What you'll do
- Track and follow cases to ensure efficient and timely closure
- Maintain high customer satisfaction representing a major brand
- Provide technical-based customer assistance through voice, chat, email, and other channels
- Escalate unresolved cases to 2nd level support Interaction Experts
- Solve problems with a focus on customer interest and satisfaction
- Understand customer needs and purchase journey, including product and inventory questions
- Communicate effectively verbally and in written format
- Perform other duties as assigned
Key requirements
- 1+ years' experience
- Bilingual French (C1/C2) and English (C1/C2) speaking and writing
- Customer Support and technical support experience with fashion industry knowledge
- Experience with chat, email, and phone customer communication
- Strong communication skills both written and oral
- Ability to work independently and as part of a remote team
- Adaptability and flexibility to work with process and information changes
- Empathy and problem-solving skills
- Microsoft Office proficiency and documentation navigation skills
- Shift work availability including weekends and holidays
Benefits
- Private Health and Life insurance with Generali.
- Transportation allowance of 65€ gross/month.
- Meal allowance of 85€ net/month.
- Birthday leave of one additional paid day off after 1 year at the company.
- Salary is 1150 EUR gross monthly with 14 salaries per year.
About the job
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every single interaction. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. The position offers a gross monthly salary of [xxx] plus many other (both monetary and non-monetary benefits). So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
Responsibilities:
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Experience in technical-based customer assistance through voice, chat, email and other channels
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
Previous experience dealing with the challenges faced in a customer-focused role
Problem-solving and critical thinking skills
A passion for problem-solving with the customer's interest and satisfaction being the primary goal
Ability to become part of the customers in their purchase journey. Everything from understanding their needs and celebratory life moments, to answering product and inventory related questions, through processing customer and payment details.
Fashion Savvy
Ability to effectively and correctly communicate verbally and in written format
Other duties as assigned
Role Requirements:
Must be bilingual in French (C1/C2) and English (C1/C2) speaking and writing. Support will be provided in the main language but also in English.
Minimum 1-2 year experience in Customer Support, technical support, especially with fashion functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (Chat, Email & Phone)
Strong working knowledge of systems and PC based internet and software applications (e.g. internet, Microsoft Office)
Empathize with customers that are experiencing issues, and help them resolve their issue
Navigate documentation and resources to provide world class service
Clear Communicator - customers leave interactions with zero confusion
Problem Solver - Ability to identify and troubleshoot issues
Coachable - Open to feedback and can show improvement
Being willing to work in shifts rotation , including weekends and holidays (if needed). Working hours are subject of change and will be notified in a timely manner to allow work-life balance
Benefits:
Private Health and Life insurance with Generali
Transportation allowance: 65€ gross/month
Meal allowance: 85€ net/month
Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
Salary: 1150 EUR gross monthly (14 salaries per year)
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.