sales operations director

Own the client relationship and sales operation for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives. 
Provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality.   This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations and helps evolve early stage ideas into future-growth initiatives. 

Responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation. 

Your Responsibilities:

•    Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials
•    Manage day-to-day sales operations and deliverables
•    Improve the key success metrics 
•    Develop a strong operating model to ensure rigor behind the below accountabilities:
o    Revenue Forecasting accuracy
o    Revenue and margin goals
o    Client, customer, and Employee satisfaction scores
•    Indirect below operational model
•    Partner with the client on communication and changes and ensure that messaging reaches all employees.
•    Developing sales teams and leaders 
•    Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy

The skills you’ll need:

•    An ability to lead and partner successfully with teams, management and client
•    An ability and a system to deliver multiple, complex, on‐going tasks and projects
•    A high level of integrity, judgment and follow through
•    A strong track-record in coaching, people, and leadership skills
•    An ability to execute and maintain best in class Sales methodology practices
•    Strong attention to detail
•    Data driven decision making skills
•    Strong analytical, verbal and written communications skills
•    Technology acumen and reporting
•    An ability to drive innovation to accelerate business growth 
•    A solution orientated approach to problem solving

Minimum Qualifications: 

•    Strong experience in sales operations management ideally within a call centre or similar inside sales or revenue generation business.
•    People management experience with proven record of success
•    Experience in building executive relationships with internal and external stakeholders

What We Offer:

•    Competitive Salary
•    Variable incentive bonus plan
•    Relocation assistance if you hold an EU passport
•    Tuition reimbursement
•    Global career mobility 
•    Employee recognition programs
•    Professional development
•    State of the art technology which allows for seamless global connectivity
•    Rich wellness program and health incentives