service advisor – commercial vehicles

Join Our Team and Drive Excellence in Commercial Vehicles! 🚛🚌🚀

Star Automotive Hellas SA — the General Distributor of Mercedes-Benz in Greece and proud member of the international Emil Frey Group — is expanding its team! We are looking for a talented and customer-focused:

Service Advisor – Commercial Vehicles

📍 Service Center – Koropi

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Your Role: Keeping Our Customers Moving with Confidence

Reporting to the Service Center Manager - Athens, you will be the key contact between our valued customers and the technical team. Your main responsibilities will include:

· 📅 Scheduling and managing service appointments, ensuring smooth and timely repair & maintenance of customer vehicles.

· 🤝 Consulting with professional customers to understand technical issues, creating repair orders, and ensuring accurate diagnostics.

· 🔧 Overseeing the repair process to guarantee vehicle delivery within agreed timelines.

· 🛡️ Managing warranty submissions and claims effectively.

· 🎯 Identifying customer needs and offering tailored workshop services and solutions.

· 📞 Coordinating incoming calls for our S24H service line.

Your Qualifications:

· Technical School Diploma required; Bachelor’s degree (preferably in Business Administration or Engineering is a plus!

· 3+ years of experience in a similar role; commercial insight into the automotive market will be an advantage.

· Proficient in MS Office.

· Fluent in Greek & English; German knowledge is a plus.

You’ll Thrive in Our Team if You Are:

· 🌟 A dynamic personality with a positive attitude and team spirit.

· 🗣️ An excellent communicator with strong customer service orientation.

· 🎯 Results-driven, organized, and able to manage multiple priorities with efficiency.

Ready to accelerate your career? Join Star Automotive Hellas and be part of a brand that sets the standards in automotive excellence.

Apply now! 🚛✨