hotel resident manager

Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Kalliston 5* Hotel in Chania, Crete Island as an Assistant Resident Manager. The successful candidate will be hired for a full-time role within our team.

KEY JOB RESPONSIBILITIES:

• Assisting the Hotel Manager to manage all aspects of hotel operations, including front desk, housekeeping, maintenance and food & beverage services.

• Lead, mentor, and develop a diverse team of staff to deliver outstanding service, demonstrating strong team leadership.

• Ensure compliance with health and safety regulations and hotel policies.

• Optimize operational efficiency while maintaining budgetary guidelines and applying effective cost control measures.

• Analyze guest feedback and implement improvements to enhance the guest experience.

• Monitor industry trends and competitor performance to identify opportunities for growth.

• Oversee and support maintenance operations to ensure the property meets 5* standards.

• Monitor budgets, forecasts, and P&L reports to achieve financial goals.

• Demonstrate strong understanding of Room Division operations to ensure smooth daily performance.

• Apply solid Food & Beverage expertise to maintain service excellence and financial efficiency.

• Show excellent problem-solving skills, ensuring quick and effective solutions.

• Socialize with guests and maintain strong guest relations to create memorable experiences.

• Recruit and retain the best possible staff, fostering a high-performance culture.

• Oversee staff accommodation issues to ensure employee well-being and satisfaction.

• Maintain and strengthen good relations with suppliers to secure quality and cost-effective services.

REQUIREMENTS:

• Minimum of 3 years of experience in a similar position.

• Food & Beverage oriented and minimum 3 years of experience in this position.

• Bachelor’s degree in hospitality management or related field.

• Strong leadership, team management and interpersonal skills.

• Ability to multitask in a fast-paced and dynamic environment

• Proficiency in hotel management software and MS Office.

• Excellent communication skills, both verbal and written.

• Solid knowledge of hotel maintenance, budgeting, forecasting, cost control, Food & Beverage operations, problem solving, guest relations, recruitment, and supplier management

BENEFITS:

• Competitive salary and other benefits (as per local legislation)

• Advanced opportunities for professional growth

• Accommodation (if necessary) and board

• Participation in educational programs

• Diverse and multicultural environments

• Professional skills development