emee & bsm ice cream market demand planning specialist

This role is vital in ensuring that the company can meet customer demand efficiently, maximizing service levels while minimizing costs and cash.

KEY RESPONSIBILITIES:

• Forecast Management: Develop and maintain accurate short-, medium-, and long-term demand forecasts using machine learning models / AI driven forecasting tools, market intelligence, and cross-functional inputs

• S&OP Leadership: Lead the demand planning component of the Sales & Operations Planning (S&OP) process, ensuring alignment across commercial, supply, and finance functions. You own the volume forecast

• Collaboration: Partner with Sales, Marketing, Finance, and Supply Chain teams to gather insights on promotions, product launches, market trends

• Performance Monitoring: Track forecast accuracy and bias; implement continuous improvement initiatives to enhance forecast reliability

• Service and Inventory Optimization: Support inventory planning by balancing service levels, working capital, and supply constraints while minimizing business waste

• Data & Systems: Leverage planning tools (AI/ML Forecasting tool, Kinaxis) and analytics platforms to take data-driven decisions

WHAT YOU NEED TO SUCCEED:

EXPERIENCES & QUALIFICATIONS :

• Bachelor’s degree in Industrial Engineering, Business, Economics, Engineering, or related field (Master’s preferred)

• Minimum of 5-7 years of experience in demand planning and S&OP.

• Strong analytical skills with proficiency in ERP, machine learning tools, and demand planning softwares

• Excellent communication and stakeholder management skills.

• Ability to work in a fast-paced, cross-functional environment.

• Languages: English mandatory, local market languages like Bulgarian, Serbian, Montenegrin are a plus

LEADERSHIP:

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.