What you'll do
- Provide mentorship, guidance, and career development to team members
- Implement escalation channels according to agreed procedures
- Lead team through transition to build problem-solving, critical thinking, and analytical skills
- Establish team goals and collaborate on execution strategies, progress measurement, and sharing results
- Identify actionable insights, suggest recommendations, and influence team strategy through communication
Key requirements
- 2+ years' experience
- Mentorship and career development skills
- Team Leadership and People Management experience
- Escalation Management knowledge
- Strategic Thinking and Analytical Skills
- Problem Solving and Critical Thinking abilities
- Constructive Feedback delivery
- Bilingual Fluency in Spanish and English
- Customer Confidentiality awareness and commitment
Benefits
- Private Health and Life insurance with Generali.
- Transportation allowance: 65€ gross/month.
- Meal allowance: 85€ net/month.
- Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs).
- Salary: 1350 EUR gross monthly.
About the job
Think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Team Lead.
As a Team Lead, you will:
Provide mentorship, guidance, and career development to members of your team.
Implement escalation channels in accordance with mutually agreed-upon procedures.
Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements:
C1/C2 Fluency in Spanish and English
At least 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skills.
Experience providing constructive criticism and implementing corrective action plans.
High-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
Benefits:
Private Health and Life insurance with Generali
Transportation allowance: 65€ gross/month
Meal allowance: 85€ net/month
Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
Salary: 1350 EUR gross monthly
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.