guest relation manager
Wavemaker Hospitality
Κω
Κω
Seasonal
Τουρισμός / Ξενοδοχεία
On Site
Full Time
About the job
We are looking for an experienced and talented individual as a Guest Relation Manager to join the awarded-winning 5* Atlantica Beach Resort Hotel in Kos island for the season 2025.
Responsibilities
- Oversee the day-to-day operations of the guest relations department, including managing staff schedules, ensuring coverage 24/7, and overseeing the delivery of exceptional service to all guests.
- Work closely with other departments to ensure seamless coordination in handling reservations.
- Address and resolve any concerns or complaints promptly and effectively.
- Act as a liaison between guests and other departments to ensure prompt resolution of problems.
- Foster a culture of excellence among guest relations staff, providing training, coaching and guidance
- Monitor guest feedback and reviews, responding to guest comments and taking proactive steps to address and eliminate potential issues.
- Maintain accurate records and handle administrative tasks related to the guest services department, including budgets, inventory management, and performance reporting.
- Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.
- Managing the CRM and Loyalty Club system, including registration of new members and ensuring guest data accuracy.
Requirements
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 3 years of experience in a management or supervisory role of a similar position
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Fluent in written and spoken English; additional languages a plus.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
Sector
Τουρισμός / Ξενοδοχεία
Workplace Type
On Site
Employment Type
Seasonal
Work Type
Full Time
About the company
Wavemaker Hospitality is a leader in Mediterranean hospitality with over 40 years of expertise, managing 15,000 rooms across key destinations in Greece and Cyprus. We are proud of our strong presence, offering exceptional guest experiences driven by innovation, sustainability, and a people-first approach.
Our mission is to create positive impact for our guests, staff, and local communities, shareholders and partners alike. Constantly evolving, we aim to set new standards for service, innovation and sustainability while building a loyal, engaged community across our brands. At Wavemaker Hospitality, we value diversity and nurture our people, ensuring everyone feels at home under our umbrella.
Let’s make waves together! 🌟
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