What you'll do
- Clean 15–20 staterooms twice daily, including beds, floors, bathrooms, verandas, windows and mirrors
- Replenish linens, towels and room amenities in assigned staterooms
- Assist and guide the Assistant Stateroom Steward
- Maintain staterooms, report repair needs and replace glassware and coffee machines
- Protect Guest confidentiality and security and handle Guest complaints
- Deliver ice and provide laundry pickup, delivery and shoeshine services
- Handle cleaning products and equipment, separate waste and maintain sanitary procedures
- Participate in luggage duty during embarkation and disembarkation
- Attend daily team meetings and follow service standards
- Maintain cleanliness, hygiene and Guest comfort in assigned areas
- Use task-specific PPE and correct lifting techniques
- Secure and protect company property, including during rough weather
- Learn about ports, excursions and shipboard activities
- Manage stateroom minibars during each cruise
- Follow safety, security, environmental and Public Health policies and participate in required training
- Assist other departments and perform additional duties as directed
Key requirements
- 2+ years' experience
- Housekeeping and stateroom cleaning; Cleaning and hygiene standards
- Guest service; Complaint handling; English communication
- Cleaning chemicals and hazardous materials handling; Cleaning tools and housekeeping equipment
- Public Health and Sanitary Policies compliance; Safety and security procedures
- Personal Protective Equipment (PPE); Waste separation and disposal
- Confidential information handling; Laundry pickup and delivery; Luggage handling; Minibar management
About the job
As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.