What you'll do
- Assist Executive Housekeeper in organizing and operating the housekeeping department.
- Provide support and cover for Executive Housekeeper during absence.
- Manage daily activities of Assistant Chief Housekeepers and housekeeping personnel.
- Prepare and revise work schedules and submit for approval.
- Monitor and enforce work performance standards.
- Prepare and submit performance appraisals for team members.
- Administer disciplinary procedures when required.
- Communicate daily with Executive Housekeeper and serve as liaison.
- Provide development opportunities and cover managerial shortages.
- Organize, supervise, and ensure proper handling of luggage.
- Coordinate follow-up on technical issues in guest and crew areas.
- Ensure scheduled inventory tasks are completed.
- Prepare and review operational reports and logs.
- Manage supply levels and distribution for housekeeping areas.
- Address guest-related issues following service standards.
- Conduct regular inspections of guest and public areas for cleanliness and safety.
- Lead and support a multi-cultural team to maximize satisfaction and productivity.
- Conduct daily meetings with team leaders for feedback and updates.
- Maintain high standards of comfort, cleanliness, and hygiene for guests.
- Conduct performance reviews, training, and ensure compliance with labor conventions.
Key requirements
- 2+ years' experience
- Leadership of multi-cultural team with motivation and coaching skills.
- Fluent English communication skills; additional languages advantageous.
- Knowledge of Public Health Policies and safety procedures.
- Expertise in housekeeping chemicals, equipment, and sanitation procedures.
- Familiarity with Human Resources procedures and onboard labor compliance.
- Proficiency with PC based databases, Microsoft Excel, and Microsoft Word.
- Training skills and guest service standards knowledge (STAR Service Standards).
- Stress resistance, flexibility, and team player attitude.
- Business Administration / Hotel Managementpreferred
Benefits
- Not explicitly mentioned in the job ad.
About the job
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.