What you'll do
- Balance all departmental postings daily in MXP and POS and report discrepancies
- Perform cruise closing activities including Spa/Shops settlements and cash audits weekly
- Manage cash book, main safe, and ensure efficient funds availability with Financial Officer
- Support immigration procedures and check guest and crew documentation
- Manage guest accounts daily through MXP
- Coach and support Hotel Admin with cruise activities and company policies
- Maintain good relationships with local authorities at ports with 2nd Purser
- Process guest credit card payments and reconcile onboard financials including POS and MXP postings
- Manage ship’s safe, cashbook entries, revenue reports, and cash orders with Financial Officer
- Conduct random cash float audits on Explorers’ Team and Crew Purser
- Manage Hotel Administrator to ensure timely and accurate printing
- Prepare turnaround memos and hold meetings for Heads of Department
- Assist at embarkation check-in and support Explorers’ Desk daily
- Lead and support multi-cultural team, hold daily meetings to ensure STAR Service Standards
- Provide training and guidance to Hotel Administration Team
- Lead Heads of Department on performance, compliance, training, and retention
- Wear appropriate PPE and use correct lifting techniques
- Maintain grooming standards, secure company property, and ensure safe work practices
- Contribute to operational KPI goals, safety and security procedures, and participate in all required training
Key requirements
- 3+ years' experience
- Financial analysis and budgeting skills
- Guest and crew administration experience
- Proficiency in MXP, POS, PC databases, spreadsheet and word processing software
- Leadership in multi-cultural teams with excellent English communication
- Knowledge of Public Health Policy and Personal Protective Equipment (PPE) usage
- Strong administration skills and ability to handle confidential communications
- Finance
Benefits
- Flexible and supportive team environment valuing ownership and leadership.
- Opportunities to work in a guest-oriented service culture promoting guest satisfaction and repeat business.
- Participation in ongoing training related to safety, security, and operational standards.
About the job
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.