What you'll do
- Answer incoming communications from customers
- Conduct research to provide answers and resolve customer issues
- Be the first point of contact for accommodation partners addressing questions on room modifications, rates, availability, and extranet tools
- Provide accurate and complete information using appropriate tools and processes
- Ensure a high level of partner service and maintain a positive partner experience
Key requirements
- Fluent in Greek language and English language
- Product knowledge related to travel and accommodation services
- Computer savvy and ability to work remotely with high speed internet
- Customer service and communication skills
- Problem solving and research skills
- Adaptability and positive attitude
- General
Benefits
- Knowledgeable and supportive leadership, diverse and community minded organization, career growth and learning opportunities, 25 days annual leave, relocation assistance, competitive compensation, and performance bonuses.
About the job
Your potential has a place here with TTEC’s award-winning employment experience. As a Greek-English Travel Customer Service Associate in support of Booking.com working on site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.