What you'll do
- Manage corporate travel bookings including flights, hotels, rail, and car rentals using Spotnana and other platforms
- Provide professional, personalized support to business travelers via phone, email, chat, and other channels
- Handle new reservations, changes, cancellations, rebookings, and itinerary adjustments following traveler preferences and corporate policies
- Support travelers through flight disruptions, schedule changes, cancellations, and other travel challenges by identifying and implementing solutions
- Recommend travel options balancing company policies, traveler preferences, availability, and cost using travel technology
- Collaborate with airlines, hotels, travel suppliers, and internal teams to resolve complex travel situations and provide end-to-end support
- Maintain accurate traveler and booking information and stay updated on travel products, destinations, booking procedures, policies, and regulations
Key requirements
- 3+ years' experience
- Experience using Spotnana Agent Desktop for corporate travel servicing
- Fluent Spanish and strong French communication skills, both written and spoken
- Skills in corporate travel servicing including reservations, ticketing, changes, cancellations, refunds, and disruption management
- Strong customer service orientation with problem-solving abilities
- Attention to detail and organizational skills
Benefits
- Supportive of your career and professional development, inclusive culture, global team environment, competitive compensation with performance bonuses, paid time off, wellness and healthcare benefits.
About the job
Your potential has a place here with TTEC’s award-winning employment experience. As a Corporate Travel Consultant – French-English, working remote in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.