What you'll do
- Track and follow cases to ensure efficient and timely closure
- Maintain high customer satisfaction and represent the brand
- Provide technical-based customer assistance through voice, chat, email, and other channels
- Escalate unresolved cases to 2nd level support Interaction Experts
- Apply problem-solving and critical thinking with customer satisfaction as the primary goal
- Understand customer needs and journey, including product and payment inquiries
- Communicate effectively and correctly both verbally and in writing
- Perform other assigned duties
Key requirements
- 1+ years' experience
- Fluency in English (C1/C2) for speaking and writing
- Customer Support and Technical Support experience, especially in fashion
- Strong communication skills for chat, email, and phone
- Adaptability and flexibility to work with process and information changes
- Empathy and ability to resolve customer issues effectively
- Proficiency with Microsoft Office and internet-based software
- Experience working independently and as part of a remote team
- Skill in navigating documentation and resources
- Willingness to work shift rotations, including weekends and holidays
Benefits
- Private Health and Life insurance with Generali, Transportation allowance of 65€ gross/month, Meal allowance of 85€ net/month, Birthday leave (1 additional paid day off after 1 year), Salary of 1050 EUR gross monthly (14 salaries per year).
About the job
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.