What you'll do
- Provide world-class service to customers accurately, efficiently, and respectfully on every call
- Assist customers technically through voice, chat, and email
- Participate actively in internal team and company initiatives
- Provide feedback, promote collaborative solutions, and support colleagues and department
- Apply problem-solving and critical thinking skills focusing on customer satisfaction
- Communicate effectively both verbally and in written format
- Use social media savvy to enhance customer interactions
Key requirements
- 1+ years' experience
- Bilingual Portuguese and English proficiency
- Technical-based customer assistance and Help Desk knowledge
- Customer Support Experience including email and phone communication
- Strong communication skills written and oral
- Ability to work independently and as part of a remote team
- Adaptability and flexibility with process and information changes
- Working knowledge of external systems, PC based internet, and software applications
About the job
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
Responsibilities:
Experience in technical-based customer assistance through voice, chat, and email
Previous experience dealing with the challenges faced in a customer-focused role
Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
Problem-solving and critical thinking skills
A passion for problem-solving with the customer's interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format
Role Requirements:
Must be bilingual in Portuguese (B2/C1) and English (B2/C1) speaking and writing
Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & Phone)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.