What you'll do
- Balance departmental postings in MXP and POS and report discrepancies daily
- Perform cruise closing, audit cash floats, and send End of Cruise reports to Head Office
- Manage the cash book and main safe and ensure funds are available
- Handle cruise-related tax duties, cruise rollovers, and guest check-outs
- Support immigration procedures and verify guest and crew information and documents
- Manage daily guest accounts through MXP
- Coach and support the Hotel Admin with cruise activities and company policies
- Maintain relationships with local authorities at ports of call
- Process guest card payments and reconcile onboard financials
- Post tours, shipboard credits, and charges in MXP and resolve guest account queries
- Prepare financial reports, cashbook entries, and Cash to Master orders
- Conduct random cash float audits for the Explorers’ Team and Crew Purser
- Manage timely and accurate delivery of Hotel Administration printing
- Prepare turnaround memos and lead turnaround meetings
- Assist with embarkation check-in and support the Explorers’ Desk
- Lead and support a multicultural team and provide daily operational updates
- Guide and train the Hotel Administration Team
- Lead Heads of Department, including performance, compliance, training, and succession planning
- Follow PPE, grooming, safety, security, and safe working practices
- Support Public Health and environmental procedures and participate in required onboard training and drills
Key requirements
- 3+ years' experience
- Financial analysis and budgeting; financial reporting
- MXP and POS; financial reconciliation
- Cash management; onboard financial operations
- Guest and crew administration; PC-based databases
- Spreadsheets; word processing systems
- Team leadership; coaching and training; Public Health Policies; Standard Operating Procedures and STAR Service Standards
About the job
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.