senior specialist – north american enrollment and study abroad (maternity cover)

The American College of Greece is in search of a highly motivated and detail-oriented individual to join our team as a Senior Specialist – North American Enrollment and Study Abroad. The successful candidate will play a vital role in ensuring the efficient delivery of admissions-related services, serving as the main point of contact for students and advisors throughout the admissions administrative processes on campus.

Job Responsibilities:

• Act as the primary contact for incoming study abroad students and advisors, responding to inquiries and providing information about ACG Study Abroad programs.

• Support all phases of the admissions process—from application review to student registration and arrival—ensuring an efficient and student-centered experience.

• Accurately enter and maintain student information in institutional systems to ensure data integrity and effective communication across departments.

• Maintain ongoing communication with prospective students to promote engagement and retention throughout the admissions cycle.

• Coordinate on-campus visits, information sessions, and residence tours to support recruitment and enrollment initiatives.

• Support federal aid reporting by managing student records, including transcripts, course schedules, and attendance data, to ensure compliance with federal policies.

• Assist in monthly cross-check processes for federal aid reporting and contribute to the preparation and distribution of financial aid award letters.

• Support the assessment of satisfactory academic progress (SAP) for students at the conclusion of each semester.

• Create, organize, and maintain student files to ensure accuracy and readiness for annual audits.

• Collaborate with the Faculty-Led Programs Coordinator to establish processes, manage group logistics, and assist with classroom bookings and itinerary preparation.

• Provide general departmental assistance and participate in special projects as assigned.

• Participate in events, excursions, and activities organized for international and study abroad students to enhance engagement and community building.

• Perform any other duty as assigned by the supervisor.

Required Qualifications:

• Bachelor’s degree.

• 1–3 years of experience in sales, customer service, or administrative roles.

• Excellent oral and written communication skills in English and Greek.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Knowledge of data gathering and reporting.

Required Skills:

• Strong interpersonal and presentation skills.

• Attention to detail, discretion, and ability to handle confidential information.

• Teamwork and collaboration.

• Excellent organizational and time management skills, with the ability to manage multiple priorities.

• Customer-service orientation and adaptability in diverse cultural environments.

Required Knowledge:

• Understanding of North American higher education systems, particularly recruitment cycles and admissions processes for study abroad students.

• Familiarity with the needs and expectations of prospective undergraduate students.

Other requirements:

• Flexibility in work schedule and availability for occasional travel to support program operations and student needs.