implementation engineer (all genders)

As an Implementation Engineer, you will be a key technical & business partner to the Global Professional Services Team in representing TeamViewer and enabling customers to realize the value of our software solutions. You will collaborate closely with sales, product, and technical teams to deliver tailored solutions that address the unique challenges of our customers' IT and OT environments.  

• Technical Expertise: Develop and command a deep understanding of our IT software solutions, including capabilities, integration points, and value proposition for very large enterprises. 

• Customer Engagement & Project Execution: Partner with the internal stakeholders for Tensor customers and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions that decrease time to value in using TeamViewer products. 

• Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process.  

• Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility. 

• Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders. 

Requirements

• Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry, servicing Large Accounts in Direct Mode. 

• Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT. 

• Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes. 

• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. 

• Experience with enterprise-level SaaS implementation engagements and solution design. 

• Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware). 

• A team player with a collaborative mindset and a customer-first approach. 

• Fluency in English and German is mandatory, Other languages are a plus. 

What we offer

• Onsite Onboarding in our HQ office for an optimal start

• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews

• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer

• Public transport friendly offices

• Option to lease an e-bike

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 60% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us!