All rights reserved
When you visit or interact with our sites, services or tools, we or our authorised service providers may use cookies for storing information to help provide you with a better, faster and safer experience and for marketing purposes.
3a4351c4