What you'll do
- Answer incoming communications from customers
- Conduct research to resolve customer issues
- Be first point of contact for accommodation partners addressing questions on rooms, rates, and availability
- Provide accurate and complete information using appropriate tools and processes
- Ensure a positive partner experience with high service levels
Key requirements
- Fluent in Dutch and English
- Product or service knowledge
- Computer savvy
- Research skills
- Customer service
- Any Field
Benefits
- Knowledgeable, encouraging, supporting and present leadership, diverse and community minded organization, career-growth and lots of learning opportunities, 25 days annual leave per year, relocation assistance available, competitive compensation and performance bonus opportunities.
About the job
Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Customer Service Associate working Remotely in Greece in support of our Booking.com team, you’ll be a part of bringing humanity to business. #experienceTTEC
Our purpose, team, and company culture are amazing, and our Great Place to Work® certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!
What You’ll be Doing
Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!
Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
Fluent in Dutch and English
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet in your quiet home work environment
Greece resident or ability to relocate and gain work authorization expediently to Greece
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
25 days annual leave per year
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.