We are seeking a Senior Staff Business Analyst to join our dynamic Support team.

In this role, you will leverage data analytics and insights to drive effective decision-making within the Support organization while also providing essential financial analysis and planning. Your efforts will enhance the quality, timeliness, and depth of analysis related to our operational strategies and their financial implications, ultimately empowering the organization to make informed decisions rapidly and efficiently.

Responsibilities will include:

• Own and run the Monthly Business Review process for Support leadership and Support inputs for Shopify-wide business reviews.
• Holds deep subject matter expertise and ownership across all Support metrics. Able to advise leadership on when to be data informed rather than data lead, and develop new metrics as the business evolves
• Provide analytical and business strategy across critical cross functional projects and large initiatives, helping cross functional teams turn strategies into operational actions
• Builds alignment with senior stakeholders on addressing highly ambiguous problems using data to influence and to tell the story behind the numbers.
• Contributes to thought leadership and guidance to the internal Data Insights community.
• Drives strategy, decisions, execution, and communication for high impact business analytical areas.
• Makes decisions in the gray and leads through complex, ambiguous problems and is able to "think outside the box" and innovate

Required Qualifications:

• Proven experience in Business Analytics, Business Operations and/or Financial Planning and Analysis, translating this to significant, proven impact in complex business situations.
• Advanced SQL skills (ease with window functions, defining UDFs)
• Deep expertise in financial/analytical modeling and strategic business planning
• A growth mindset, a builder’s mentality and a proven history of effective execution
• The ability to thrive in a fast-moving, ambiguous work environment and to navigate through change
• Superior written and verbal executive communication skills, business partnering expertise, and an excellent ability to mentor and teach
• Technical thought leader, comfortable navigating ambiguity and mentoring various level of team members

Preferred requirements for the role:

• Hands-on experience implementing real-time and batch data pipelines with tight SLOs and complex transformation requirements
• Significant experience working with merchant support/support organizations in an enterprise environment of a similar scale