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port operations agent | corfu
About the job
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Corfu, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
Monitor and respond to email requests within a timely manner from various regional email accounts.
Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
Actively participate in conference calls with vessels and/or cruise lines when needed.
Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
Coordinate/provide appropriate medical assistance & provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
Excellent communication skills in English language, both written and oral.
Good academic background. Maritime studies are desirable.
Preferred previous experience as a Port Agent.
Problem solving and analytical skills.
Good office administration and organizational skills with a keen eye for attention to detail.
Knowledge of Microsoft Office programs.
Orientation to results and customer service; decisive problem solving.
Business travel availability, if required by Manager
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
About the company
We're team players. Holiday dream creators. Industry innovators.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 65 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 19 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
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port operations agent | corfu
TUI Careers
Κέρκυρα
Κέρκυρα
On Site
Τουρισμός / Ξενοδοχεία
Seasonal
Full Time
About the job
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Corfu, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
Monitor and respond to email requests within a timely manner from various regional email accounts.
Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
Actively participate in conference calls with vessels and/or cruise lines when needed.
Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
Coordinate/provide appropriate medical assistance & provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
Excellent communication skills in English language, both written and oral.
Good academic background. Maritime studies are desirable.
Preferred previous experience as a Port Agent.
Problem solving and analytical skills.
Good office administration and organizational skills with a keen eye for attention to detail.
Knowledge of Microsoft Office programs.
Orientation to results and customer service; decisive problem solving.
Business travel availability, if required by Manager
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
On Site
Τουρισμός / Ξενοδοχεία
Seasonal
Full Time
About the company
We're team players. Holiday dream creators. Industry innovators.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 65 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 19 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.