What you'll do
- Track and follow cases to ensure timely and efficient closure
- Maintain high customer satisfaction representing a major brand
- Provide technical-based customer assistance via voice, chat, email and other channels
- Escalate unresolved cases to 2nd level support experts
- Use problem-solving and critical thinking to address customer issues
- Communicate effectively and accurately both verbally and in writing
- Understand customer needs throughout their purchase journey from product questions to payment details
- Perform other assigned duties
Key requirements
- 1+ years' experience
- Bilingual German (C1/C2) and English (C1/C2) speaking and writing skills
- Customer Support and Technical Support experience, including chat, email, and phone support
- Strong Communication Skills, both written and oral
- Remote Teamwork and Adaptability to process and information changes
- Problem Solving and Empathy to understand and resolve customer issues
- Microsoft Office proficiency and Documentation Navigation skills
- Willingness to work shift work including weekends and holidays
Benefits
- Private Health and Life insurance with Generali.
- Transportation allowance: 65€ gross/month.
- Meal allowance: 85€ net/month.
- Birthday leave: 1 additional day off paid by the company after the course of the 1st year.
- Salary: 1380 EUR gross monthly (14 salaries per year).
About the job
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.