bilingual german/english team lead
TaskUs
Θεσσαλονίκη
Θεσσαλονίκη
Permanent
Κέντρο Εξυπηρέτησης / Call Center
On Site
Full Time
About the job
As a Team Lead, you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures.
You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
So, do you have what it takes to be a Team Lead?
Requirements:
So, what is it we’re looking for?
Well since this is a Team Lead we need someone with ideally 12 months or more of prior relevant people management experience, campaign/client management skills, sales, B2B, account management, consultive etc.
Must speak fluent English and German.
Now let’s get technical.
We’re looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.
Someone with experience following KPIs, providing constructive criticism and implementing corrective action plans.
What else?
Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
This role requires flexibility as we are a 24/7 business and the shifts will be rotating.
About Us
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 46,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
Κέντρο Εξυπηρέτησης / Call Center
On Site
Permanent
Full Time
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
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